PUEBLO BONITO Timeshare COMPLAINTS
Pueblo Bonito, Pueblo Bonito Emerald Bay, Pueblo Bonito Sunset Beach, Pueblo Bonito Rose, Pueblo Bonito Pacifica, Pueblo Bonito Blanco, Samba, Pueblo Bonito Montecristo Estates Luxury Villas, Pueblo Bonito Los Cabos Beach Resort, Pueblo Bonito Emerald Estates Luxury Villas, Pueblo Bonito Mazatlán Beach Resort, Pueblo Bonito Vantage, Quivira Los Cabos Residential, Pueblo Bonito Copala, Pueblo Bonito Coronado, Pueblo Bonito Vantage San Miguel de Allende, Pueblo Bonito Vantage Centro Histórico Mazatlán. Pueblo Bonito Novaispania Residences
- Legal Name:
- Operadora de Inmuebles Los Arcos S.A. de C.V.; Terra pacifica S.A. de C.V.
- Resort sales locations
- Cabo, Mazatlan.
- Resort collections
- Concord Servicing Corporation, Phoenix, AZ.
- Rental Companies:
- Suite Getaway, Elite Retreat
- Hotel Representatives:
- Sergio Cayeros, Tele Gutierrez, David Larson, Alfredo Ramirez, Briselda Ahumada, Eugene Miller, Veronica Escamilla, Roberto Guzman, Melanie Glazier, Omar Alvarez.
Legal name
Operadora de Inmuebles Los Arcos S.A. de C.V.; Terra pacifica S.A. de C.V.
Sales locations
Los Cabos, Mazatlan.
Collections
Concord Servicing Corporation, Phoenix, AZ.
Rental companies
Suite Getaway, Elite Retreat
Representatives
Sergio Cayeros, Tele Gutierrez, David Larson, Alfredo Ramirez, Briselda Ahumada, Eugene Miller, Veronica Escamilla, Roberto Guzman, Melanie Glazier, Omar Alvarez.
Pueblo Bonito Fractional Ownership: Resorts, Locations, and Common Complaints
In this section, you will find valuable information about Pueblo Bonito’s fractional ownership business. If you are thinking about buying a timeshare at Pueblo Bonito resorts, or if you have already closed a deal, there is content on important review sites where people share their opinions about their timeshare-buying experiences at various resorts, including Pueblo Bonito membership reviews on those same sites.
Pueblo Bonito Resort Portfolio
Pueblo Bonito is a Mexican hospitality group founded in 1994, with its first resort opening in 1987. Its holding company, Blazki, operates brands such as Pueblo Bonito, Emerald Bay, Sunset Beach, Montecristo, Novaispania, Copala, and Coronado.
Today, Pueblo Bonito operates nine luxury resorts in Los Cabos and Mazatlán, plus two Pueblo Bonito Vantage properties in San Miguel de Allende and Mazatlán’s Centro Histórico.
Los Cabos: Pueblo Bonito Pacifica Golf & Spa Resort, The Towers at Pacifica, Pueblo Bonito Sunset Beach Golf & Spa Resort, Montecristo Estates Luxury Villas, Pueblo Bonito Rosé Resort & Spa, and Pueblo Bonito Los Cabos Beach Resort.
Mazatlán: Pueblo Bonito Emerald Bay Resort & Spa, Pueblo Bonito Emerald Estates Luxury Villas, and Pueblo Bonito Mazatlán Beach Resort.
Pueblo Bonito Vantage: Pueblo Bonito Vantage San Miguel de Allende, a 111-room property in the Distrito Corazón area, and Pueblo Bonito Vantage Centro Histórico Mazatlán, a 24-room retreat inside a restored 19th-century building.
Quivira Los Cabos and Copala
Quivira Los Cabos is an 1,850-acre master-planned residential and resort community in Cabo San Lucas, developed by Pueblo Bonito founder Ernesto Coppel. It contains several residential communities, including Montecristo Estates, Copala Residences, Coronado Residences, Alvar, and Old Lighthouse Club, as well as the Jack Nicklaus-designed Quivira Golf Club.
Copala is a gated, full-ownership community within Quivira. It features colonial hacienda-style condominiums and townhomes, along with access to the Copala Club House and other Quivira amenities. Copala owners also receive discounts at Pueblo Bonito resorts, including reduced rates on dining, spa treatments, and golf.
This distinction matters because Pueblo Bonito operates both full-ownership real estate and fractional/timeshare products. Buyers should understand which type of ownership they are being offered.
Fractional Ownership and Timeshare Details
Montecristo Estates, Emerald Estates, and Novaispania Residences offer fractional ownership options. Novaispania Residences is described as the most luxurious fractional opportunity, featuring a 10-acre residential community with 28 home sites and 1,200 Pueblo Bonito Universal Points each year.
