PUEBLO BONITO Timeshare COMPLAINTS
Pueblo Bonito, Pueblo Bonito Emerald Bay, Pueblo Bonito Sunset Beach, Pueblo Bonito Rose, Pueblo Bonito Pacifica, Pueblo Bonito Blanco, Samba, Pueblo Bonito Montecristo Estates Luxury Villas, Pueblo Bonito Los Cabos Beach Resort, Pueblo Bonito Emerald Estates Luxury Villas, Pueblo Bonito Mazatlán Beach Resort, Pueblo Bonito Vantage, Quivira Los Cabos Residential, Pueblo Bonito Copala, Pueblo Bonito Coronado, Pueblo Bonito Vantage San Miguel de Allende, Pueblo Bonito Vantage Centro Histórico Mazatlán. Pueblo Bonito Novaispania Residences
- Legal Name:
- Operadora de Inmuebles Los Arcos S.A. de C.V.; Terra pacifica S.A. de C.V.
- Resort sales locations
- Cabo, Mazatlan.
- Resort collections
- Concord Servicing Corporation, Phoenix, AZ.
- Rental Companies:
- Suite Getaway, Elite Retreat
- Hotel Representatives:
- Sergio Cayeros, Tele Gutierrez, David Larson, Alfredo Ramirez, Briselda Ahumada, Eugene Miller, Veronica Escamilla, Roberto Guzman, Melanie Glazier, Omar Alvarez.
Legal name
Operadora de Inmuebles Los Arcos S.A. de C.V.; Terra pacifica S.A. de C.V.
Sales locations
Los Cabos, Mazatlan.
Collections
Concord Servicing Corporation, Phoenix, AZ.
Rental companies
Suite Getaway, Elite Retreat
Representatives
Sergio Cayeros, Tele Gutierrez, David Larson, Alfredo Ramirez, Briselda Ahumada, Eugene Miller, Veronica Escamilla, Roberto Guzman, Melanie Glazier, Omar Alvarez.
Pueblo Bonito Fractional Ownership: Resorts, Locations, and Common Complaints
In this section, you will find valuable information about Pueblo Bonito’s fractional ownership business. If you are thinking about buying a timeshare at Pueblo Bonito resorts, or if you have already closed a deal, there is content on important review sites where people share their opinions about their timeshare-buying experiences at various resorts, including Pueblo Bonito membership reviews on those same sites.
Pueblo Bonito Resort Portfolio
Pueblo Bonito is a Mexican hospitality group founded in 1994, with its first resort opening in 1987. Its holding company, Blazki, operates brands such as Pueblo Bonito, Emerald Bay, Sunset Beach, Montecristo, Novaispania, Copala, and Coronado.
Today, Pueblo Bonito operates nine luxury resorts in Los Cabos and Mazatlán, plus two Pueblo Bonito Vantage properties in San Miguel de Allende and Mazatlán’s Centro Histórico.
Los Cabos: Pueblo Bonito Pacifica Golf & Spa Resort, The Towers at Pacifica, Pueblo Bonito Sunset Beach Golf & Spa Resort, Montecristo Estates Luxury Villas, Pueblo Bonito Rosé Resort & Spa, and Pueblo Bonito Los Cabos Beach Resort.
Mazatlán: Pueblo Bonito Emerald Bay Resort & Spa, Pueblo Bonito Emerald Estates Luxury Villas, and Pueblo Bonito Mazatlán Beach Resort.
Pueblo Bonito Vantage: Pueblo Bonito Vantage San Miguel de Allende, a 111-room property in the Distrito Corazón area, and Pueblo Bonito Vantage Centro Histórico Mazatlán, a 24-room retreat inside a restored 19th-century building.
Quivira Los Cabos and Copala
Quivira Los Cabos is an 1,850-acre master-planned residential and resort community in Cabo San Lucas, developed by Pueblo Bonito founder Ernesto Coppel. It contains several residential communities, including Montecristo Estates, Copala Residences, Coronado Residences, Alvar, and Old Lighthouse Club, as well as the Jack Nicklaus-designed Quivira Golf Club.
Copala is a gated, full-ownership community within Quivira. It features colonial hacienda-style condominiums and townhomes, along with access to the Copala Club House and other Quivira amenities. Copala owners also receive discounts at Pueblo Bonito resorts, including reduced rates on dining, spa treatments, and golf.
This distinction matters because Pueblo Bonito operates both full-ownership real estate and fractional/timeshare products. Buyers should understand which type of ownership they are being offered.
Fractional Ownership and Timeshare Details
Montecristo Estates, Emerald Estates, and Novaispania Residences offer fractional ownership options. Novaispania Residences is described as the most luxurious fractional opportunity, featuring a 10-acre residential community with 28 home sites and 1,200 Pueblo Bonito Universal Points each year.
Access to other Pueblo Bonito resorts depends on your ownership level, so owners should refer to their ownership information to confirm eligibility.
