VIVA WYNDHAM MAYA Timeshare COMPLAINTS
Viva Vacation Club, Viva Fortuna Beach, Dominican Republic Resorts: Viva Dominicus Beach ,Viva Dominicus Palace ,Viva Playa Dorada, Viva Samana ,Viva Tangerine. Riviera Maya Resorts, Viva Maya,Viva Azteca, Viva Samana, Viva Heavens, Viva Miches
- Legal Name:
- “Promotora Mexicana del Caribe SA de CV.
- Resort sales locations
- Rivera Mayan, Playa del Carmen, Cancun, Puerto Vallarta , Cabo, Ixtapa, Bahamas
Legal name
Promotora Mexicana del Caribe SA de CV.
Sales locations
Riviera Maya, Playa del Carmen, Cancun, Puerto Vallarta, Cabo, Ixtapa, and the Bahamas
Parent Company: Viva Resorts (founded in 1987) partners with Wyndham Hotels & Resorts for branding and marketing
Viva Resorts by Wyndham operates as a collection of all-inclusive resorts across the Caribbean and Mexico, often marketed under the "Viva Vacation Club" or "Club Viva" membership program. While the resorts themselves offer appealing beachfront locations, a pattern of complaints has emerged from members and guests.
Common Complaints & Issues
A significant number of timeshare owners and guests report similar negative experiences regarding Viva Wyndham and the Viva Vacation Club. These issues often lead owners to seek professional timeshare exit assistance.
High-Pressure Sales Tactics
The sales process is frequently described as aggressive and high-pressure. Travelers report being drawn into lengthy presentations, often marketed as a "special tour" or "free gift," where they feel harassed or misled until they sign a contract. Many members feel they were lied to about the value and flexibility of their purchase.
Misrepresentation of Points & Value
A common scam involves salespeople verbally promising perks and stating that points have more exchange value than they actually do. It is reported that they often sell small point packages, forcing owners to realize they need more points later at a higher cost. The actual value of the points is frequently misrepresented.
Booking & Availability Issues
Members consistently struggle to book the room categories, resorts, or dates they were promised during the sales presentation. This includes encountering blackout dates and limited inventory, which makes the "guaranteed" vacation difficult to access. Customers often describe the experience as a "lack of availability" and poor customer service when attempting to resolve these issues.
Contract & Cancellation Nightmares
While there is a cooling-off period (e.g., 5 business days in Mexico), members frequently report that the cancellation process is extremely difficult. Clients have complained that when they attempt to cancel within the legal period, they are told their deposit is non-refundable, or they face significant hurdles in confirming the cancellation.
Poor Customer Service & Communication
A recurring theme across complaints is the lack of continuity and clarity in service. Guests report that every small request becomes complicated, answers change depending on the staff member on shift, and departments fail to share information. This leads to wasted vacation time resolving administrative issues instead of relaxing.
Wyndham Reservation & Customer Care Contacts
- Wyndham Reservations (U.S. & Canada toll-free): 1-800-996-3426 or 1-800-WYNDHAM
- Outside U.S. or Canada: *1-506-638-4899
- Calling from Europe: 00 877 999 3223
- Wyndham Hotels & Resorts Customer Care (U.S. toll-free): 1-800-466-1589
- Wyndham Vacation Resorts Owner Services (U.S. toll-free): 1-800-251-873
Important Note: Many Viva Vacation Club owners find that contacting these numbers does not resolve their contract issues and may require professional legal or exit assistance.
Contact for Assistance
Mi estadía en Viva Wyndham no fue lo que esperaba. Desde el momento de hacer check-in, en lugar de explicarnos sobre el hotel, nos mandaron directo al escritorio de “servicios para socios”, que en realidad es para engancharte con el tiempo compartido. Rechazamos varias veces la invitación a la presentación, pero aún así nos llamaban al cuarto casi a diario para insistir. Fue muy incómodo y arruinó gran parte de la tranquilidad que buscábamos.
