PUEBLO BONITO Timeshare COMPLAINTS
Pueblo Bonito, Pueblo Bonito Emerald Bay, Pueblo Bonito Sunset Beach, Pueblo Bonito Rose, Pueblo Bonito Pacifica, Pueblo Bonito Blanco, Samba, Pueblo Bonito Montecristo Estates Luxury Villas, Pueblo Bonito Los Cabos Beach Resort, Pueblo Bonito Emerald Estates Luxury Villas, Pueblo Bonito Mazatlán Beach Resort, Pueblo Bonito Vantage, Quivira Los Cabos Residential, Pueblo Bonito Copala, Pueblo Bonito Coronado, Pueblo Bonito Vantage San Miguel de Allende, Pueblo Bonito Vantage Centro Histórico Mazatlán. Pueblo Bonito Novaispania Residences
- Legal Name:
- Operadora de Inmuebles Los Arcos S.A. de C.V.; Terra pacifica S.A. de C.V.
- Resort sales locations
- Cabo, Mazatlan.
- Resort collections
- Concord Servicing Corporation, Phoenix, AZ.
- Rental Companies:
- Suite Getaway, Elite Retreat
- Hotel Representatives:
- Sergio Cayeros, Tele Gutierrez, David Larson, Alfredo Ramirez, Briselda Ahumada, Eugene Miller, Veronica Escamilla, Roberto Guzman, Melanie Glazier, Omar Alvarez.
Legal name
Operadora de Inmuebles Los Arcos S.A. de C.V.; Terra pacifica S.A. de C.V.
Sales locations
Los Cabos, Mazatlan.
Collections
Concord Servicing Corporation, Phoenix, AZ.
Rental companies
Suite Getaway, Elite Retreat
Representatives
Sergio Cayeros, Tele Gutierrez, David Larson, Alfredo Ramirez, Briselda Ahumada, Eugene Miller, Veronica Escamilla, Roberto Guzman, Melanie Glazier, Omar Alvarez.
Pueblo Bonito Fractional Ownership: Resorts, Locations, and Common Complaints
In this section, you will find valuable information about Pueblo Bonito’s fractional ownership business. If you are thinking about buying a timeshare at Pueblo Bonito resorts, or if you have already closed a deal, there is content on important review sites where people share their opinions about their timeshare-buying experiences at various resorts, including Pueblo Bonito membership reviews on those same sites.
Pueblo Bonito Resort Portfolio
Pueblo Bonito is a Mexican hospitality group founded in 1994, with its first resort opening in 1987. Its holding company, Blazki, operates brands such as Pueblo Bonito, Emerald Bay, Sunset Beach, Montecristo, Novaispania, Copala, and Coronado.
Today, Pueblo Bonito operates nine luxury resorts in Los Cabos and Mazatlán, plus two Pueblo Bonito Vantage properties in San Miguel de Allende and Mazatlán’s Centro Histórico.
Los Cabos: Pueblo Bonito Pacifica Golf & Spa Resort, The Towers at Pacifica, Pueblo Bonito Sunset Beach Golf & Spa Resort, Montecristo Estates Luxury Villas, Pueblo Bonito Rosé Resort & Spa, and Pueblo Bonito Los Cabos Beach Resort.
Mazatlán: Pueblo Bonito Emerald Bay Resort & Spa, Pueblo Bonito Emerald Estates Luxury Villas, and Pueblo Bonito Mazatlán Beach Resort.
Pueblo Bonito Vantage: Pueblo Bonito Vantage San Miguel de Allende, a 111-room property in the Distrito Corazón area, and Pueblo Bonito Vantage Centro Histórico Mazatlán, a 24-room retreat inside a restored 19th-century building.
Quivira Los Cabos and Copala
Quivira Los Cabos is an 1,850-acre master-planned residential and resort community in Cabo San Lucas, developed by Pueblo Bonito founder Ernesto Coppel. It contains several residential communities, including Montecristo Estates, Copala Residences, Coronado Residences, Alvar, and Old Lighthouse Club, as well as the Jack Nicklaus-designed Quivira Golf Club.
Copala is a gated, full-ownership community within Quivira. It features colonial hacienda-style condominiums and townhomes, along with access to the Copala Club House and other Quivira amenities. Copala owners also receive discounts at Pueblo Bonito resorts, including reduced rates on dining, spa treatments, and golf.
This distinction matters because Pueblo Bonito operates both full-ownership real estate and fractional/timeshare products. Buyers should understand which type of ownership they are being offered.
