PUEBLO BONITO Timeshare COMPLAINTS
Pueblo Bonito, Pueblo Bonito Emerald Bay, Pueblo Bonito Sunset Beach, Pueblo Bonito Rose, Pueblo Bonito Pacifica, Pueblo Bonito Blanco, Samba, Pueblo Bonito Montecristo Estates Luxury Villas, Pueblo Bonito Los Cabos Beach Resort, Pueblo Bonito Emerald Estates Luxury Villas, Pueblo Bonito Mazatlán Beach Resort, Pueblo Bonito Vantage, Quivira Los Cabos Residential, Pueblo Bonito Copala, Pueblo Bonito Coronado, Pueblo Bonito Vantage San Miguel de Allende, Pueblo Bonito Vantage Centro Histórico Mazatlán. Pueblo Bonito Novaispania Residences
- Legal Name:
- Operadora de Inmuebles Los Arcos S.A. de C.V.; Terra pacifica S.A. de C.V.
- Resort sales locations
- Cabo, Mazatlan.
- Resort collections
- Concord Servicing Corporation, Phoenix, AZ.
- Rental Companies:
- Suite Getaway, Elite Retreat
- Hotel Representatives:
- Sergio Cayeros, Tele Gutierrez, David Larson, Alfredo Ramirez, Briselda Ahumada, Eugene Miller, Veronica Escamilla, Roberto Guzman, Melanie Glazier, Omar Alvarez.
Legal name
Operadora de Inmuebles Los Arcos S.A. de C.V.; Terra pacifica S.A. de C.V.
Sales locations
Los Cabos, Mazatlan.
Collections
Concord Servicing Corporation, Phoenix, AZ.
Rental companies
Suite Getaway, Elite Retreat
Representatives
Sergio Cayeros, Tele Gutierrez, David Larson, Alfredo Ramirez, Briselda Ahumada, Eugene Miller, Veronica Escamilla, Roberto Guzman, Melanie Glazier, Omar Alvarez.
Pueblo Bonito Fractional Ownership: Resorts, Locations, and Common Complaints
In this section, you will find valuable information about Pueblo Bonito’s fractional ownership business. If you are thinking about buying a timeshare at Pueblo Bonito resorts, or if you have already closed a deal, there is content on important review sites where people share their opinions about their timeshare-buying experiences at various resorts, including Pueblo Bonito membership reviews on those same sites.
Pueblo Bonito Resort Portfolio
Pueblo Bonito is a Mexican hospitality group founded in 1994, with its first resort opening in 1987. Its holding company, Blazki, operates brands such as Pueblo Bonito, Emerald Bay, Sunset Beach, Montecristo, Novaispania, Copala, and Coronado.
Today, Pueblo Bonito operates nine luxury resorts in Los Cabos and Mazatlán, plus two Pueblo Bonito Vantage properties in San Miguel de Allende and Mazatlán’s Centro Histórico.
Los Cabos: Pueblo Bonito Pacifica Golf & Spa Resort, The Towers at Pacifica, Pueblo Bonito Sunset Beach Golf & Spa Resort, Montecristo Estates Luxury Villas, Pueblo Bonito Rosé Resort & Spa, and Pueblo Bonito Los Cabos Beach Resort.
Mazatlán: Pueblo Bonito Emerald Bay Resort & Spa, Pueblo Bonito Emerald Estates Luxury Villas, and Pueblo Bonito Mazatlán Beach Resort.
Pueblo Bonito Vantage: Pueblo Bonito Vantage San Miguel de Allende, a 111-room property in the Distrito Corazón area, and Pueblo Bonito Vantage Centro Histórico Mazatlán, a 24-room retreat inside a restored 19th-century building.
Quivira Los Cabos and Copala
Quivira Los Cabos is an 1,850-acre master-planned residential and resort community in Cabo San Lucas, developed by Pueblo Bonito founder Ernesto Coppel. It contains several residential communities, including Montecristo Estates, Copala Residences, Coronado Residences, Alvar, and Old Lighthouse Club, as well as the Jack Nicklaus-designed Quivira Golf Club.
Copala is a gated, full-ownership community within Quivira. It features colonial hacienda-style condominiums and townhomes, along with access to the Copala Club House and other Quivira amenities. Copala owners also receive discounts at Pueblo Bonito resorts, including reduced rates on dining, spa treatments, and golf.
This distinction matters because Pueblo Bonito operates both full-ownership real estate and fractional/timeshare products. Buyers should understand which type of ownership they are being offered.
Fractional Ownership and Timeshare Details
Montecristo Estates, Emerald Estates, and Novaispania Residences offer fractional ownership options. Novaispania Residences is described as the most luxurious fractional opportunity, featuring a 10-acre residential community with 28 home sites and 1,200 Pueblo Bonito Universal Points each year.