Common Complaints and Reviews
Despite the company’s prestigious portfolio, when it comes to Pueblo Bonito fractional ownership (Pueblo Bonito Travel Club), selling it is not as good as the company claims its treatment of guests is, as seen in recent Pueblo Bonito timeshare reviews and common complaints.
Common complaints include:
- A salesperson has the client sign a waiver giving up their five-day right to cancel, claiming it is a special one-day-only offer. This is illegal in Mexico.
- A salesperson promises to sell the client’s old timeshare to offset the cost of the new timeshare. In the end, the client is referred to a resale company that does not sell the old timeshare, and the client is stuck with two timeshares and the maintenance fees for both properties.
- Complaints about Concord Pueblo Bonito and Pueblo Bonito Travel Club.
Reviews also mention Pueblo Bonito Emerald Bay, Pueblo Bonito Pacifica, and Pueblo Bonito Sunset Beach, including problems with membership updates that clients say do not benefit them.
Online Pueblo Bonito Travel Club reviews and the complaints above show that the scam problem is growing. Much of this happens in Mexico, where salespeople exploit foreigners’ and tourists’ limited knowledge of local law while they are on vacation. Similar issues are reported at Pueblo Bonito Sunset Beach, including poor management and unpleasant staff after guests reject timeshare invitations.
If you are considering fractional ownership, work with legitimate companies and stay alert. Check the seller’s background online, and be suspicious of anyone asking for an upfront fee; trustworthy deals are handled like real estate transactions.
I bought from Pueblo bonito 3 months ago and still have not heard from RCI. I paid deposit and are now auto-matic bank drafting monthly payments. They admit in writing that they have 90 days to set up the account with RCI but we can't do a thing until we are set up with RCI. TI´m sick of this and I after read this comments I want to cancel my membership. What should I do Know?
Compré un tiempo compartido en Pueblo Bonito Sunset Beach Los Cabos y estoy arrepentidísimo. No me han dado el servico ofrecido y ahora que quiero reservar una fecha me dicen que no hay disponibilidad. Esto es un fraude definitivamente!
We recently purchased a time share through Pueblo Bonito Sunset resorts. The salesman told us several things that sounded good at the time, but don't seem to be true now. We were told they would rent our week, which would cover our maintenance fee and give us around $4000 in income every year. We were promised 5 extra weeks of vacation every year and told we would only have to pay a certain price for rooms we wanted. He didn't say there was a time stipulation although the prices he gave us and the time frames seem to be a major difference now. We have payed out downpayment of almost $15,000.
Tengo varios años de que adquirí un "TIEMPO COMPARTIDO" y nunca lo he usado, porque lo que me prometieron fué falso, pagué el contrato en su totalidad y varios años de mantenimiento, dejé de pagar el amtenimiento y me envían el estado de cuenta y recargos. No me interesa esta adquisición y quiero cancelarla; no tengo el contrato a la mano, lo perdí por falta de interes. Cual en mi mejor opción?
My wife and I had a similar experience to all the comments I have read on this site/comment board. We already had a timeshare, and our salesman was OMAR, he said that we would sell our old timeshare and we signed up, foolishly, DONT DO WHAT WE DID! Now, we have two timeshares, OUCH! CABO is beautiful, but you dont need a timeshare to go. We have not sold our first timeshare, and I wonder if we every will. I have not yet been to Pueblo Bonito, but we were both very impressed, and gullible. We wish we could at least sell our first timeshare. Can you help:?
Where is your first time share? I may be interested in buying it.
I have a timeshare at pueblo bonito rose & one at hacienda de mar just outside of cabo...I'd like to sell my timeshares but I am NOT able to pay fees to sell it, other than perhaps a transfer of title fee. That's why I haven't gotten in w/any if those companies like SellMyTimeshare.com. If you legimaty would lime to buy a 1bdrm week at either of the above cabo San lucas timeshares, please contact me. I don't hear well so please either contact me by texting to above phone number or at [E-mail] Thank you & looking forward to your contacting me!
when we purchased our membership at Pueblo Bonito we were informed our room would have a Jacuzzi if we selected building 19,20, or 21 to stay in. (Which is one reason we purchased the unit.) This was not the case. - We were informed we had access to the future Golf Course being built which also was not the case. By the time we visited , we found all of the above to be false and were coerced into another upgrade in order to receive the Jacuzzi room, access to the Golf course and two free week certificates for our “troubles.” This canceled our last contract and upgraded to a new contract. Upon receiving these certificates, we found out that they were for a Jr. room, not a 1-bed condo as informed, and could only be used at about 6-10 locations, not the unlimited as explained.
I purchased a timeshare last year at Pueblo Bonito, and the salesman knew we already had another timeshare, promising that we would sell the other. It has not happened. we paid US $10,000 plus $655 in maintenance.
I am staying there monday....For the first time...now i am scared. just payed of my time share yesterday as they had a special 15% discount to pay early. I had no problem booking, but have no confirmation that it was actually booked. I am so scared now. We have another timeshare with Worldmark and have had no problems. I hope I dont regret the purchase