PUEBLO BONITO Timeshare COMPLAINTS
Pueblo Bonito, Pueblo Bonito Emerald Bay, Pueblo Bonito Sunset Beach, Pueblo Bonito Rose, Pueblo Bonito Pacifica, Pueblo Bonito Blanco, Samba, Pueblo Bonito Montecristo Estates Luxury Villas, Pueblo Bonito Los Cabos Beach Resort, Pueblo Bonito Emerald Estates Luxury Villas, Pueblo Bonito Mazatlán Beach Resort, Pueblo Bonito Vantage, Quivira Los Cabos Residential, Pueblo Bonito Copala, Pueblo Bonito Coronado, Pueblo Bonito Vantage San Miguel de Allende, Pueblo Bonito Vantage Centro Histórico Mazatlán. Pueblo Bonito Novaispania Residences
- Legal Name:
- Operadora de Inmuebles Los Arcos S.A. de C.V.; Terra pacifica S.A. de C.V.
- Resort sales locations
- Cabo, Mazatlan.
- Resort collections
- Concord Servicing Corporation, Phoenix, AZ.
- Rental Companies:
- Suite Getaway, Elite Retreat
- Hotel Representatives:
- Sergio Cayeros, Tele Gutierrez, David Larson, Alfredo Ramirez, Briselda Ahumada, Eugene Miller, Veronica Escamilla, Roberto Guzman, Melanie Glazier, Omar Alvarez.
Legal name
Operadora de Inmuebles Los Arcos S.A. de C.V.; Terra pacifica S.A. de C.V.
Sales locations
Los Cabos, Mazatlan.
Collections
Concord Servicing Corporation, Phoenix, AZ.
Rental companies
Suite Getaway, Elite Retreat
Representatives
Sergio Cayeros, Tele Gutierrez, David Larson, Alfredo Ramirez, Briselda Ahumada, Eugene Miller, Veronica Escamilla, Roberto Guzman, Melanie Glazier, Omar Alvarez.
Pueblo Bonito Fractional Ownership: Resorts, Locations, and Common Complaints
In this section, you will find valuable information about Pueblo Bonito’s fractional ownership business. If you are thinking about buying a timeshare at Pueblo Bonito resorts, or if you have already closed a deal, there is content on important review sites where people share their opinions about their timeshare-buying experiences at various resorts, including Pueblo Bonito membership reviews on those same sites.
Pueblo Bonito Resort Portfolio
Pueblo Bonito is a Mexican hospitality group founded in 1994, with its first resort opening in 1987. Its holding company, Blazki, operates brands such as Pueblo Bonito, Emerald Bay, Sunset Beach, Montecristo, Novaispania, Copala, and Coronado.
Today, Pueblo Bonito operates nine luxury resorts in Los Cabos and Mazatlán, plus two Pueblo Bonito Vantage properties in San Miguel de Allende and Mazatlán’s Centro Histórico.
Los Cabos: Pueblo Bonito Pacifica Golf & Spa Resort, The Towers at Pacifica, Pueblo Bonito Sunset Beach Golf & Spa Resort, Montecristo Estates Luxury Villas, Pueblo Bonito Rosé Resort & Spa, and Pueblo Bonito Los Cabos Beach Resort.
Mazatlán: Pueblo Bonito Emerald Bay Resort & Spa, Pueblo Bonito Emerald Estates Luxury Villas, and Pueblo Bonito Mazatlán Beach Resort.
Pueblo Bonito Vantage: Pueblo Bonito Vantage San Miguel de Allende, a 111-room property in the Distrito Corazón area, and Pueblo Bonito Vantage Centro Histórico Mazatlán, a 24-room retreat inside a restored 19th-century building.
Quivira Los Cabos and Copala
Quivira Los Cabos is an 1,850-acre master-planned residential and resort community in Cabo San Lucas, developed by Pueblo Bonito founder Ernesto Coppel. It contains several residential communities, including Montecristo Estates, Copala Residences, Coronado Residences, Alvar, and Old Lighthouse Club, as well as the Jack Nicklaus-designed Quivira Golf Club.
Copala is a gated, full-ownership community within Quivira. It features colonial hacienda-style condominiums and townhomes, along with access to the Copala Club House and other Quivira amenities. Copala owners also receive discounts at Pueblo Bonito resorts, including reduced rates on dining, spa treatments, and golf.
This distinction matters because Pueblo Bonito operates both full-ownership real estate and fractional/timeshare products. Buyers should understand which type of ownership they are being offered.
Fractional Ownership and Timeshare Details
Montecristo Estates, Emerald Estates, and Novaispania Residences offer fractional ownership options. Novaispania Residences is described as the most luxurious fractional opportunity, featuring a 10-acre residential community with 28 home sites and 1,200 Pueblo Bonito Universal Points each year.
