PUEBLO BONITO Timeshare COMPLAINTS
Pueblo Bonito, Pueblo Bonito Emerald Bay, Pueblo Bonito Sunset Beach, Pueblo Bonito Rose, Pueblo Bonito Pacifica, Pueblo Bonito Blanco, Samba, Pueblo Bonito Montecristo Estates Luxury Villas, Pueblo Bonito Los Cabos Beach Resort, Pueblo Bonito Emerald Estates Luxury Villas, Pueblo Bonito Mazatlán Beach Resort, Pueblo Bonito Vantage, Quivira Los Cabos Residential, Pueblo Bonito Copala, Pueblo Bonito Coronado, Pueblo Bonito Vantage San Miguel de Allende, Pueblo Bonito Vantage Centro Histórico Mazatlán. Pueblo Bonito Novaispania Residences
- Legal Name:
- Operadora de Inmuebles Los Arcos S.A. de C.V.; Terra pacifica S.A. de C.V.
- Resort sales locations
- Cabo, Mazatlan.
- Resort collections
- Concord Servicing Corporation, Phoenix, AZ.
- Rental Companies:
- Suite Getaway, Elite Retreat
- Hotel Representatives:
- Sergio Cayeros, Tele Gutierrez, David Larson, Alfredo Ramirez, Briselda Ahumada, Eugene Miller, Veronica Escamilla, Roberto Guzman, Melanie Glazier, Omar Alvarez.
Legal name
Operadora de Inmuebles Los Arcos S.A. de C.V.; Terra pacifica S.A. de C.V.
Sales locations
Los Cabos, Mazatlan.
Collections
Concord Servicing Corporation, Phoenix, AZ.
Rental companies
Suite Getaway, Elite Retreat
Representatives
Sergio Cayeros, Tele Gutierrez, David Larson, Alfredo Ramirez, Briselda Ahumada, Eugene Miller, Veronica Escamilla, Roberto Guzman, Melanie Glazier, Omar Alvarez.
Pueblo Bonito Fractional Ownership: Resorts, Locations, and Common Complaints
In this section, you will find valuable information about Pueblo Bonito’s fractional ownership business. If you are thinking about buying a timeshare at Pueblo Bonito resorts, or if you have already closed a deal, there is content on important review sites where people share their opinions about their timeshare-buying experiences at various resorts, including Pueblo Bonito membership reviews on those same sites.
Pueblo Bonito Resort Portfolio
Pueblo Bonito is a Mexican hospitality group founded in 1994, with its first resort opening in 1987. Its holding company, Blazki, operates brands such as Pueblo Bonito, Emerald Bay, Sunset Beach, Montecristo, Novaispania, Copala, and Coronado.
Today, Pueblo Bonito operates nine luxury resorts in Los Cabos and Mazatlán, plus two Pueblo Bonito Vantage properties in San Miguel de Allende and Mazatlán’s Centro Histórico.
Los Cabos: Pueblo Bonito Pacifica Golf & Spa Resort, The Towers at Pacifica, Pueblo Bonito Sunset Beach Golf & Spa Resort, Montecristo Estates Luxury Villas, Pueblo Bonito Rosé Resort & Spa, and Pueblo Bonito Los Cabos Beach Resort.
Mazatlán: Pueblo Bonito Emerald Bay Resort & Spa, Pueblo Bonito Emerald Estates Luxury Villas, and Pueblo Bonito Mazatlán Beach Resort.
Pueblo Bonito Vantage: Pueblo Bonito Vantage San Miguel de Allende, a 111-room property in the Distrito Corazón area, and Pueblo Bonito Vantage Centro Histórico Mazatlán, a 24-room retreat inside a restored 19th-century building.
Quivira Los Cabos and Copala
Quivira Los Cabos is an 1,850-acre master-planned residential and resort community in Cabo San Lucas, developed by Pueblo Bonito founder Ernesto Coppel. It contains several residential communities, including Montecristo Estates, Copala Residences, Coronado Residences, Alvar, and Old Lighthouse Club, as well as the Jack Nicklaus-designed Quivira Golf Club.
Copala is a gated, full-ownership community within Quivira. It features colonial hacienda-style condominiums and townhomes, along with access to the Copala Club House and other Quivira amenities. Copala owners also receive discounts at Pueblo Bonito resorts, including reduced rates on dining, spa treatments, and golf.
This distinction matters because Pueblo Bonito operates both full-ownership real estate and fractional/timeshare products. Buyers should understand which type of ownership they are being offered.
Fractional Ownership and Timeshare Details
Montecristo Estates, Emerald Estates, and Novaispania Residences offer fractional ownership options. Novaispania Residences is described as the most luxurious fractional opportunity, featuring a 10-acre residential community with 28 home sites and 1,200 Pueblo Bonito Universal Points each year.
Access to other Pueblo Bonito resorts depends on your ownership level, so owners should refer to their ownership information to confirm eligibility.
Common Complaints and Reviews
Despite the company’s prestigious portfolio, when it comes to Pueblo Bonito fractional ownership (Pueblo Bonito Travel Club), selling it is not as good as the company claims its treatment of guests is, as seen in recent Pueblo Bonito timeshare reviews and common complaints.
