PUEBLO BONITO Timeshare COMPLAINTS
Pueblo Bonito, Pueblo Bonito Emerald Bay, Pueblo Bonito Sunset Beach, Pueblo Bonito Rose, Pueblo Bonito Pacifica, Pueblo Bonito Blanco, Samba, Pueblo Bonito Montecristo Estates Luxury Villas, Pueblo Bonito Los Cabos Beach Resort, Pueblo Bonito Emerald Estates Luxury Villas, Pueblo Bonito Mazatlán Beach Resort, Pueblo Bonito Vantage, Quivira Los Cabos Residential, Pueblo Bonito Copala, Pueblo Bonito Coronado, Pueblo Bonito Vantage San Miguel de Allende, Pueblo Bonito Vantage Centro Histórico Mazatlán. Pueblo Bonito Novaispania Residences
- Legal Name:
- Operadora de Inmuebles Los Arcos S.A. de C.V.; Terra pacifica S.A. de C.V.
- Resort sales locations
- Cabo, Mazatlan.
- Resort collections
- Concord Servicing Corporation, Phoenix, AZ.
- Rental Companies:
- Suite Getaway, Elite Retreat
- Hotel Representatives:
- Sergio Cayeros, Tele Gutierrez, David Larson, Alfredo Ramirez, Briselda Ahumada, Eugene Miller, Veronica Escamilla, Roberto Guzman, Melanie Glazier, Omar Alvarez.
Legal name
Operadora de Inmuebles Los Arcos S.A. de C.V.; Terra pacifica S.A. de C.V.
Sales locations
Los Cabos, Mazatlan.
Collections
Concord Servicing Corporation, Phoenix, AZ.
Rental companies
Suite Getaway, Elite Retreat
Representatives
Sergio Cayeros, Tele Gutierrez, David Larson, Alfredo Ramirez, Briselda Ahumada, Eugene Miller, Veronica Escamilla, Roberto Guzman, Melanie Glazier, Omar Alvarez.
Pueblo Bonito Fractional Ownership: Resorts, Locations, and Common Complaints
In this section, you will find valuable information about Pueblo Bonito’s fractional ownership business. If you are thinking about buying a timeshare at Pueblo Bonito resorts, or if you have already closed a deal, there is content on important review sites where people share their opinions about their timeshare-buying experiences at various resorts, including Pueblo Bonito membership reviews on those same sites.
Pueblo Bonito Resort Portfolio
Pueblo Bonito is a Mexican hospitality group founded in 1994, with its first resort opening in 1987. Its holding company, Blazki, operates brands such as Pueblo Bonito, Emerald Bay, Sunset Beach, Montecristo, Novaispania, Copala, and Coronado.
Today, Pueblo Bonito operates nine luxury resorts in Los Cabos and Mazatlán, plus two Pueblo Bonito Vantage properties in San Miguel de Allende and Mazatlán’s Centro Histórico.
Los Cabos: Pueblo Bonito Pacifica Golf & Spa Resort, The Towers at Pacifica, Pueblo Bonito Sunset Beach Golf & Spa Resort, Montecristo Estates Luxury Villas, Pueblo Bonito Rosé Resort & Spa, and Pueblo Bonito Los Cabos Beach Resort.
Mazatlán: Pueblo Bonito Emerald Bay Resort & Spa, Pueblo Bonito Emerald Estates Luxury Villas, and Pueblo Bonito Mazatlán Beach Resort.
Pueblo Bonito Vantage: Pueblo Bonito Vantage San Miguel de Allende, a 111-room property in the Distrito Corazón area, and Pueblo Bonito Vantage Centro Histórico Mazatlán, a 24-room retreat inside a restored 19th-century building.
Quivira Los Cabos and Copala
Quivira Los Cabos is an 1,850-acre master-planned residential and resort community in Cabo San Lucas, developed by Pueblo Bonito founder Ernesto Coppel. It contains several residential communities, including Montecristo Estates, Copala Residences, Coronado Residences, Alvar, and Old Lighthouse Club, as well as the Jack Nicklaus-designed Quivira Golf Club.
Copala is a gated, full-ownership community within Quivira. It features colonial hacienda-style condominiums and townhomes, along with access to the Copala Club House and other Quivira amenities. Copala owners also receive discounts at Pueblo Bonito resorts, including reduced rates on dining, spa treatments, and golf.
This distinction matters because Pueblo Bonito operates both full-ownership real estate and fractional/timeshare products. Buyers should understand which type of ownership they are being offered.
Fractional Ownership and Timeshare Details
Montecristo Estates, Emerald Estates, and Novaispania Residences offer fractional ownership options. Novaispania Residences is described as the most luxurious fractional opportunity, featuring a 10-acre residential community with 28 home sites and 1,200 Pueblo Bonito Universal Points each year.
