VIVA WYNDHAM MAYA Timeshare COMPLAINTS
Viva Vacation Club, Viva Fortuna Beach, Dominican Republic Resorts: Viva Dominicus Beach ,Viva Dominicus Palace ,Viva Playa Dorada, Viva Samana ,Viva Tangerine. Riviera Maya Resorts, Viva Maya,Viva A
- Legal Name:
- “Promotora Mexicana del Caribe SA de CV.
- Resort sales locations
- Rivera Mayan, Playa del Carmen, Cancun, Puerto Vallarta , Cabo, Ixtapa, Bahamas
Common Complaints:
- Poor Customer Services
- No availability
- Rude sales associates.
- One of the most common scams at the moment of purchase is that Viva Wyndham Maya´s sales person will make you any verbal promise to get you to sign their contract
- Most of their sales are done under high pressure sales tactics, a high number of members at Viva Wyndham feel like they have being lied and scam and most timeshare contracts are being misrepresented.
- Salespeople claim that the points have more value than they actually do for exchange purposes.This is very untrue, it all depend what points you buy and unfortunate they will always sell you the small point package so at the time you realize you need more points.
- Many clients have complained that when they go to cancel within the 5 day period, they tell them that their deposit is non-refundable.
Wyndham Reservations phone number:
Calling from the U.S. or Canada (toll-free) 1-800-996-3426
1-800-WYNDHAM
Calling from outside the U.S. or Canada, dial * 1-506-638-4899
Calling from Europe 00 877 999 3223
Wyndham Hotels & Resorts Customer Care:
Calling from the U.S. or Canada (toll-free) 1-800-466-1589
Wyndham Rewards® featuring ByRequest® Representative:
Calling from the U.S. or Canada (toll-free) 1-800-996-3426
1-800-WYNDHAM
Calling from outside the U.S. or Canada, dial * 1-506-638-4899
Wyndham Vacation Resorts® - Owner Reservations & Customer Service:
Exisitng Owners - Please Call (toll-free) 1-800-251-873
At Viva Wyndham Bahía, the “ocean view” room we paid extra for looked straight at a construction site. The buffet food was lukewarm most of the time, and the drinks were watered down. It honestly felt like cutting corners everywhere possible.
En Viva Wyndham Azteca, la habitación olía a humedad y el aire acondicionado apenas funcionaba. Los restaurantes se repetían con la misma comida una y otra vez, y el personal no mostraba interés en resolver problemas.
At Viva Wyndham Dominicus, the check-in was painfully slow and the front desk seemed disorganized. Once inside, the room was small, and the bathroom had visible mildew. I wouldn’t call this “all-inclusive” since we had to argue just to get bottled water delivered.
Me hospedé en Viva Wyndham Maya y lo que más me molestó fue la comida repetitiva y poco fresca. Además, el personal parecía cansado y sin ganas de atender. Para el precio que cobran, esperaba algo mucho más profesional.
The resort looks nice in photos, but in reality the food was bland, the drinks were watered down, and the staff seemed uninterested in helping with anything beyond the bare minimum.
Lo peor fue que en Viva Wyndham todo parecía improvisado: desde el check-in lento, hasta las habitaciones con detalles de limpieza que dejaron mucho que desear.
I booked Viva Wyndham thinking it would be a family-friendly and stress-free vacation, but I came back feeling more tired than when I left. The check-in process alone took almost an hour, with hardly any staff around to answer questions or give updates. By the time we finally got our room, our kids were restless, and we just wanted to settle in, but the room wasn’t fully cleaned. There were towels from the previous guests left in the bathroom, and the floor was sticky.
The food situation didn’t make things better. The buffet had the same dishes on repeat, and by the third day, none of us wanted to eat there anymore. We tried the specialty restaurants, but the reservations were always “full,” and staff seemed annoyed whenever we asked for help. To top it off, the pool was overcrowded every single day, making it impossible to relax. Honestly, this was not worth the money, and I’d warn others to manage expectations before booking here.
Me hospedé en Viva Wyndham con mi esposa e hijos y la experiencia dejó mucho que desear. Desde el principio, la recepción fue un caos: filas largas, poca información y personal que parecía estar abrumado. Cuando al fin nos dieron la habitación, no estaba lista del todo. Encontramos colillas de cigarro en el balcón y el baño no olía limpio. Eso ya nos dio una mala impresión.
En cuanto a la comida, fue decepcionante. Todo sabía igual y el menú del buffet parecía reciclado día tras día. Intentamos reservar en los restaurantes temáticos, pero siempre nos decían que no había espacio. Las instalaciones como la piscina tampoco ayudaron, siempre llenas de gente y sin sillas libres. No lo recomiendo si lo que buscan es descanso y buena atención.
Mi experiencia en Viva Wyndham fue muy decepcionante. El cuarto se veía viejo y mal cuidado, con muebles rayados y un olor a humedad difícil de ignorar. El aire acondicionado apenas funcionaba y las noches eran sofocantes. En cuanto a la comida, el buffet ofrecía lo mismo todos los días, y muchas veces la comida llegaba fría a los platos.
Lo más incómodo fue la insistencia del personal con el tiempo compartido. No importaba si estábamos descansando en la piscina o caminando por el lobby, siempre había alguien tratando de vendernos algo. Esa presión constante arruinó por completo la tranquilidad que buscábamos en este viaje.
I regret booking with Viva Wyndham. The photos online made it seem like a dream, but the reality was very different. The room felt worn out and outdated, with furniture that had seen better days. The air conditioning barely worked, making it hard to sleep at night. The food at the buffet was repetitive, with the same options showing up day after day, and much of it wasn’t even warm by the time you got to it.
Another frustration was the staff pushing timeshares constantly. Every time we tried to relax by the pool or in the lobby, someone would approach us with a sales pitch. It felt invasive and made it difficult to enjoy our vacation. I came here to relax, not to deal with constant sales pressure.