VIVA WYNDHAM MAYA Timeshare COMPLAINTS
Viva Vacation Club, Viva Fortuna Beach, Dominican Republic Resorts: Viva Dominicus Beach ,Viva Dominicus Palace ,Viva Playa Dorada, Viva Samana ,Viva Tangerine. Riviera Maya Resorts, Viva Maya,Viva Azteca, Viva Samana, Viva Heavens, Viva Miches
- Legal Name:
- “Promotora Mexicana del Caribe SA de CV.
- Resort sales locations
- Rivera Mayan, Playa del Carmen, Cancun, Puerto Vallarta , Cabo, Ixtapa, Bahamas
Legal name
Promotora Mexicana del Caribe SA de CV.
Sales locations
Riviera Maya, Playa del Carmen, Cancun, Puerto Vallarta, Cabo, Ixtapa, and the Bahamas
Parent Company: Viva Resorts (founded in 1987) partners with Wyndham Hotels & Resorts for branding and marketing
Viva Resorts by Wyndham operates as a collection of all-inclusive resorts across the Caribbean and Mexico, often marketed under the "Viva Vacation Club" or "Club Viva" membership program. While the resorts themselves offer appealing beachfront locations, a pattern of complaints has emerged from members and guests.
Common Complaints & Issues
A significant number of timeshare owners and guests report similar negative experiences regarding Viva Wyndham and the Viva Vacation Club. These issues often lead owners to seek professional timeshare exit assistance.
High-Pressure Sales Tactics
The sales process is frequently described as aggressive and high-pressure. Travelers report being drawn into lengthy presentations, often marketed as a "special tour" or "free gift," where they feel harassed or misled until they sign a contract. Many members feel they were lied to about the value and flexibility of their purchase.
Misrepresentation of Points & Value
A common scam involves salespeople verbally promising perks and stating that points have more exchange value than they actually do. It is reported that they often sell small point packages, forcing owners to realize they need more points later at a higher cost. The actual value of the points is frequently misrepresented.
Booking & Availability Issues
Members consistently struggle to book the room categories, resorts, or dates they were promised during the sales presentation. This includes encountering blackout dates and limited inventory, which makes the "guaranteed" vacation difficult to access. Customers often describe the experience as a "lack of availability" and poor customer service when attempting to resolve these issues.
Contract & Cancellation Nightmares
While there is a cooling-off period (e.g., 5 business days in Mexico), members frequently report that the cancellation process is extremely difficult. Clients have complained that when they attempt to cancel within the legal period, they are told their deposit is non-refundable, or they face significant hurdles in confirming the cancellation.
Poor Customer Service & Communication
A recurring theme across complaints is the lack of continuity and clarity in service. Guests report that every small request becomes complicated, answers change depending on the staff member on shift, and departments fail to share information. This leads to wasted vacation time resolving administrative issues instead of relaxing.
Wyndham Reservation & Customer Care Contacts
- Wyndham Reservations (U.S. & Canada toll-free): 1-800-996-3426 or 1-800-WYNDHAM
- Outside U.S. or Canada: *1-506-638-4899
- Calling from Europe: 00 877 999 3223
- Wyndham Hotels & Resorts Customer Care (U.S. toll-free): 1-800-466-1589
- Wyndham Vacation Resorts Owner Services (U.S. toll-free): 1-800-251-873
Important Note: Many Viva Vacation Club owners find that contacting these numbers does not resolve their contract issues and may require professional legal or exit assistance.
Contact for Assistance
Nos hospedamos en Viva Wyndham Dominicus Palace y fue una gran decepción. La habitación estaba vieja y el aire apenas funcionaba. Además, la comida del buffet era casi la misma todos los días, sin sabor ni variedad. Lo peor fue que, cuando pedimos hablar con un gerente, nadie se tomó el tiempo de atendernos.
At Viva Wyndham V Heavens, the resort looked fine at first, but the service was poor from day one. We had to wait almost two hours for our room to be ready, and when we finally got in, it smelled damp and the AC was barely working. The food choices were limited and repetitive, and by the third day, it felt like we were eating the same thing over and over again.
En Viva Wyndham Dominicus Beach, la experiencia fue decepcionante. La habitación estaba en mal estado, con manchas en las sábanas y un baño que claramente necesitaba mantenimiento. Además, el personal parecía desinteresado en ayudar y las áreas comunes estaban llenas de basura al final del día, algo que no se espera en un resort de este nivel.
At Viva Wyndham Bahía, the “ocean view” room we paid extra for looked straight at a construction site. The buffet food was lukewarm most of the time, and the drinks were watered down. It honestly felt like cutting corners everywhere possible.
En Viva Wyndham Azteca, la habitación olía a humedad y el aire acondicionado apenas funcionaba. Los restaurantes se repetían con la misma comida una y otra vez, y el personal no mostraba interés en resolver problemas.
At Viva Wyndham Dominicus, the check-in was painfully slow and the front desk seemed disorganized. Once inside, the room was small, and the bathroom had visible mildew. I wouldn’t call this “all-inclusive” since we had to argue just to get bottled water delivered.
Me hospedé en Viva Wyndham Maya y lo que más me molestó fue la comida repetitiva y poco fresca. Además, el personal parecía cansado y sin ganas de atender. Para el precio que cobran, esperaba algo mucho más profesional.
The resort looks nice in photos, but in reality the food was bland, the drinks were watered down, and the staff seemed uninterested in helping with anything beyond the bare minimum.
Lo peor fue que en Viva Wyndham todo parecía improvisado: desde el check-in lento, hasta las habitaciones con detalles de limpieza que dejaron mucho que desear.
I booked Viva Wyndham thinking it would be a family-friendly and stress-free vacation, but I came back feeling more tired than when I left. The check-in process alone took almost an hour, with hardly any staff around to answer questions or give updates. By the time we finally got our room, our kids were restless, and we just wanted to settle in, but the room wasn’t fully cleaned. There were towels from the previous guests left in the bathroom, and the floor was sticky.
The food situation didn’t make things better. The buffet had the same dishes on repeat, and by the third day, none of us wanted to eat there anymore. We tried the specialty restaurants, but the reservations were always “full,” and staff seemed annoyed whenever we asked for help. To top it off, the pool was overcrowded every single day, making it impossible to relax. Honestly, this was not worth the money, and I’d warn others to manage expectations before booking here.