Access to other Pueblo Bonito resorts depends on your ownership level, so owners should refer to their ownership information to confirm eligibility.
Common Complaints and Reviews
Despite the company’s prestigious portfolio, when it comes to Pueblo Bonito fractional ownership (Pueblo Bonito Travel Club), selling it is not as good as the company claims its treatment of guests is, as seen in recent Pueblo Bonito timeshare reviews and common complaints.
Common complaints include:
- A salesperson has the client sign a waiver giving up their five-day right to cancel, claiming it is a special one-day-only offer. This is illegal in Mexico.
- A salesperson promises to sell the client’s old timeshare to offset the cost of the new timeshare. In the end, the client is referred to a resale company that does not sell the old timeshare, and the client is stuck with two timeshares and the maintenance fees for both properties.
- Complaints about Concord Pueblo Bonito and Pueblo Bonito Travel Club.
Reviews also mention Pueblo Bonito Emerald Bay, Pueblo Bonito Pacifica, and Pueblo Bonito Sunset Beach, including problems with membership updates that clients say do not benefit them.
Online Pueblo Bonito Travel Club reviews and the complaints above show that the scam problem is growing. Much of this happens in Mexico, where salespeople exploit foreigners’ and tourists’ limited knowledge of local law while they are on vacation. Similar issues are reported at Pueblo Bonito Sunset Beach, including poor management and unpleasant staff after guests reject timeshare invitations.
If you are considering fractional ownership, work with legitimate companies and stay alert. Check the seller’s background online, and be suspicious of anyone asking for an upfront fee; trustworthy deals are handled like real estate transactions.
Necesito ayuda para suspender pagos, cancelar contrato, no pagar anualidad, ya no pude pagarlo, no me quieren cancelar ni devolver el dineor que ya pague en Pueblo Bonito, durante la presentacion me planetearon de difernte manera las cosas y ahora que esty investigand o y tengo que hacer los pagos me doy cuenta del problema tan grave en el que me meti.
I fell for the scam where the sales agent persuaded me to sign purchase payments and make a deposit, saying he would tear up the papers and refund the deposit if I rescinded within the rescision period. I did rescind, but he never tore up the papers, and never refunded my deposit.
Necesitamos ayuda urgente!, hemos pagado la totalidad de nuestro tiempo compartido el cúal compramos en Junio 2011, para iniciar uso en Enero 2012, tratamos de usar el servicio, pero la respuesta es no hay disponibilidad!, en ningun hotel en ningún pais! en cualquier fecha que pedimos...es inaudito.
tengo un contrato con pueblo bonito, me dijeron mentiras. ahora quiero cancelar el contrato, llevo pagando 2 años, en dolares. ya estoy fastidiado, pero nose que hacer para cancelar este contrato,
we have pueblo bonito blanco in cabo that would like to sell, can never use it, they say we need to give a year in advance reservation. please let me know if there is a way to sell, or just get rid of this time share?
... ciertamente se leen historias muy tristes en este sitio, es lamentable que tanta gente se sienda defraudada, creo que si se puede hacer y mucho, pues por muy malo que haya sido el contrato real a la hora de leerlo, algo deben estar dando a cambio por el dinero recibido, lo primero es asegurarse de los documentos legales y someterlos al escrutinio de una persona calificada y que sea de verdadera confianza para valorar todos los puntos a favor como lo en contra, ya despues de saber la situacion legal del contrato, exigir lo que a derecho corresponda, en caso de que la contraparte no responda, emprender una demanda formal y legal hasta sus ultimas consecuencias para recuperar algo de lo perdido... pero eso demanda verdadero interes para dar seguimiento a semejante reclamo, buena suerte a todos.
HELLO
WE ARE OWNERS ARE PUEBLO BONITO SUNSET BEACH - CABO WE NEED HELP!
WE CANNOT MAKE A RESERVATION AS THEY ARE ALWAYS BOOKED. WE HAVE 2 WEEKS A YEAR, BUT THEY ARE ALWAYS BOOKED SO WE CAN'T USE IT.
You are scammed! I just tried to make a reservation and was told they were full. Then I looked on the PB Sunset Website and I could book two weeks as a hotel guest for $4,000! They want new guests to lie to and scam further.
We were told this timeshare would be a tax write off, that we would have one permanent week and additional weeks for free (wrong you can rent and paym, just like at a hotel), taht we could rent our weeks, etcetc. They even changes the lcoation of where we were supposed to stay on our paperwork.
We made a 2196 deposit and ahve been paying payments on the total $9546 since April.
I have a Pueblo Bonito sunset timeshare, for the past 2 years and I need to cancel it, I got a presidential suite, the sales person told me I could get the same capacity of people if I was going somewhere else, She was hard on the RCI and the extra time that I could get, now the resorts available on the initial book of RCI are getting smaller every year and principal cities in other countries are not available and is not where to go.