VIVA WYNDHAM MAYA Timeshare COMPLAINTS
Viva Vacation Club, Viva Fortuna Beach, Dominican Republic Resorts: Viva Dominicus Beach ,Viva Dominicus Palace ,Viva Playa Dorada, Viva Samana ,Viva Tangerine. Riviera Maya Resorts, Viva Maya,Viva Azteca, Viva Samana, Viva Heavens, Viva Miches
- Legal Name:
- “Promotora Mexicana del Caribe SA de CV.
- Resort sales locations
- Rivera Mayan, Playa del Carmen, Cancun, Puerto Vallarta , Cabo, Ixtapa, Bahamas
Legal name
Promotora Mexicana del Caribe SA de CV.
Sales locations
Riviera Maya, Playa del Carmen, Cancun, Puerto Vallarta, Cabo, Ixtapa, and the Bahamas
Parent Company: Viva Resorts (founded in 1987) partners with Wyndham Hotels & Resorts for branding and marketing
Viva Resorts by Wyndham operates as a collection of all-inclusive resorts across the Caribbean and Mexico, often marketed under the "Viva Vacation Club" or "Club Viva" membership program. While the resorts themselves offer appealing beachfront locations, a pattern of complaints has emerged from members and guests.
Common Complaints & Issues
A significant number of timeshare owners and guests report similar negative experiences regarding Viva Wyndham and the Viva Vacation Club. These issues often lead owners to seek professional timeshare exit assistance.
High-Pressure Sales Tactics
The sales process is frequently described as aggressive and high-pressure. Travelers report being drawn into lengthy presentations, often marketed as a "special tour" or "free gift," where they feel harassed or misled until they sign a contract. Many members feel they were lied to about the value and flexibility of their purchase.
Misrepresentation of Points & Value
A common scam involves salespeople verbally promising perks and stating that points have more exchange value than they actually do. It is reported that they often sell small point packages, forcing owners to realize they need more points later at a higher cost. The actual value of the points is frequently misrepresented.
Booking & Availability Issues
Members consistently struggle to book the room categories, resorts, or dates they were promised during the sales presentation. This includes encountering blackout dates and limited inventory, which makes the "guaranteed" vacation difficult to access. Customers often describe the experience as a "lack of availability" and poor customer service when attempting to resolve these issues.
Contract & Cancellation Nightmares
While there is a cooling-off period (e.g., 5 business days in Mexico), members frequently report that the cancellation process is extremely difficult. Clients have complained that when they attempt to cancel within the legal period, they are told their deposit is non-refundable, or they face significant hurdles in confirming the cancellation.
Poor Customer Service & Communication
A recurring theme across complaints is the lack of continuity and clarity in service. Guests report that every small request becomes complicated, answers change depending on the staff member on shift, and departments fail to share information. This leads to wasted vacation time resolving administrative issues instead of relaxing.
Wyndham Reservation & Customer Care Contacts
- Wyndham Reservations (U.S. & Canada toll-free): 1-800-996-3426 or 1-800-WYNDHAM
- Outside U.S. or Canada: *1-506-638-4899
- Calling from Europe: 00 877 999 3223
- Wyndham Hotels & Resorts Customer Care (U.S. toll-free): 1-800-466-1589
- Wyndham Vacation Resorts Owner Services (U.S. toll-free): 1-800-251-873
Important Note: Many Viva Vacation Club owners find that contacting these numbers does not resolve their contract issues and may require professional legal or exit assistance.
Contact for Assistance
Viva Wyndham Maya really disappointed us this time. The room felt damp, the pillows smelled strange, and every corner of the resort felt overcrowded. Meal options were bland and repetitive, and trying to get a reservation at any à-la-carte restaurant was like solving a puzzle no one gave us the clues to. Staff seemed too busy juggling sales pitches to offer actual hospitality.
Stayed at Viva Wyndham Maya and felt disappointed from the moment we arrived. Our room reeked slightly of mold, the air-conditioning struggled in the heat, and the buffet felt like a diet of the same boring dishes over and over. On top of that, every time we tried to enjoy the pool or beach, staff approached us to “learn about their vacation club.” Not what I signed up for.
Mi familia y yo pasamos unos días en Viva Wyndham Dominicus y fue una decepción. La habitación estaba descuidada, con muebles viejos, y el servicio de limpieza parecía olvidarse de nosotros. La comida era repetitiva, el aire acondicionado apenas servía, y continuamente nos interrumpían con ofertas de membresía. No lo recomiendo para quienes buscan descanso.
We stayed at Viva Wyndham Maya and felt misled. The resort is crowded, and many of the “amenities” they advertise don’t feel inclusive, the nicer pool area seemed reserved for VIPs, and we were constantly shooed away. In our room, the AC sounded like a helicopter and maintenance barely responded when we asked for help.
En Viva Wyndham Dominicus, la estadía fue decepcionante: las habitaciones tienen un diseño anticuado, la limpieza es deficiente y el personal actúa con desinterés. Además, te abordan demasiadas veces para invitarte a una plática de compra de membresía, lo que arruina la tranquilidad que uno espera en vacaciones.
We stayed at Viva Wyndham Azteca excited for a relaxing week, but the rooms looked tired, and the air conditioning was spotty at best. The buffet felt like a rerun: same bland dishes every day, with limited variety even by the third night. To make things worse, staff kept stopping us to invite us to a “special meeting” — which turned out to be a timeshare sales pitch.
En Viva Wyndham Dominicus, esperaba unas vacaciones tranquilas y resultó todo lo contrario. La habitación tenía humedad y el servicio de limpieza era irregular. Nos abordaban cada rato para invitarnos a una presentación, y a pesar de decir que no, seguían insistiendo. No es la experiencia relajante que prometen.
En Viva Wyndham Dominicus, la habitación tenía goteras y un olor a humedad que nunca desapareció. La comida del buffet estaba servida sin cuidado, y cada que pedíamos hablar con alguien de gerencia nos redirigían a otro departamento. Se supone que es un resort all-inclusive, pero parecíamos huéspedes de tercera categoría.
Our stay at Viva Wyndham Dominicus was honestly disappointing. The staff looked overworked and uninterested, the room smelled musty, and we couldn’t get a straight answer about anything we asked. What really ruined it was the constant pressure to attend a “presentation” that turned out to be a timeshare pitch. I wouldn’t go back even if it were free.
Estuve en Viva Wyndham Azteca y fue una gran decepción. El hotel luce viejo, las comidas repetitivas y el personal parece cansado de escuchar quejas. Además, nos insistieron demasiado con lo del club vacacional. Queríamos relajarnos, no sentirnos en una oficina de ventas.