Access to other Pueblo Bonito resorts depends on your ownership level, so owners should refer to their ownership information to confirm eligibility.
Common Complaints and Reviews
Despite the company’s prestigious portfolio, when it comes to Pueblo Bonito fractional ownership (Pueblo Bonito Travel Club), selling it is not as good as the company claims its treatment of guests is, as seen in recent Pueblo Bonito timeshare reviews and common complaints.
Common complaints include:
- A salesperson has the client sign a waiver giving up their five-day right to cancel, claiming it is a special one-day-only offer. This is illegal in Mexico.
- A salesperson promises to sell the client’s old timeshare to offset the cost of the new timeshare. In the end, the client is referred to a resale company that does not sell the old timeshare, and the client is stuck with two timeshares and the maintenance fees for both properties.
- Complaints about Concord Pueblo Bonito and Pueblo Bonito Travel Club.
Reviews also mention Pueblo Bonito Emerald Bay, Pueblo Bonito Pacifica, and Pueblo Bonito Sunset Beach, including problems with membership updates that clients say do not benefit them.
Online Pueblo Bonito Travel Club reviews and the complaints above show that the scam problem is growing. Much of this happens in Mexico, where salespeople exploit foreigners’ and tourists’ limited knowledge of local law while they are on vacation. Similar issues are reported at Pueblo Bonito Sunset Beach, including poor management and unpleasant staff after guests reject timeshare invitations.
If you are considering fractional ownership, work with legitimate companies and stay alert. Check the seller’s background online, and be suspicious of anyone asking for an upfront fee; trustworthy deals are handled like real estate transactions.
My husband and I have purchase a villa at Pueblo Bonito Emerald Bay because of false promises and fradulent information. We would like to have to stop paying maintenance for a property that we cannot use.
Have you found a solution for this? I am really upset over a similar situation at Emerald Bay villas....
We purchased fractional home at Pueblo Bonito Sunset Beach - Montecristo Estates. We were told the maintenance fee was $1500 a year. The bill came yesterday, $4750 a year! Plus a 3% increase per year. Purchased April, 2011. Paid like $20,000 down and 4 $800 payments thus far.
Yes, we had a similar situation at the Villas in Emerald Bay. Have been vacationing there over 10 years, family memories now ruined its awful.
Hi Ronda-I've been an owner at sunset for years and two years ago we upgraded to Montecristo. They told us the maintenance fees were about 2000 per week (we have a two week block) and so ours was about $4500 this year, our first year in. Our salesperson gave us the wrong first day of ownership, so we are in cabo a day early and the only help they would give us is charging us a special rate of $270 for a hotel room but charged twice! Wouldn't be so disconcerting except the grocery store is still not open, and this would be an easy fix and of course, the stupid golf course is still not happening. When we visited last year we voiced our concern and asked to hand the villa back or to sell and they became very upset with us! Great customer service- not what is used to be...
When we bought at Sunset Beach we were told there would be three golf courses built on site. Since 2003 we have seen them build more units on the hill above the lobby, they have built Pacifica and then they built Monte Cristo. Still NO GOLF COURSES. I ask them every year and still get the run around.
KAY, I have known that the Golf Course is open now. I hope you can enjoy it!
RONDA, If you have those problems, please, contact [name] and tell them your concern, believe me, the Resorts don´t like this is published, because their sales will be extremely reduced, tell them you only accept to get your money back or to get the first deal you have. I wish you the best!
Hola, mi problema es con Pueblo Bonito emerald bay, mande un correo electronico para cancelar previa llamada de tel en el 5o dia habil, y por sugerencia de quien me atendio, me dijeron que era suficiente, ahora resulta que no, se ira a juridico.Me ha llegado la primera requisicion de pago que puedo hacer?
On December 12,2009 my family and I were fooled by Omar the representative at Pueblo Bonito. Omar told us if we go and buy their timeshare he will sell ours ( that we already had) and mail us a check within 60 days for the difference in price. We were told that we had a fee of $4745 to pay and which we did. We have EVERY SINGLE paper, letter, contract, etc stating that PB is going to sell our current timeshare. After the 60 days that passed we never received a check. We called Omar and he informed us that its going to be 90 days now, and nows its been almost 3 years. We have been ignored, hung up on, given every excuse on how Omar never promised us anything, even though we have ALL the documentation that he did. We got send over to collections because were not paying them any money for the maint. fees. We then were told that if we send them another $400 they will send our current timeshare documents over to have it sold. It's been almost 3 years of waiting for that! WE DONT DESERVE THIS!! we just want our money back!