Access to other Pueblo Bonito resorts depends on your ownership level, so owners should refer to their ownership information to confirm eligibility.
Common Complaints and Reviews
Despite the company’s prestigious portfolio, when it comes to Pueblo Bonito fractional ownership (Pueblo Bonito Travel Club), selling it is not as good as the company claims its treatment of guests is, as seen in recent Pueblo Bonito timeshare reviews and common complaints.
Common complaints include:
- A salesperson has the client sign a waiver giving up their five-day right to cancel, claiming it is a special one-day-only offer. This is illegal in Mexico.
- A salesperson promises to sell the client’s old timeshare to offset the cost of the new timeshare. In the end, the client is referred to a resale company that does not sell the old timeshare, and the client is stuck with two timeshares and the maintenance fees for both properties.
- Complaints about Concord Pueblo Bonito and Pueblo Bonito Travel Club.
Reviews also mention Pueblo Bonito Emerald Bay, Pueblo Bonito Pacifica, and Pueblo Bonito Sunset Beach, including problems with membership updates that clients say do not benefit them.
Online Pueblo Bonito Travel Club reviews and the complaints above show that the scam problem is growing. Much of this happens in Mexico, where salespeople exploit foreigners’ and tourists’ limited knowledge of local law while they are on vacation. Similar issues are reported at Pueblo Bonito Sunset Beach, including poor management and unpleasant staff after guests reject timeshare invitations.
If you are considering fractional ownership, work with legitimate companies and stay alert. Check the seller’s background online, and be suspicious of anyone asking for an upfront fee; trustworthy deals are handled like real estate transactions.
We purchased a fractional home at Monte Cristo Estates in Cabo San Lucas, MX. When we used it for the first time, within weeks of its completion, we discovered that they had significantly changed the layout of the resort putting our home next to business office. We asked for our money back in accordance with the terms of the contract and have gotten no results. They have violated the the contract and should return our money. They claim they have not breach the contract and denied any request made. Ernesto Coppel and their family are making themselves rich by stealing money from honest, hard working Americans.
My husband and I signed a timeshare contract on May 20. Same experience as the rest of you. We were so foolish no one needs to tell us that. But I will not stop until I receive the full reimbursement of my earnest money deposit.
My husband and I purchased a timeshare. We were told that we would receive 2 bonus weeks every other year at Pueblo Bonito , We were also guaranteed to be a part of their rental program and could rent out our timeshare every other year rather than use it and we would certainly make a profit.
Now we are being told by Pueblo Bonito Premier that no such bonus weeks exist for those prices. We only purchased the timeshare for the promised bonus weeks and rental program.
Pueblo bonito sold us a timeshare on agreement that they would purchase my existing timeshare. They made guarantees that our timeshare would be purchased within 90 days from day we signed. It has been 4 months since we signed and we haven´t received nothing yet.
We purchased a timeshare in Pueblo Bonito, when we got back and read the contract we found that all “the good deals” that we did, about renting our weeks and selling our timeshare, they weren´t in the contract.
At that time my wife wasn´t feeling sure about buying a timeshare , now we feel very sad and disappointed, we can´t believe the way in which these people act , making bad to the others, all just to get money from the people.
I went to a Pueblo Bonito timeshare presentation , I told to the salesman that I already have a membership at Velas Vallarta and I have almost a year trying to sell it, the salesman told me that he knew a good company that can help me to sell my current timeshare.
I signed 2 contracts, one for pueblo bonito membership and the other one for the selling of my current timeshare. I have been calling to Pueblo Bonito and they don´t have news about the selling of my first timeshare property since I bought Pueblo Bonito´s membership 7 months ago.
We were scammed by pueblo bonito and the manager told us that they will reimburse our money, that was 4 months ago and we have not received nothing yet, what should we do now?
We have been waiting for our money since we bought our membership at pueblo bonito 5 years ago, they promised us $1700 per week and we bought 5 weeks, we paid a fee for a rental company and we have been paying our maintenance fees on time. We have called the resort to ask about our $8500 per year and the only thing that they said it´s that they are not responsible for the rent of our weeks, that we have to contact our rental company. They are washing their hands and so far we are the ones getting scam.
We purchased a membership at pueblo bonito but we were mislead to believe something different, my husband and I decided not to pay the next maintenance, because we don’t want this membership anymore. Is there a way that the resort can affect us if we stop paying the maintenances fees?
My parents went to Mexico for vacations, and they came back home very worried because they bought a timeshare at pueblo bonito. They thought that it was a good purchase because they were having economic problems and the seller told them that a timeshare is a good investment and they can make easy money renting their weeks, now they asked me for help because they found several negative comentarios on internet and they are afraid that the comentarios were true.