En cuanto a la comida, el buffet fue monótono y daba la impresión de que recalentaban lo del día anterior. Las bebidas estaban diluidas y en los bares se notaba un trato preferencial hacia quienes tenían la pulsera especial del tiempo compartido. Es frustrante que un huésped común no reciba el mismo nivel de servicio.
I stayed at Viva Wyndham with my family expecting a simple all-inclusive vacation, but the experience was far from relaxing. The check-in was disorganized, with staff constantly pushing us toward their “member services” desk instead of giving us proper information about the resort. We quickly realized that this was just a way to lure people into timeshare presentations. They told us we would get “special perks” if we attended, but after saying no several times, they kept calling our room daily, which became very stressful.
The food at the buffet was also repetitive, and most dishes seemed recycled from the previous meal. Drinks were watered down, and service at the bars depended on who you were, if you had the special wristband from the timeshare, you were served first. It’s disappointing that loyalty and service depend on whether you buy into their program rather than simply being a paying guest.
Mi estadía en Viva Wyndham no fue lo que esperaba. Desde el momento de hacer check-in, en lugar de explicarnos sobre el hotel, nos mandaron directo al escritorio de “servicios para socios”, que en realidad es para engancharte con el tiempo compartido. Rechazamos varias veces la invitación a la presentación, pero aún así nos llamaban al cuarto casi a diario para insistir. Fue muy incómodo y arruinó gran parte de la tranquilidad que buscábamos.
En cuanto a la comida, el buffet fue monótono y daba la impresión de que recalentaban lo del día anterior. Las bebidas estaban diluidas y en los bares se notaba un trato preferencial hacia quienes tenían la pulsera especial del tiempo compartido. Es frustrante que un huésped común no reciba el mismo nivel de servicio.
I stayed at Viva Wyndham with my family expecting a simple all-inclusive vacation, but the experience was far from relaxing. The check-in was disorganized, with staff constantly pushing us toward their “member services” desk instead of giving us proper information about the resort. We quickly realized that this was just a way to lure people into timeshare presentations. They told us we would get “special perks” if we attended, but after saying no several times, they kept calling our room daily, which became very stressful.
The food at the buffet was also repetitive, and most dishes seemed recycled from the previous meal. Drinks were watered down, and service at the bars depended on who you were, if you had the special wristband from the timeshare, you were served first. It’s disappointing that loyalty and service depend on whether you buy into their program rather than simply being a paying guest.
Me hospedé en Viva Wyndham Azteca y la experiencia no fue nada agradable. La habitación tenía un aire acondicionado que apenas enfriaba y además se notaba la falta de mantenimiento: paredes manchadas, muebles viejos y un olor extraño en el baño. No es lo que uno espera de un hotel que se anuncia como cuatro estrellas.
En cuanto a la comida, era muy básica y con poca variedad. Después de tres días, parecía que todo sabía igual. El personal hacía lo justo, pero nunca se veía entusiasmo por ayudar. Al final, me fui con la sensación de que no valió lo que pagué.
I stayed at Viva Wyndham V Samaná with my wife and honestly, it was a letdown. The resort looks fine from the outside, but once you settle in, the cracks show. The food was the same every day, mostly buffet-style, and after the second night it all felt repetitive. Nothing stood out as fresh or flavorful. Drinks from the bar were another disappointment—half the time they tasted watered down, as if they were stretching bottles too far.
The staff seemed overwhelmed and not particularly friendly unless they were trying to sell you an excursion. The beach itself was nice, but the experience didn’t match the price we paid. I don’t think I’d come back here again.
En Viva Wyndham Azteca, la habitación estaba descuidada y el aire acondicionado apenas funcionaba. No parecía un hotel de cuatro estrellas.
Stayed at Viva Wyndham V Samaná and left disappointed. The food was repetitive, and most of it tasted bland. The drinks were watered down too.
Viva Wyndham Fortuna Bay looked good online, but in reality, the rooms were outdated, the bed was lumpy, and the bathroom had a constant leak. Maintenance came by once and never returned.
En Viva Wyndham Dominicus, la habitación estaba llena de humedad y olía muy mal. El aire acondicionado hacía ruido toda la noche y apenas enfriaba. Una experiencia incómoda.