VIVA WYNDHAM MAYA Timeshare COMPLAINTS
Viva Vacation Club, Viva Fortuna Beach, Dominican Republic Resorts: Viva Dominicus Beach ,Viva Dominicus Palace ,Viva Playa Dorada, Viva Samana ,Viva Tangerine. Riviera Maya Resorts, Viva Maya,Viva Azteca, Viva Samana, Viva Heavens, Viva Miches
- Legal Name:
- “Promotora Mexicana del Caribe SA de CV.
- Resort sales locations
- Rivera Mayan, Playa del Carmen, Cancun, Puerto Vallarta , Cabo, Ixtapa, Bahamas
Legal name
Promotora Mexicana del Caribe SA de CV.
Sales locations
Riviera Maya, Playa del Carmen, Cancun, Puerto Vallarta, Cabo, Ixtapa, and the Bahamas
Parent Company: Viva Resorts (founded in 1987) partners with Wyndham Hotels & Resorts for branding and marketing
Viva Resorts by Wyndham operates as a collection of all-inclusive resorts across the Caribbean and Mexico, often marketed under the "Viva Vacation Club" or "Club Viva" membership program. While the resorts themselves offer appealing beachfront locations, a pattern of complaints has emerged from members and guests.
Common Complaints & Issues
A significant number of timeshare owners and guests report similar negative experiences regarding Viva Wyndham and the Viva Vacation Club. These issues often lead owners to seek professional timeshare exit assistance.
High-Pressure Sales Tactics
The sales process is frequently described as aggressive and high-pressure. Travelers report being drawn into lengthy presentations, often marketed as a "special tour" or "free gift," where they feel harassed or misled until they sign a contract. Many members feel they were lied to about the value and flexibility of their purchase.
Misrepresentation of Points & Value
A common scam involves salespeople verbally promising perks and stating that points have more exchange value than they actually do. It is reported that they often sell small point packages, forcing owners to realize they need more points later at a higher cost. The actual value of the points is frequently misrepresented.
Booking & Availability Issues
Members consistently struggle to book the room categories, resorts, or dates they were promised during the sales presentation. This includes encountering blackout dates and limited inventory, which makes the "guaranteed" vacation difficult to access. Customers often describe the experience as a "lack of availability" and poor customer service when attempting to resolve these issues.
Contract & Cancellation Nightmares
While there is a cooling-off period (e.g., 5 business days in Mexico), members frequently report that the cancellation process is extremely difficult. Clients have complained that when they attempt to cancel within the legal period, they are told their deposit is non-refundable, or they face significant hurdles in confirming the cancellation.
Poor Customer Service & Communication
A recurring theme across complaints is the lack of continuity and clarity in service. Guests report that every small request becomes complicated, answers change depending on the staff member on shift, and departments fail to share information. This leads to wasted vacation time resolving administrative issues instead of relaxing.
Wyndham Reservation & Customer Care Contacts
- Wyndham Reservations (U.S. & Canada toll-free): 1-800-996-3426 or 1-800-WYNDHAM
- Outside U.S. or Canada: *1-506-638-4899
- Calling from Europe: 00 877 999 3223
- Wyndham Hotels & Resorts Customer Care (U.S. toll-free): 1-800-466-1589
- Wyndham Vacation Resorts Owner Services (U.S. toll-free): 1-800-251-873
Important Note: Many Viva Vacation Club owners find that contacting these numbers does not resolve their contract issues and may require professional legal or exit assistance.
Contact for Assistance
Nos hospedamos en Viva Wyndham Azteca. Al principio todo parecía bien, pero después fue decepción tras decepción. El servicio al cliente fue grosero cuando pedimos cambiar de habitación por ruidos constantes. Aparte, nos insistieron varias veces con el tiempo compartido aunque ya habíamos dicho que no.
The beach was gorgeous, sure, but everything else fell flat. Our room at Viva Wyndham in the Dominican Republic had a musty smell that wouldn’t go away, and the A/C barely worked. Worst part? We were constantly approached by timeshare reps. We said "no" like five times, and they just kept circling back like it was a game. It honestly made it hard to relax.
Estuvimos en Viva Wyndham Maya y la verdad fue decepcionante. El check-in tardó más de una hora y la comida era repetitiva y sin sabor. Lo peor fue que intentaron vendernos un tiempo compartido con información confusa y muchas promesas que suenan demasiado buenas para ser verdad. No volveríamos.
We went to Viva Wyndham Maya and expected better based on reviews. Our room wasn’t ready until 5pm and it had a strange mildew smell. Housekeeping was hit-or-miss and food options were repetitive.
No fue lo que prometieron. En Viva Wyndham Azteca nos prometieron vista al mar y nos dieron una habitación con vista al estacionamiento. Mucho ruido y poca atención del personal.
En Viva Wyndham V Samaná el servicio fue muy irregular. Tuvimos que pedir toallas varias veces y las habitaciones olían a humedad. No me gustó el trato del personal en recepción.
Stayed at Viva Wyndham Dominicus and honestly, it was a letdown. The check-in was painfully slow, the staff didn’t seem organized, and our room had a leaky AC unit. Not what I expected at all.
Viva Wyndham no vale lo que cuesta. Las instalaciones se ven bien en fotos pero en persona están deterioradas. No hubo toallas limpias por horas. Muy desorganizado todo.
I stayed at Viva Wyndham Maya in Playa del Carmen and it honestly didn’t meet basic expectations. Food was cold more often than not, and service staff seemed overwhelmed. Definitely wouldn’t go back.
We stayed at Viva Wyndham Fortuna Beach, and honestly, I regret picking it. The rooms felt really outdated, the pool was cold, and the staff didn’t seem interested in helping with anything. It just didn’t feel like a vacation.