PUNTA PACIFICO, Encanto Bahía Timeshare COMPLAINTS
Punta Pacifico, Encanto Bahía fractional ownership, Diamond Bay by Bloom
- Legal Name:
- Compania Hotelera Nadia S.A. de C.V.
- Resort sales locations
- Mazatlan
- Rental Companies:
- Phoenix Vacation Property Management, Premier Vacations, Swap Global Vacations
- Hotel Representatives:
- Alfredo Marcq, Vladimir Jimenez.
Legal Name
Compañía Hotelera Nadia S.A. de C.V.
Sales locations
Mazatlán, Mexico
Rental companies
Phoenix Vacation Property Management, Premier Vacations, Swap Global Vacations
Representatives
Alfredo Marcq, Vladimir Jimenez.
Background & Rebranding History
Punta Pacifico (originally marketed as Encanto Bahía fractional ownership) is a resort located in Mazatlán. While older online complaints frequently describe this property as "pre-construction" or "partially built," the physical resort is now fully completed and currently operates under the new name Diamond Bay Boutique Resort By Bloom.
However, the completion of the building does not erase the operator's troubling history. This property has undergone a clear pattern of rebranding to distance itself from negative publicity. Consumer advocates have traced its marketing names as follows:
La Jolla → Punta Pacifico / Encanto Bahía → Diamond Bay
Each name change appears to have been deployed strategically to shed a growing backlog of scam allegations, unresolved complaints, and poor reviews—while the underlying operator (Compañía Hotelera Nadia S.A. de C.V.) remains the same.
Persistent Complaints (Despite the Name Change)
Even though the resort is now finished and operating as Diamond Bay, the core complaints against this operator have not changed. Victims consistently report:
- High-pressure sales tactics using fake "resale guarantees" to push larger purchases.
- Unfulfilled rental promises, where owners are talked into renting back their weeks but never receive payment.
- Extreme booking unavailability, making it nearly impossible to secure desired dates.
Bottom Line: The name on the building has changed, and the construction is finished—but the sales tactics, legal violations, and consumer grievances remain identical. If you are considering any purchase, exchange, or rental involving this entity (under any of its names), proceed with extreme caution. Always verify your 5-day cancellation rights under Mexican law and refuse to sign any waiver that attempts to override them.
two days after we made a clain to cancel and the time pass by and they did not give an answer either return our calls
two days after we made a clain to cancel and the time pass by and they did not give an answer either return our calls
PLEASE DON'T GO TO EL CID AND DON'T BUY A TIMESHARE!
Buying at El Cid was the worst mistake of our lives and right now we are stuck with it, they don't want to give us our deposit back.
PLEASE DON'T GO TO EL CID AND DON'T BUY A TIMESHARE!
Buying at El Cid was the worst mistake of our lives and right now we are stuck with it, they don't want to give us our deposit back.
they wasted 2 hours of my time and they want me to give them $6000 without knowing a single thing about them or how they operate. TRY AGAIN.
We have had nothing but trouble with this company since we purchased just seven months ago. They also have not sent us a bill on two different months and then called stating they are going to take money directly out of our checking account! We have all of our payments in to them, so they can't say we are behind on anything!
me dijeron que tenia que reservar antes para hacer uso de mi tiempo compartido, que es eso??? llevo 3 años con mi tiempo compartido y no he podido usarlo!!!!!
I am a sales person so i know how selling works, i went to vacation mazatlan and i was invited to a timeshare presentation, i qualified for some gifts, so i went, i was held there for 5 hours, they said it was a 3 hour presentation, they gave me a lot of options to me it all sounded fishy!
I had a horrible experience at La Jolla!! Not only was the presentation 3 hours (promised 90 minutes), but they DID NOT give us what they promised for going.
I DON'T KNOW HOW IT IS POSSIBLE TO BE SO TRANSPARENTLY CORRUPT.