REAL CLUB Timeshare COMPLAINTS
The Royal, Gran Caribe Real, Gran Porto Real, Real
- Legal Name:
- Razon Social: Club Real Resort S.A. de C.V.
- Resort sales locations
- Localidades: Cancun, Playa del Carmen
- Hotel Representatives:
- Andres Garcia Blumentritt, Jose Luis Romano, Adriana Gutierrez, Isabel Ortiz, Yessica Altamirano, Art "Turi" Martinez, Lorena Salvatori, Gricelda Vielma Jurado, Hever Rebeles, Marcela Perez, Mariana Ceron, Jessica Juarez, Marcos Vallado, Elisa Pere
Legal name
Razon Social: Club Real Resort S.A. de C.V.
Sales locations
Cancun, Playa del Carmen
Representatives
Andres Garcia Blumentritt, Jose Luis Romano, Adriana Gutierrez, Isabel Ortiz, Yessica Altamirano, Art "Turi" Martinez, Lorena Salvatori, Gricelda Vielma Jurado, Hever Rebeles, Marcela Perez, Mariana Ceron, Jessica Juarez, Marcos Vallado, Elisa Pere
About Real Club & The Real Resorts Group
Real Club (also known as The Real Club Playa Resorts) is a timeshare membership program operated by Real Resorts, a Mexican hotel chain with properties primarily located in Cancún and Playa del Carmen, Quintana Roo, Mexico. The program offers members access to all-inclusive preferential rates across the chain's resorts.
The Real Resorts portfolio includes several properties in the Cancún and Riviera Maya areas:
The Royal Cancún – An upscale all-inclusive resort along Cancún's hotel zone
- The Royal Playa del Carmen – A luxury all-inclusive resort in the heart of Playa del Carmen
- Gran Caribe Real Cancun – Family-friendly resort located at Cancún
- Gran Porto Real Playa del Carmen – Resort located at Playa del Carmen
- Real Playa del Carmen – Additional property in Playa del Carmen
Real Club is sometimes described as being owned by RCI, the largest timeshare company in the world, though the corporate structure involves multiple entities within the Grupo BD conglomerate.
Common Complaints
Real Club timeshare owners and guests have reported a pattern of deceptive sales practices and unfulfilled promises:
1. Unfulfilled Buyback Contracts – Owners report signing buyback contracts (e.g., to sell back interest after 10 years) only to have the company refuse to honor the agreement. One complainant reported being denied a $10,000 buyback.
2. RCI Affiliation Issues – Owners were told they could exchange weeks through RCI, but later discovered that The Royal is no longer affiliated with RCI (having been rebranded to Hilton/Hyatt). When contacting Real Club, they were told they could only use weeks at designated resorts and would have to pay $300 for an "extensive list" of locations.
3. No Price Advantage for Members – Members have found no difference in price whether using their weeks or booking directly. Some resorts require three weeks to use, with prices still exceeding $4,000.
Hola, tengo una membresia en Real Club Resort, que aun no termino de pagar pero y ano tengo la intencion de seguir invirtiendo dinero en algo que no vale la pena. No hemos visto ningun beneficio y coincido con los comentarios que hacen acerca de este resort.
I was scammed by Real Resorts. They got us drunk and lied about being able to sell weeks from a lot of money without any aa=ssociated feesl Costed 30,000. paid around 15,000.
Would like more information on timeshare cancellations. Currently own Club real resorts, can't afford the payments. From all the research the initial sale seems to be a scam.
Hola contrate en el 2008 un tiempo compartido con Real Club en Cacún hasta hoy he pagado $8000 dlls y ya no puedo pagar más se niegan a cancelarlo,es una gran cantinad de dinero la que ya les di , peor si no puedo cancelar voy a seguir regalandoles mi dinero, que puedo hacer?
We purchased a timeshare with Real Club on March 15, 2011. Every request made to use the program has been denied with one excuse or another. The sales pitch was a complete farce and we have not received anything which was promised. Attempted a dispute with the credit card company, which Real Club one because of the contract, even though they will NOT provide services. Have attempted numerous times to reach Real Club and we have been ignored. Very upset by this facade of a reputable company and ruined our experience with Mexico.
We recently bought a Real Club membership we have not made any payments yet though our credit card has been charged. Already a number of things they have told us have not been true. One selling back points, free items promised, etc. We have totally been scammed and want our contract cancelled-elp please. I am going to ask the credit card company not to pay the down payment-please advise.