Common complaints include:
- A salesperson has the client sign a waiver giving up their five-day right to cancel, claiming it is a special one-day-only offer. This is illegal in Mexico.
- A salesperson promises to sell the client’s old timeshare to offset the cost of the new timeshare. In the end, the client is referred to a resale company that does not sell the old timeshare, and the client is stuck with two timeshares and the maintenance fees for both properties.
- Complaints about Concord Pueblo Bonito and Pueblo Bonito Travel Club.
Reviews also mention Pueblo Bonito Emerald Bay, Pueblo Bonito Pacifica, and Pueblo Bonito Sunset Beach, including problems with membership updates that clients say do not benefit them.
Online Pueblo Bonito Travel Club reviews and the complaints above show that the scam problem is growing. Much of this happens in Mexico, where salespeople exploit foreigners’ and tourists’ limited knowledge of local law while they are on vacation. Similar issues are reported at Pueblo Bonito Sunset Beach, including poor management and unpleasant staff after guests reject timeshare invitations.
If you are considering fractional ownership, work with legitimate companies and stay alert. Check the seller’s background online, and be suspicious of anyone asking for an upfront fee; trustworthy deals are handled like real estate transactions.
We were deceived and lied to in order to illegally and unlawfully obtain $30,000.00 U.S. dollars from us during our vacation. We attempted to cancel our contract at the resort within the 5 day cancellation period but our request to cancel was not accepted. we are triying canceling our contract with Pueblo Bonito and we are demanding a full refund of $30,000 to our accounts immediately.
We attended the Timeshare presentation at Pueblo Bonito. We had told ourselves we enjoy our hour, get a tour and that would be it. Unfortunately, it didn't turn out like we planned. We signed on, gave them a down payment. I knew it was wrong at the time,but we signed anyway. 4 months later, we have made 1 payment. Haven't received our RCI card so we cannot book anything thru them. I have emailed and called numerous folks.
Pueblo Bonito nos estafó, nos vendio un negocio inexistente. Pagamos $7 mil dolares y estabamos esperando recibir $1,500 por semana compramos 2 semanas y supuestamente ibamos a recibir 3 mil a final del año cuando se rentaran y asi sucesivamente todos los años, ya tenemos mas de un año con la membresia y nunca se nos mando nuestro dinero.
we just bought a pueblo bonito time share that we wish to cancel. we were invited to a Timeshare presentation and we were lied to by the salesman.We were told we could rent our weeks without a problem and the resort would pay us money for the weeks that we rentedthat was 10 months ago and we have not heard anything yet.
they sold me a membership in the understood that they would sell my current timeshare. they promised me that in 90 days I would have a check on my mail. We initially made three payments of $900, but since we havent received our check, we cancel our credit card and we deceided not to send them more money. now we are looking to recover our money.
I bought a timeshare today at pueblo Bonito sunset and was given promises that I realize they will not fulfill after reading contract. I paid $8000 as a down payment. I need hel to get ride of this timeshare scam contract.
I have a jr suite and pueblo bonito sunset beach. I want out as it was not as promised. They just put on American Express and had them look into getting my money back as I beleave it's a scam,Can I cancel
We purchased a 2 week timeshare through Pueblo Bonito Sunset in 2008 and have been mislead the entire way. Informed in 2008 - We would receive 4 promotional bonus weeks in addition which could be banked into RCI. I sent numerous emails inquiring just to find out they were bogus. - Our Pueblo Bonito ownership certificates state that the ownership is only for 30 years, however we were told it was a lifetime ownership. I asked via email to get these re-printed and shipped to reflect such. Our Sales Rep emailed back more peddling gibberish. - We were informed that this was an investment (the main, main reason for purchasing) and was told it could be easily rented or sold for double to triple the value, especially with their new exclusive signature Golf course being built. - We were informed our room would have a Jacuzzi . Which is one reason we purchased the unit. This was not the case. - We were informed we had access to the future Golf Course being built which also was not the case. By the time we visited in 2009, we found all of the above to be false and were coerced into another upgrade in order to receive the Jacuzzi room, access to the Golf course and two free week certificates for our “troubles.” This canceled our 2008 contract and upgraded to a new 2009 contract. Upon receiving these certificates, we found out that they were for a Jr. room, not a 1-bed condo as informed, and could only be used at about 6-10 locations, not the unlimited as explained. - In 2008 we were also informed that if we rented our purchased week through them, that the total of rental sales would be divided between all PB Sunset renters that year and we would get our percentage whether the room was rented or not. Upon year end in 2010, we come to find out that they “could not” rent our room, and it was deposited into RCI. The final straw being, now our membership to RCI has been canceled after being informed that they would pay it yearly.
My wife and I purchased at Pueblo Bonito every year on November 16, 2010. We have paid a deposit on our credit card of $5,500, and like most we have signed something saying we won't cancel.
Hola, quiero cancelar mi contrato de tiempo compartido por razones economicas, que puedo hacer?? ya he hablado con personas en Pueblo Bonito, y también les he mandado correos, pero no piensan ayudarme.Ya tengo un año pagando mensualidades, y nos hemos visto muy apretados economicamente por ayudenme!! mil gracias.