PUNTA PACIFICO, Encanto Bahía Timeshare COMPLAINTS
Punta Pacifico, Encanto Bahía fractional ownership, Diamond Bay by Bloom
- Legal Name:
- Compania Hotelera Nadia S.A. de C.V.
- Resort sales locations
- Mazatlan
- Rental Companies:
- Phoenix Vacation Property Management, Premier Vacations, Swap Global Vacations
- Hotel Representatives:
- Alfredo Marcq, Vladimir Jimenez.
Punta Pacifico o Encanto Bahía is a small, relatively new resort in Mazatlan, Mexico. It is only partially built, and they are selling units on a pre-construction basis. The clients often complain about their lack of compliance with the 5 day cancellation policy and their lack of availability to book when they want to use it. They also use rental and resale scams to increase their sales.
Common Complaints:
- Salesperson claims that they prefer if the client does not use the timeshare week. Punta Pacifico o Encanto Bahía offers to pay the client a high rental price per week for the next five years to not stay at that particular resort because they wanted to keep as many units available as possible to have enough rooms available for other prospective buyers who might come to view the property.
- Punta Pacifico o Encanto Bahía uses resale agents that guarantee the sale of an old timeshare within a 90-120 day period. They promise high resale prices, so that they can induce buyers into purchasing larger amounts for their Punta Pacifico/ENcanto Bahía timeshare package.
- Have clients sign a Cardholders Acknowledgement that states "I realize and understand that the earnest money deposit I have credited towards my purchase contract is non-cancellable and non-refundable, as my purchase agreement has no provisions for a rescission period." This statement is in opposition to the 5 day rescission period allowed by Mexican Law.
Punta Pacifico o Encanto Bahía Phone number:
Toll free 1866 978 6826
mex. 6699 101400
we attended their presentation in June of '09, on a Wednesday. After thinking it over, we decided to cancel. We went to a notary, then to the Post Office in Mazatlan on the next Friday. We notified PROFECO. We jumped through the hoops.
Now it is 2 years later. We have received $1876.70 refunded of our $11,500 initial purchase...Now we are looking into hiring an attorney to persue this for us.
I had the same experience as all the rest. Why cant we all do a class action suit against them? They have our money and nothing in return. They didn't hold up to their end of the contract if you can't stay there.
In March 2010 we fell for their scam. They sold us on trading in our 2 timeshares that we already have in Mazatlan plus paying $6,000 for them to sell our timeshares for us. We called them and sent them an email the next day that we wanted to cancel. They told us that we should come to the resort and they would settle it for 10% of what we paid. We knew that in Mexico there is a consumer protection law of 5 business days to cancel a contract like this. We kept contacting them and they kept giving us the run-around. We also visited PROFECO within 2 days. Finally after a year we got a cheque from La Jolla for $1500 (not $6000) which is not cashable here in Canada. We’ve asked them to wire the money and have given them all the bank info they would need a few times, but they refuse to do that. Then they sent another cheque, the same thing, not cashable. They are just trying to drag this out and make us give up. They don’t obey the laws of Mexico. We wish we’d never gone to their presentation.
I purchased a RCI points timeshare through La Jolla Boutique Resort Mazatlan. They are no longer affiliated with RCI. We have been unable to book a vacation there, nor can we use any points. I can't even find contact information to email the resort.
I purchased 24000 points at La Jolla in Januaryof 2011. They promised to buy my mayan palace timeshare within 120 days. It has been 9 months and I have not recieved anything from them. Also I have tried to schedule a week there but have had no sucuss in doing so.
So i just got pushed into purchasing more points at La Jolla. Based on the fact they were going to purchase my old time share. It seems they have offered this before and failed to come through. Is this typical, what should i do?
Is it true. Is the sales and contract at the Boutique La Jolla a scam. Did they just scam me by getting me to purchase more points because they agreed to purchase my time share week at the INN @ Mazatlan.
They are total crooks that say we cant use what we paid for unless we pay more on and on promises, we know many others that are going to join us to teach them a lesson and keep others from getting scammed. It is a shame that Mazatlan and this industry is being degraded by this type crooks---thinking they are untouchable because they are in Mexico. We are retired and will dedicate time and $ to get these crooks shut down!