REAL CLUB Timeshare COMPLAINTS
The Royal, Gran Caribe Real, Gran Porto Real, Real
- Legal Name:
- Razon Social: Club Real Resort S.A. de C.V.
- Resort sales locations
- Localidades: Cancun, Playa del Carmen
- Hotel Representatives:
- Andres Garcia Blumentritt, Jose Luis Romano, Adriana Gutierrez, Isabel Ortiz, Yessica Altamirano, Art "Turi" Martinez, Lorena Salvatori, Gricelda Vielma Jurado, Hever Rebeles, Marcela Perez, Mariana Ceron, Jessica Juarez, Marcos Vallado, Elisa Pere
Legal name
Razon Social: Club Real Resort S.A. de C.V.
Sales locations
Cancun, Playa del Carmen
Representatives
Andres Garcia Blumentritt, Jose Luis Romano, Adriana Gutierrez, Isabel Ortiz, Yessica Altamirano, Art "Turi" Martinez, Lorena Salvatori, Gricelda Vielma Jurado, Hever Rebeles, Marcela Perez, Mariana Ceron, Jessica Juarez, Marcos Vallado, Elisa Pere
About Real Club & The Real Resorts Group
Real Club (also known as The Real Club Playa Resorts) is a timeshare membership program operated by Real Resorts, a Mexican hotel chain with properties primarily located in Cancún and Playa del Carmen, Quintana Roo, Mexico. The program offers members access to all-inclusive preferential rates across the chain's resorts.
The Real Resorts portfolio includes several properties in the Cancún and Riviera Maya areas:
The Royal Cancún – An upscale all-inclusive resort along Cancún's hotel zone
- The Royal Playa del Carmen – A luxury all-inclusive resort in the heart of Playa del Carmen
- Gran Caribe Real Cancun – Family-friendly resort located at Cancún
- Gran Porto Real Playa del Carmen – Resort located at Playa del Carmen
- Real Playa del Carmen – Additional property in Playa del Carmen
Real Club is sometimes described as being owned by RCI, the largest timeshare company in the world, though the corporate structure involves multiple entities within the Grupo BD conglomerate.
Common Complaints
Real Club timeshare owners and guests have reported a pattern of deceptive sales practices and unfulfilled promises:
1. Unfulfilled Buyback Contracts – Owners report signing buyback contracts (e.g., to sell back interest after 10 years) only to have the company refuse to honor the agreement. One complainant reported being denied a $10,000 buyback.
2. RCI Affiliation Issues – Owners were told they could exchange weeks through RCI, but later discovered that The Royal is no longer affiliated with RCI (having been rebranded to Hilton/Hyatt). When contacting Real Club, they were told they could only use weeks at designated resorts and would have to pay $300 for an "extensive list" of locations.
3. No Price Advantage for Members – Members have found no difference in price whether using their weeks or booking directly. Some resorts require three weeks to use, with prices still exceeding $4,000.
I am trying to get out of a Real Club timeshare that we got in Mexico in June. The US numbers do not work and I am constantly transferred to numbers that do not exist.
Un fraude en tiempo por semanas pues nos dijeron que eran precios por siete noches y 8 dias y resulta que son precios por noche por persona en cancun ya pasaron 9 dias pero pecamos de ingenuos creyendo en la gran oportunidad de hacer negocio para la familia y resulto un gran fraude.
We purchased a real club membership in Cancun and it is not what we were told it would be. Feel that we have been a victim of timeshare fraud and would like to get rid of the timeshare. We purchased this on Nov, 24 2009.
hola,compre una membresia RC en Cancun,hace 7 años,estoy por terminar de pagarla, pero no estamos muy agusto con esta.mi pregunta es,puedo recuperar algo de dinero.si cancelo ya que a mi no me interesa tenerla. se nos han cobrado mantenimientos que nos dijeorn que no nos iban a cobrar y las promesas de rentas no faltaron junto con el incumplimiento.
Compramos un tiempo compartido, pero ya no me es posible pagar, el tiempo compartido lo adquirimos hace 2 años y en realidad no se ha podido usar satisfactoriamente. ya hicimos de todo para poder cancelarlo y en Real Club lo han estado evitando.
My wife andI signed up for an Real Club timeshare in November 2009. We were told that it was a "transfer" so the 5 day rescission applied to the original owner and not us. The next day we returned to the sales office to try to find a way to exit the contract, were kept waiting for two hours . We talked to the manager who told us there was nothing he could do to cancel the contract. Last year we ran into financial difficulty and stopped making payments. The account is now delinquent and has been sent to collections. We have paid $4k+ for a deposit and approximately $3k in other fees and have a $8k outstanding balance.
deseariamos haber visto su pagina antes de involucrarnos con RC compramos una membresia con mucho trabajo y despues de 3 años terminamos e pagarla, creimos que ibamos a descanzar por fin de la deuda y nos informan que tenemos mantenimientos atrasados,durante la presentacion la vendedora nos dijo que noibamos a pagar ningun mantenimiento a menos que utilizaramos la membresia, como estabamso ahorrando para poder terminar de pagar el contrato no vaccionamos ni una solo vez en 3 años y ahora resulta que tenemos que pagar esos mantenimientos, realmente nos parece una injusticia.
Estabamos de vacaciones en cancun y fuimos a una presentacion del Hotel Gran Caribe Real Cancun ya regresando me doy cuenta de que la tarifa que nos manejo la vendedora no es la real, que es muy dificil poder hacer negocio con nuestras semanas y que somos muchos los que nos fraudearon. Por el momento no he hecho nada por que no se sconquien dirigirme, me gustaría recuperar mi dinero que son cerca de 30 mil pesos y no tener que deberles nada a estos sin verguenzas.
Compre una membresia con Real Club en Cancún. Di un enganche de 4,500 dolares y me dijeorn un monton de cosas que a la hora de la verdad no son ciertas. No deseo continuar con el contrato, me pueden ayudar? les he escrito a los de real club solicitando finalizar el contrato pero no dan respuesta, son más de 100 semanas de las cuales no he utilizado ninguna. No es posible hacer el intercambio,definitivamente me estafaron y aun debo mas de 9,000 dolares.
We purchased a time share at Real Club in Cancun and they were to take the other time share in Puerto Vallarta that we had in exchange for what we understood was half of the price. After we got home and after a couple of months we found out they did not take over the other time share and we are stuck with both time shares. Paying both off and the maintance fees and taxes.