VIVA WYNDHAM MAYA Timeshare COMPLAINTS
Viva Vacation Club, Viva Fortuna Beach, Dominican Republic Resorts: Viva Dominicus Beach ,Viva Dominicus Palace ,Viva Playa Dorada, Viva Samana ,Viva Tangerine. Riviera Maya Resorts, Viva Maya,Viva Azteca, Viva Samana, Viva Heavens, Viva Miches
- Legal Name:
- “Promotora Mexicana del Caribe SA de CV.
- Resort sales locations
- Rivera Mayan, Playa del Carmen, Cancun, Puerto Vallarta , Cabo, Ixtapa, Bahamas
Legal name
Promotora Mexicana del Caribe SA de CV.
Sales locations
Riviera Maya, Playa del Carmen, Cancun, Puerto Vallarta, Cabo, Ixtapa, and the Bahamas
Parent Company: Viva Resorts (founded in 1987) partners with Wyndham Hotels & Resorts for branding and marketing
Viva Resorts by Wyndham operates as a collection of all-inclusive resorts across the Caribbean and Mexico, often marketed under the "Viva Vacation Club" or "Club Viva" membership program. While the resorts themselves offer appealing beachfront locations, a pattern of complaints has emerged from members and guests.
Common Complaints & Issues
A significant number of timeshare owners and guests report similar negative experiences regarding Viva Wyndham and the Viva Vacation Club. These issues often lead owners to seek professional timeshare exit assistance.
High-Pressure Sales Tactics
The sales process is frequently described as aggressive and high-pressure. Travelers report being drawn into lengthy presentations, often marketed as a "special tour" or "free gift," where they feel harassed or misled until they sign a contract. Many members feel they were lied to about the value and flexibility of their purchase.
Misrepresentation of Points & Value
A common scam involves salespeople verbally promising perks and stating that points have more exchange value than they actually do. It is reported that they often sell small point packages, forcing owners to realize they need more points later at a higher cost. The actual value of the points is frequently misrepresented.
Booking & Availability Issues
Members consistently struggle to book the room categories, resorts, or dates they were promised during the sales presentation. This includes encountering blackout dates and limited inventory, which makes the "guaranteed" vacation difficult to access. Customers often describe the experience as a "lack of availability" and poor customer service when attempting to resolve these issues.
Contract & Cancellation Nightmares
While there is a cooling-off period (e.g., 5 business days in Mexico), members frequently report that the cancellation process is extremely difficult. Clients have complained that when they attempt to cancel within the legal period, they are told their deposit is non-refundable, or they face significant hurdles in confirming the cancellation.
Poor Customer Service & Communication
A recurring theme across complaints is the lack of continuity and clarity in service. Guests report that every small request becomes complicated, answers change depending on the staff member on shift, and departments fail to share information. This leads to wasted vacation time resolving administrative issues instead of relaxing.
Wyndham Reservation & Customer Care Contacts
- Wyndham Reservations (U.S. & Canada toll-free): 1-800-996-3426 or 1-800-WYNDHAM
- Outside U.S. or Canada: *1-506-638-4899
- Calling from Europe: 00 877 999 3223
- Wyndham Hotels & Resorts Customer Care (U.S. toll-free): 1-800-466-1589
- Wyndham Vacation Resorts Owner Services (U.S. toll-free): 1-800-251-873
Important Note: Many Viva Vacation Club owners find that contacting these numbers does not resolve their contract issues and may require professional legal or exit assistance.
Contact for Assistance
La estancia fue irregular. A veces el servicio respondía bien y otras parecía desorganizado. Además, muchas interacciones terminaban en intentos de venta, lo cual quita bastante tranquilidad al viaje.
My stay felt uneven from start to finish. Some days things ran smoothly, other days even basic requests took multiple reminders. I didn’t expect perfection, but the lack of consistency made it hard to relax. What stood out most was how often staff conversations turned toward promotions instead of service.
My stay felt uneven from start to finish. Some days things ran smoothly, other days even basic requests took multiple reminders. I didn’t expect perfection, but the lack of consistency made it hard to relax. What stood out most was how often staff conversations turned toward promotions instead of service.
La experiencia fue regular, tirando a cansada. El servicio no era constante y había que insistir mucho para resolver detalles básicos. Además, varias interacciones terminaban en intentos de venta, lo cual rompe bastante el ambiente de descanso.
I didn’t hate my stay, but it never really clicked either. Things that should’ve been simple, towels, room follow-ups, basic questions, always took longer than expected. A few staff members were friendly, others clearly disengaged. What bothered me most was how often casual conversations slid into promotions, making it hard to just enjoy the trip without feeling “managed.”
I expected a simple, relaxed stay, but little issues kept piling up. Requests were acknowledged and then forgotten, and getting clear answers felt oddly difficult. At some point, casual conversations started drifting toward special programs and “owner perks,” which got tiring fast. It wasn’t one big disaster, just a lot of small annoyances that made the stay feel longer than it should’ve been.
Mi experiencia aquí fue más cansada de lo esperado. El servicio era irregular y muchas cosas quedaban a medias. Además, varias charlas “informales” terminaban siendo intentos de promoción. Todo eso fue quitándole encanto al viaje poco a poco.
En Viva Wyndham Azteca la experiencia fue frustrante desde el principio. La habitación tenía mal olor y la limpieza parecía superficial. En muchos momentos nos sintimos ignorados por el personal, que estaba más enfocado en vender su programa de membresía que en atender las necesidades de los huéspedes.
Our stay at Viva Wyndham Dominicus Beach was far from enjoyable. The check-in took ages, and our room wasn’t ready even though we arrived well after the stated time. Once inside, we found broken tiles and a persistent musty odor, and the cleaning service was hit-or-miss. To make matters worse, staff kept approaching us about attending timeshare presentations every time we tried to relax by the pool.
En Viva Wyndham Azteca la experiencia fue frustrante desde el check-in. La habitación olía a humedad, el personal parecía abrumado y la comida no variaba día tras día. Además, cada vez que intentábamos descansar junto a la playa nos abordaban para vender una membresía de tiempo compartido, lo que dañó por completo nuestras vacaciones.