VIVA WYNDHAM MAYA Timeshare COMPLAINTS
Viva Vacation Club, Viva Fortuna Beach, Dominican Republic Resorts: Viva Dominicus Beach ,Viva Dominicus Palace ,Viva Playa Dorada, Viva Samana ,Viva Tangerine. Riviera Maya Resorts, Viva Maya,Viva Azteca, Viva Samana, Viva Heavens, Viva Miches
- Legal Name:
- “Promotora Mexicana del Caribe SA de CV.
- Resort sales locations
- Rivera Mayan, Playa del Carmen, Cancun, Puerto Vallarta , Cabo, Ixtapa, Bahamas
Legal name
Promotora Mexicana del Caribe SA de CV.
Sales locations
Riviera Maya, Playa del Carmen, Cancun, Puerto Vallarta, Cabo, Ixtapa, and the Bahamas
Parent Company: Viva Resorts (founded in 1987) partners with Wyndham Hotels & Resorts for branding and marketing
Viva Resorts by Wyndham operates as a collection of all-inclusive resorts across the Caribbean and Mexico, often marketed under the "Viva Vacation Club" or "Club Viva" membership program. While the resorts themselves offer appealing beachfront locations, a pattern of complaints has emerged from members and guests.
Common Complaints & Issues
A significant number of timeshare owners and guests report similar negative experiences regarding Viva Wyndham and the Viva Vacation Club. These issues often lead owners to seek professional timeshare exit assistance.
High-Pressure Sales Tactics
The sales process is frequently described as aggressive and high-pressure. Travelers report being drawn into lengthy presentations, often marketed as a "special tour" or "free gift," where they feel harassed or misled until they sign a contract. Many members feel they were lied to about the value and flexibility of their purchase.
Misrepresentation of Points & Value
A common scam involves salespeople verbally promising perks and stating that points have more exchange value than they actually do. It is reported that they often sell small point packages, forcing owners to realize they need more points later at a higher cost. The actual value of the points is frequently misrepresented.
Booking & Availability Issues
Members consistently struggle to book the room categories, resorts, or dates they were promised during the sales presentation. This includes encountering blackout dates and limited inventory, which makes the "guaranteed" vacation difficult to access. Customers often describe the experience as a "lack of availability" and poor customer service when attempting to resolve these issues.
Contract & Cancellation Nightmares
While there is a cooling-off period (e.g., 5 business days in Mexico), members frequently report that the cancellation process is extremely difficult. Clients have complained that when they attempt to cancel within the legal period, they are told their deposit is non-refundable, or they face significant hurdles in confirming the cancellation.
Poor Customer Service & Communication
A recurring theme across complaints is the lack of continuity and clarity in service. Guests report that every small request becomes complicated, answers change depending on the staff member on shift, and departments fail to share information. This leads to wasted vacation time resolving administrative issues instead of relaxing.
Wyndham Reservation & Customer Care Contacts
- Wyndham Reservations (U.S. & Canada toll-free): 1-800-996-3426 or 1-800-WYNDHAM
- Outside U.S. or Canada: *1-506-638-4899
- Calling from Europe: 00 877 999 3223
- Wyndham Hotels & Resorts Customer Care (U.S. toll-free): 1-800-466-1589
- Wyndham Vacation Resorts Owner Services (U.S. toll-free): 1-800-251-873
Important Note: Many Viva Vacation Club owners find that contacting these numbers does not resolve their contract issues and may require professional legal or exit assistance.
Contact for Assistance
I booked Viva Wyndham thinking it would be a family-friendly and stress-free vacation, but I came back feeling more tired than when I left. The check-in process alone took almost an hour, with hardly any staff around to answer questions or give updates. By the time we finally got our room, our kids were restless, and we just wanted to settle in, but the room wasn’t fully cleaned. There were towels from the previous guests left in the bathroom, and the floor was sticky.
The food situation didn’t make things better. The buffet had the same dishes on repeat, and by the third day, none of us wanted to eat there anymore. We tried the specialty restaurants, but the reservations were always “full,” and staff seemed annoyed whenever we asked for help. To top it off, the pool was overcrowded every single day, making it impossible to relax. Honestly, this was not worth the money, and I’d warn others to manage expectations before booking here.
Me hospedé en Viva Wyndham con mi esposa e hijos y la experiencia dejó mucho que desear. Desde el principio, la recepción fue un caos: filas largas, poca información y personal que parecía estar abrumado. Cuando al fin nos dieron la habitación, no estaba lista del todo. Encontramos colillas de cigarro en el balcón y el baño no olía limpio. Eso ya nos dio una mala impresión.
En cuanto a la comida, fue decepcionante. Todo sabía igual y el menú del buffet parecía reciclado día tras día. Intentamos reservar en los restaurantes temáticos, pero siempre nos decían que no había espacio. Las instalaciones como la piscina tampoco ayudaron, siempre llenas de gente y sin sillas libres. No lo recomiendo si lo que buscan es descanso y buena atención.
