PUNTA PACIFICO, Encanto Bahía Timeshare COMPLAINTS
Punta Pacifico, Encanto Bahía fractional ownership, Diamond Bay by Bloom
- Legal Name:
- Compania Hotelera Nadia S.A. de C.V.
- Resort sales locations
- Mazatlan
- Rental Companies:
- Phoenix Vacation Property Management, Premier Vacations, Swap Global Vacations
- Hotel Representatives:
- Alfredo Marcq, Vladimir Jimenez.
Legal Name
Compañía Hotelera Nadia S.A. de C.V.
Sales locations
Mazatlán, Mexico
Rental companies
Phoenix Vacation Property Management, Premier Vacations, Swap Global Vacations
Representatives
Alfredo Marcq, Vladimir Jimenez.
Background & Rebranding History
Punta Pacifico (originally marketed as Encanto Bahía fractional ownership) is a resort located in Mazatlán. While older online complaints frequently describe this property as "pre-construction" or "partially built," the physical resort is now fully completed and currently operates under the new name Diamond Bay Boutique Resort By Bloom.
However, the completion of the building does not erase the operator's troubling history. This property has undergone a clear pattern of rebranding to distance itself from negative publicity. Consumer advocates have traced its marketing names as follows:
La Jolla → Punta Pacifico / Encanto Bahía → Diamond Bay
Each name change appears to have been deployed strategically to shed a growing backlog of scam allegations, unresolved complaints, and poor reviews—while the underlying operator (Compañía Hotelera Nadia S.A. de C.V.) remains the same.
Persistent Complaints (Despite the Name Change)
Even though the resort is now finished and operating as Diamond Bay, the core complaints against this operator have not changed. Victims consistently report:
- High-pressure sales tactics using fake "resale guarantees" to push larger purchases.
- Unfulfilled rental promises, where owners are talked into renting back their weeks but never receive payment.
- Extreme booking unavailability, making it nearly impossible to secure desired dates.
Bottom Line: The name on the building has changed, and the construction is finished—but the sales tactics, legal violations, and consumer grievances remain identical. If you are considering any purchase, exchange, or rental involving this entity (under any of its names), proceed with extreme caution. Always verify your 5-day cancellation rights under Mexican law and refuse to sign any waiver that attempts to override them.
In March 2010 we fell for their scam. They sold us on trading in our 2 timeshares that we already have in Mazatlan plus paying $6,000 for them to sell our timeshares for us. We called them and sent them an email the next day that we wanted to cancel. They told us that we should come to the resort and they would settle it for 10% of what we paid. We knew that in Mexico there is a consumer protection law of 5 business days to cancel a contract like this. We kept contacting them and they kept giving us the run-around. We also visited PROFECO within 2 days. Finally after a year we got a cheque from La Jolla for $1500 (not $6000) which is not cashable here in Canada. We’ve asked them to wire the money and have given them all the bank info they would need a few times, but they refuse to do that. Then they sent another cheque, the same thing, not cashable. They are just trying to drag this out and make us give up. They don’t obey the laws of Mexico. We wish we’d never gone to their presentation.
I purchased a RCI points timeshare through La Jolla Boutique Resort Mazatlan. They are no longer affiliated with RCI. We have been unable to book a vacation there, nor can we use any points. I can't even find contact information to email the resort.
I purchased 24000 points at La Jolla in Januaryof 2011. They promised to buy my mayan palace timeshare within 120 days. It has been 9 months and I have not recieved anything from them. Also I have tried to schedule a week there but have had no sucuss in doing so.
So i just got pushed into purchasing more points at La Jolla. Based on the fact they were going to purchase my old time share. It seems they have offered this before and failed to come through. Is this typical, what should i do?
Is it true. Is the sales and contract at the Boutique La Jolla a scam. Did they just scam me by getting me to purchase more points because they agreed to purchase my time share week at the INN @ Mazatlan.
They are total crooks that say we cant use what we paid for unless we pay more on and on promises, we know many others that are going to join us to teach them a lesson and keep others from getting scammed. It is a shame that Mazatlan and this industry is being degraded by this type crooks---thinking they are untouchable because they are in Mexico. We are retired and will dedicate time and $ to get these crooks shut down!
My husband and I visited La Jolla in Mazatlan and we were told if we buy at this location they would buy two of our other time share properties which they would use for marketing purposes. We were told that we would receive the money which would be deposited into our checking account in no more than 45 days. They told us that the paperwork would state no more than 180 days. The 180 days have passed and we have not received a penny and are getting the run around from La Jolla. We were simply assured that La Jolla would use them for marketing purposes and would make hundreds of thousands off of our properties. We are making 3 big credit card payments every month while waiting for the money that will never come. At the very least, I believe La Jolla needs to reimburse us for the full price of the timeshare we purchased from them, only after they made false promises to us. They should not be allowed to continue doing business, they are flat out stealing money from your tourists.