Fractional Ownership and Timeshare Details
Montecristo Estates, Emerald Estates, and Novaispania Residences offer fractional ownership options. Novaispania Residences is described as the most luxurious fractional opportunity, featuring a 10-acre residential community with 28 home sites and 1,200 Pueblo Bonito Universal Points each year.
Access to other Pueblo Bonito resorts depends on your ownership level, so owners should refer to their ownership information to confirm eligibility.
Common Complaints and Reviews
Despite the company’s prestigious portfolio, when it comes to Pueblo Bonito fractional ownership (Pueblo Bonito Travel Club), selling it is not as good as the company claims its treatment of guests is, as seen in recent Pueblo Bonito timeshare reviews and common complaints.
Common complaints include:
- A salesperson has the client sign a waiver giving up their five-day right to cancel, claiming it is a special one-day-only offer. This is illegal in Mexico.
- A salesperson promises to sell the client’s old timeshare to offset the cost of the new timeshare. In the end, the client is referred to a resale company that does not sell the old timeshare, and the client is stuck with two timeshares and the maintenance fees for both properties.
- Complaints about Concord Pueblo Bonito and Pueblo Bonito Travel Club.
Reviews also mention Pueblo Bonito Emerald Bay, Pueblo Bonito Pacifica, and Pueblo Bonito Sunset Beach, including problems with membership updates that clients say do not benefit them.
Online Pueblo Bonito Travel Club reviews and the complaints above show that the scam problem is growing. Much of this happens in Mexico, where salespeople exploit foreigners’ and tourists’ limited knowledge of local law while they are on vacation. Similar issues are reported at Pueblo Bonito Sunset Beach, including poor management and unpleasant staff after guests reject timeshare invitations.
If you are considering fractional ownership, work with legitimate companies and stay alert. Check the seller’s background online, and be suspicious of anyone asking for an upfront fee; trustworthy deals are handled like real estate transactions.
This resort sucks, worst thing i could ever done , fall for promotions, turned out to be mostly a vicious lie, still do not understand how it was possible that fell into their trap, these people are a scam, stay away from this resort, such a rats, i dnot recommend this ever!
we spent the hour or so listening to their pitch, we all went to a room where there was other sales people and other marks. It was all high energy, like buy now before the opportunity misses you. But when we told the guy that such a financial commitement was not prudent for newlyweds such as ourselves, the sales guy became very abusive and said "fine, stay home and don't get to travel anywhere". After sharing his disgust for us (for making such a poor decison not to buy on the spot) HE left first.
cuantas veces me dijeron que me ayudarian y nunca lo hicieron, ya estoy cansada, quiero cancelarlo... estoy batallando con 2 tiempos compartidos ahora cuando nisiquiera pretendia seguir pagando uno solo, pero como siempre estos malditos mentirosos me engañaron y me dijeron miles de cosas.. ayudenme
The sales people told us we would own our timeshare forever and it could be given to family members. Turns out it was a 10 year use of the resort on our week. We were also told that the rental of the week would actually make us money and that it would be a good investment. Completely untrue and misleading. I believe the sales team intentionally mislead us in order to get us to sign up for one thing while they gave us something else. Their willingness to take almost anything (other timeshares) should have been a clue to how desperate they are to deal.
No VIP treatment just plain room extra food and airfare. This is not a good deal I am wondering that the money they are asking me to pay $15000 for 15 years I pay to have what kind of benefits? Why do I have to pay up front so much money if I don't have what they promised to me.
se comprometen a TODO y luego no hacen nada, no les crean y no pierdan su tiempo en sus presentaciones, son larguisimas y dicen puras mentiras, nisiquiera por los regalos vale la pena ir, que mal gancho para lavarnos la cabeza.. mucho cuidado con estos mentirosos
We were told that the maintenant fee was 520 USD a year but we found out that the fee will increase yearly up to 20% of the preceding year. We can't pay it anymore, and will appreciate if you could help us, we need to cancel our timeshare as soon as possible, please!
Pueblo Bonito is a rip-off beware we bought ours last year the salesman lie through there teeth. They won't let me out my contract but I
still will not pat don't care. They think it will go on your credit report but they are wrong just stop paying them.
cuando compre mi nuevo tiempo compartido me dijeron que ellos se encargarian de vender el anterior ya que habia una promocion muy buena por uno mucho mejor, entonces que el dinero de la venta del anterior se pagaria este nuevo y no tendria que pagar absolutamente nada.. les crei y ahora estoy perdiendo mi dinero con dos tiempos compartidos y simplemente no puedo dejar de pagar porque amenazan con afectar mi credito
There is no one to talk to and no one with any authority to make amends. In addition, now they are starting to ruin my credit as I refuse to pay the maintenance fee to them. They don't treat it as one debt; they treat it as a new debt each year.