Mi experiencia en Viva Wyndham fue muy decepcionante. El cuarto se veía viejo y mal cuidado, con muebles rayados y un olor a humedad difícil de ignorar. El aire acondicionado apenas funcionaba y las noches eran sofocantes. En cuanto a la comida, el buffet ofrecía lo mismo todos los días, y muchas veces la comida llegaba fría a los platos.
Lo más incómodo fue la insistencia del personal con el tiempo compartido. No importaba si estábamos descansando en la piscina o caminando por el lobby, siempre había alguien tratando de vendernos algo. Esa presión constante arruinó por completo la tranquilidad que buscábamos en este viaje.
I regret booking with Viva Wyndham. The photos online made it seem like a dream, but the reality was very different. The room felt worn out and outdated, with furniture that had seen better days. The air conditioning barely worked, making it hard to sleep at night. The food at the buffet was repetitive, with the same options showing up day after day, and much of it wasn’t even warm by the time you got to it.
Another frustration was the staff pushing timeshares constantly. Every time we tried to relax by the pool or in the lobby, someone would approach us with a sales pitch. It felt invasive and made it difficult to enjoy our vacation. I came here to relax, not to deal with constant sales pressure.
Mi experiencia en Viva Wyndham fue muy decepcionante. El cuarto se veía viejo y mal cuidado, con muebles rayados y un olor a humedad difícil de ignorar. El aire acondicionado apenas funcionaba y las noches eran sofocantes. En cuanto a la comida, el buffet ofrecía lo mismo todos los días, y muchas veces la comida llegaba fría a los platos.
Lo más incómodo fue la insistencia del personal con el tiempo compartido. No importaba si estábamos descansando en la piscina o caminando por el lobby, siempre había alguien tratando de vendernos algo. Esa presión constante arruinó por completo la tranquilidad que buscábamos en este viaje.
I regret booking with Viva Wyndham. The photos online made it seem like a dream, but the reality was very different. The room felt worn out and outdated, with furniture that had seen better days. The air conditioning barely worked, making it hard to sleep at night. The food at the buffet was repetitive, with the same options showing up day after day, and much of it wasn’t even warm by the time you got to it.
Another frustration was the staff pushing timeshares constantly. Every time we tried to relax by the pool or in the lobby, someone would approach us with a sales pitch. It felt invasive and made it difficult to enjoy our vacation. I came here to relax, not to deal with constant sales pressure.
Me hospedé en Viva Wyndham y la verdad no cumplió con lo que prometían. El proceso de registro fue lento y los empleados de la recepción parecían más interesados en terminar rápido que en dar un buen servicio. La habitación tenía problemas con el aire acondicionado y tardaron casi todo un día en arreglarlo. La comida del buffet era casi siempre la misma y, aunque el lugar es bonito, la experiencia en general dejó mucho que desear.
Lo peor fue la insistencia con la venta de su programa vacacional. Apenas en el segundo día ya nos estaban presionando para asistir a una presentación y, aunque dijimos que no, seguían insistiendo. Eso hizo que el viaje se sintiera incómodo en lugar de relajante. Honestamente, esperaba mucho más por lo que pagamos.
I expected better from Viva Wyndham. The check-in process was confusing and slow, and the front desk staff seemed more interested in rushing people through than actually helping. Once in the room, we noticed the air conditioner wasn’t working properly, and it took two calls and half a day before maintenance finally came. The food at the buffet was repetitive, and although the location is nice, the overall experience felt more like cutting corners than providing real value.
What was most frustrating was the pressure from the sales team. On our second day, we were approached about their vacation program, and despite saying no multiple times, the representative kept pushing us. It really soured the stay, because instead of being able to relax, we felt like we were being pitched to constantly. For the price, I would have expected something much smoother and more guest-focused.
Me hospedé en Viva Wyndham y la verdad esperaba mucho más. La habitación estaba vieja, con olor a humedad, y el aire acondicionado apenas funcionaba. Dormir fue difícil con el calor. La comida tampoco fue nada especial, todos los días parecían servir lo mismo en el buffet y se volvía aburrido rápido.
Lo peor fue lo saturado del lugar. Era casi imposible conseguir camastros en la alberca porque desde temprano ya estaban apartados. El personal hacía lo que podía, pero se notaba que eran pocos para tanta gente. El servicio era lento tanto en los bares como en los restaurantes. Sinceramente, no creo regresar.
I stayed at Viva Wyndham recently, and while the beach was nice, the rest of the experience was frustrating. The rooms felt dated and the air conditioning barely worked, which made sleeping very uncomfortable in the humid weather. On top of that, the food selection was repetitive, and the buffets didn’t really change much from day to day. It was disappointing for the price we paid.
What bothered me the most was how crowded everything felt. Getting a chair at the pool was almost impossible unless you woke up at 6 a.m., and even then people left their towels to “reserve” spots. Staff seemed overwhelmed and short-staffed, which meant long waits at the bar and slow service in the restaurants. Overall, not what I expected when booking a supposedly relaxing all-inclusive vacation.