REAL CLUB Timeshare COMPLAINTS
The Royal, Gran Caribe Real, Gran Porto Real, Real
- Legal Name:
- Razon Social: Club Real Resort S.A. de C.V.
- Resort sales locations
- Localidades: Cancun, Playa del Carmen
- Hotel Representatives:
- Andres Garcia Blumentritt, Jose Luis Romano, Adriana Gutierrez, Isabel Ortiz, Yessica Altamirano, Art "Turi" Martinez, Lorena Salvatori, Gricelda Vielma Jurado, Hever Rebeles, Marcela Perez, Mariana Ceron, Jessica Juarez, Marcos Vallado, Elisa Pere
Legal name
Razon Social: Club Real Resort S.A. de C.V.
Sales locations
Cancun, Playa del Carmen
Representatives
Andres Garcia Blumentritt, Jose Luis Romano, Adriana Gutierrez, Isabel Ortiz, Yessica Altamirano, Art "Turi" Martinez, Lorena Salvatori, Gricelda Vielma Jurado, Hever Rebeles, Marcela Perez, Mariana Ceron, Jessica Juarez, Marcos Vallado, Elisa Pere
About Real Club & The Real Resorts Group
Real Club (also known as The Real Club Playa Resorts) is a timeshare membership program operated by Real Resorts, a Mexican hotel chain with properties primarily located in Cancún and Playa del Carmen, Quintana Roo, Mexico. The program offers members access to all-inclusive preferential rates across the chain's resorts.
The Real Resorts portfolio includes several properties in the Cancún and Riviera Maya areas:
The Royal Cancún – An upscale all-inclusive resort along Cancún's hotel zone
- The Royal Playa del Carmen – A luxury all-inclusive resort in the heart of Playa del Carmen
- Gran Caribe Real Cancun – Family-friendly resort located at Cancún
- Gran Porto Real Playa del Carmen – Resort located at Playa del Carmen
- Real Playa del Carmen – Additional property in Playa del Carmen
Real Club is sometimes described as being owned by RCI, the largest timeshare company in the world, though the corporate structure involves multiple entities within the Grupo BD conglomerate.
Common Complaints
Real Club timeshare owners and guests have reported a pattern of deceptive sales practices and unfulfilled promises:
1. Unfulfilled Buyback Contracts – Owners report signing buyback contracts (e.g., to sell back interest after 10 years) only to have the company refuse to honor the agreement. One complainant reported being denied a $10,000 buyback.
2. RCI Affiliation Issues – Owners were told they could exchange weeks through RCI, but later discovered that The Royal is no longer affiliated with RCI (having been rebranded to Hilton/Hyatt). When contacting Real Club, they were told they could only use weeks at designated resorts and would have to pay $300 for an "extensive list" of locations.
3. No Price Advantage for Members – Members have found no difference in price whether using their weeks or booking directly. Some resorts require three weeks to use, with prices still exceeding $4,000.
El precio por demás muy alto para lo que se recibe, habitación con vista espectacular al estacionamiento y con cucarachas en la habitación
Would like more information on timeshare cancellations. Currently own one, can't afford the payments. From all the research the initial sale seems to be a scam.
Be aware of the salespeople, they are very rough and they'll never take a "no" for response!!!
Looked us in the eye and lied to us... portrayed the programs with a computer presentation completely fabricated... they told us we could trade into any hotel listed on Expedia and transfer into a suite or deluxe room by using points and paying transfer fee... we planned on using to visit our children in NYC and Boston not vacationing around the world... LIES all LIES... when we asked for validation it was explained that we would have to wait until membership was activated... we didn't have any reason to think they were lying... ignored the voices in our heads to "Get it in writing" they prey on people like us, we thought we asked all the right questions, did some research... they answered our concerns with more lies... when trying to cancel upon returning home, no one returns calls or emails or when they do it is never with an answer, when pressed to get names you are told they are "protecting their bosses" from who a middle aged New England housewife!!! Why do they need protection if they are not doing anything illegal... We would rather pay this money to an attorney than let them get another dime of our hard earned salary!
Use the money you saved by skipping the Real Club Timeshare and have some fun.
They say they have many people looking for timeshares and they will put you into contact with them. The truth is you will never hear from them again.
Too many scams. Need more solutions from the regulators!
i would like to know, is there a way to cancel my timeshare? any help will be greatly appreciated
do not go to a timeshare presentation and if you do, be prepared for some super hard selling. They will change people on you 5 times before you can claw your way out of there.
They were just outstanding and professional when they dealt with us.The way the timeshares are stealing from us is such a horrible injustice.