Access to other Pueblo Bonito resorts depends on your ownership level, so owners should refer to their ownership information to confirm eligibility.
Common Complaints and Reviews
Despite the company’s prestigious portfolio, when it comes to Pueblo Bonito fractional ownership (Pueblo Bonito Travel Club), selling it is not as good as the company claims its treatment of guests is, as seen in recent Pueblo Bonito timeshare reviews and common complaints.
Common complaints include:
- A salesperson has the client sign a waiver giving up their five-day right to cancel, claiming it is a special one-day-only offer. This is illegal in Mexico.
- A salesperson promises to sell the client’s old timeshare to offset the cost of the new timeshare. In the end, the client is referred to a resale company that does not sell the old timeshare, and the client is stuck with two timeshares and the maintenance fees for both properties.
- Complaints about Concord Pueblo Bonito and Pueblo Bonito Travel Club.
Reviews also mention Pueblo Bonito Emerald Bay, Pueblo Bonito Pacifica, and Pueblo Bonito Sunset Beach, including problems with membership updates that clients say do not benefit them.
Online Pueblo Bonito Travel Club reviews and the complaints above show that the scam problem is growing. Much of this happens in Mexico, where salespeople exploit foreigners’ and tourists’ limited knowledge of local law while they are on vacation. Similar issues are reported at Pueblo Bonito Sunset Beach, including poor management and unpleasant staff after guests reject timeshare invitations.
If you are considering fractional ownership, work with legitimate companies and stay alert. Check the seller’s background online, and be suspicious of anyone asking for an upfront fee; trustworthy deals are handled like real estate transactions.
your not ripping us off. i believed jim kerns and he took our last bit of vacation money said that he would sell our existing timeshare and either way we would not loose our money . well its been a long time over a year . we just put our very last call to them asking for our money back or for them to give us what they promised. if not so help me god we are taking the next flight out to kick ass......... man up do what you promised. if not you are going to regret the day that you lied to us.
We have a timeshare contract with pueblo bonito. We didn´t want it, they took advantage of us, they gave us a lot of tequila and we got drunk, also they told us several lies, they told us that we could sell it back if we are not satisfied with the membership. We have contacted pueblo bonito but they said that they don’t want it either and that we have a contract with them and we have to honored .
Our seller form pueblo bonito told us that he would rent our weeks and 1 weeks later when we called him he told us that we have to pay a fee for this happen , we do not want to pay more money and we need to rent the weeks to can afford the membership . Please help us, we need an advise.
How we can out of our timeshare , if we don’t have a proof, our salesman told us a lot of promises but all of them were verbal, we believed him and now we are paying the price.
My husband and I purchased a membership at pueblo bonito and we come back to the resort the next day because we read on internet that we have 5 days to cancel our membership, we asked for our sales person but the lady on the front desk told us that he wasn´t there so we told she that we would back later, so we back later and she told us the same story in that moment we noticed that she was liying us and he was hidinf from us. When we got back home we until on our 5 days we sent a complaint later to profeco and we emailed them to but we haven´t received news yet, we are worries because we want to know if we did the correct process to cancel our membership.
We purchased a membership for $56,000, we paid in full and we got back to the resort because we had some problems and we wanted to cancel the membership , the manager suggested us that we should upgrade our membership he told us several lies of course we believed him and we paid more money .
We still waiting for our check for our villa del palmar timeshare that the salesman from pueblo bonito told us we were going to get, he told us that he would sell our timeshare in 120 days, and with that money we could pay our current timeshare with pueblo bonito, at this moment are more than 120 days and we haven´t received even a call from him, somebody know what we have to do in this situation?
When we bought a membership at pueblo bonito the sales person took a property that we owned as a part of our payment and we made a payment for $8,000 , 6 months later the seller called us and said if we wanted the old property we need to pay him $7,500 we told him that we don´t wanted that property anymore and that we accorded that he would sell our old property and we only have to pay the rest of the bill, but now he told us that we have to pay $7,500 more for our old membership and also we have to pay the total purchase price for our pueblo bonito membership.
Pueblo bonito lie to us and sold us a membership with lies, the salesman told us several lies but none of them were in writing , the writing inf the contract is so small that we were not able to read it, also they pushed us to sign the contract and they never told us that we have 5 day to cancel the contract , we have read some articles on internet and we discover that several people are victim of this resorts, now we are looking the way to cancel our contract but it seems it is not so easy but we still keep fighting, if somebody knows the way and can help us please let us know.
I was up date with all my payments for my membership at pueblo bonito and at the moment that I called to make a reservation they told me that to can make a reservation I need to be update with all my payments I told her that I did all my payments and the lady told me that there is a payment that I didn’t pay she said that it was a “especial fee” I´m do not going to pay all the fees that they invented just because they had a bad year.