PUEBLO BONITO Timeshare COMPLAINTS
Pueblo Bonito, Pueblo Bonito Emerald Bay, Pueblo Bonito Sunset Beach, Pueblo Bonito Rose, Pueblo Bonito Pacifica, Pueblo Bonito Blanco, Samba, Pueblo Bonito Montecristo Estates Luxury Villas, Pueblo Bonito Los Cabos Beach Resort, Pueblo Bonito Emerald Estates Luxury Villas, Pueblo Bonito Mazatlán Beach Resort, Pueblo Bonito Vantage, Quivira Los Cabos Residential, Pueblo Bonito Copala, Pueblo Bonito Coronado, Pueblo Bonito Vantage San Miguel de Allende, Pueblo Bonito Vantage Centro Histórico Mazatlán. Pueblo Bonito Novaispania Residences
- Legal Name:
- Operadora de Inmuebles Los Arcos S.A. de C.V.; Terra pacifica S.A. de C.V.
- Resort sales locations
- Cabo, Mazatlan.
- Resort collections
- Concord Servicing Corporation, Phoenix, AZ.
- Rental Companies:
- Suite Getaway, Elite Retreat
- Hotel Representatives:
- Sergio Cayeros, Tele Gutierrez, David Larson, Alfredo Ramirez, Briselda Ahumada, Eugene Miller, Veronica Escamilla, Roberto Guzman, Melanie Glazier, Omar Alvarez.
Legal name
Operadora de Inmuebles Los Arcos S.A. de C.V.; Terra pacifica S.A. de C.V.
Sales locations
Los Cabos, Mazatlan.
Collections
Concord Servicing Corporation, Phoenix, AZ.
Rental companies
Suite Getaway, Elite Retreat
Representatives
Sergio Cayeros, Tele Gutierrez, David Larson, Alfredo Ramirez, Briselda Ahumada, Eugene Miller, Veronica Escamilla, Roberto Guzman, Melanie Glazier, Omar Alvarez.
Pueblo Bonito Fractional Ownership: Resorts, Locations, and Common Complaints
In this section, you will find valuable information about Pueblo Bonito’s fractional ownership business. If you are thinking about buying a timeshare at Pueblo Bonito resorts, or if you have already closed a deal, there is content on important review sites where people share their opinions about their timeshare-buying experiences at various resorts, including Pueblo Bonito membership reviews on those same sites.
Pueblo Bonito Resort Portfolio
Pueblo Bonito is a Mexican hospitality group founded in 1994, with its first resort opening in 1987. Its holding company, Blazki, operates brands such as Pueblo Bonito, Emerald Bay, Sunset Beach, Montecristo, Novaispania, Copala, and Coronado.
Today, Pueblo Bonito operates nine luxury resorts in Los Cabos and Mazatlán, plus two Pueblo Bonito Vantage properties in San Miguel de Allende and Mazatlán’s Centro Histórico.
Los Cabos: Pueblo Bonito Pacifica Golf & Spa Resort, The Towers at Pacifica, Pueblo Bonito Sunset Beach Golf & Spa Resort, Montecristo Estates Luxury Villas, Pueblo Bonito Rosé Resort & Spa, and Pueblo Bonito Los Cabos Beach Resort.
Mazatlán: Pueblo Bonito Emerald Bay Resort & Spa, Pueblo Bonito Emerald Estates Luxury Villas, and Pueblo Bonito Mazatlán Beach Resort.
Pueblo Bonito Vantage: Pueblo Bonito Vantage San Miguel de Allende, a 111-room property in the Distrito Corazón area, and Pueblo Bonito Vantage Centro Histórico Mazatlán, a 24-room retreat inside a restored 19th-century building.
Quivira Los Cabos and Copala
Quivira Los Cabos is an 1,850-acre master-planned residential and resort community in Cabo San Lucas, developed by Pueblo Bonito founder Ernesto Coppel. It contains several residential communities, including Montecristo Estates, Copala Residences, Coronado Residences, Alvar, and Old Lighthouse Club, as well as the Jack Nicklaus-designed Quivira Golf Club.
Copala is a gated, full-ownership community within Quivira. It features colonial hacienda-style condominiums and townhomes, along with access to the Copala Club House and other Quivira amenities. Copala owners also receive discounts at Pueblo Bonito resorts, including reduced rates on dining, spa treatments, and golf.
This distinction matters because Pueblo Bonito operates both full-ownership real estate and fractional/timeshare products. Buyers should understand which type of ownership they are being offered.
Fractional Ownership and Timeshare Details
Montecristo Estates, Emerald Estates, and Novaispania Residences offer fractional ownership options. Novaispania Residences is described as the most luxurious fractional opportunity, featuring a 10-acre residential community with 28 home sites and 1,200 Pueblo Bonito Universal Points each year.
Access to other Pueblo Bonito resorts depends on your ownership level, so owners should refer to their ownership information to confirm eligibility.
Common Complaints and Reviews
Despite the company’s prestigious portfolio, when it comes to Pueblo Bonito fractional ownership (Pueblo Bonito Travel Club), selling it is not as good as the company claims its treatment of guests is, as seen in recent Pueblo Bonito timeshare reviews and common complaints.
Common complaints include:
- A salesperson has the client sign a waiver giving up their five-day right to cancel, claiming it is a special one-day-only offer. This is illegal in Mexico.
- A salesperson promises to sell the client’s old timeshare to offset the cost of the new timeshare. In the end, the client is referred to a resale company that does not sell the old timeshare, and the client is stuck with two timeshares and the maintenance fees for both properties.
- Complaints about Concord Pueblo Bonito and Pueblo Bonito Travel Club.
Reviews also mention Pueblo Bonito Emerald Bay, Pueblo Bonito Pacifica, and Pueblo Bonito Sunset Beach, including problems with membership updates that clients say do not benefit them.
Online Pueblo Bonito Travel Club reviews and the complaints above show that the scam problem is growing. Much of this happens in Mexico, where salespeople exploit foreigners’ and tourists’ limited knowledge of local law while they are on vacation. Similar issues are reported at Pueblo Bonito Sunset Beach, including poor management and unpleasant staff after guests reject timeshare invitations.
If you are considering fractional ownership, work with legitimate companies and stay alert. Check the seller’s background online, and be suspicious of anyone asking for an upfront fee; trustworthy deals are handled like real estate transactions.
We have a timeshare at Pueblo Bonito that we were scammed into ,lots of lies by sales person in Cancun, Mexico. We were again scammed by a resale company into paying $800 with a promise to sell our timeshare. Please help us find someone that can help us. We do not want to be scammed yet again!
Unfortunately I am another victim of timeshare fraud by Pueblo Bonito Sunset Beach. I just bought a timeshare under all the premises listed on your site that were told to us by our sales person, who wrote some of these things on paper and even dated and signed them. I am extremely frustrated with them that I would like to cancel the membership.
I would like to cancel my contract with Pueblo Bonito Sunset Beach, purchased in 2007 then did research and I want to cancel. I have never used, only rented the week thru Suite-Getaways once.
we were invited to a Timeshare presentation at Pueblo Bonito. We were lied to by the salesman as he told us that we could rent out our weeks through another company . We paid the rental agent $850 in order to rent out our weeks, but after 6 months without a single prospect, we started to suspect that they won´t get a renter for us. That is why we contacted the resort and we tried to cancel the membership, but they didn´t let us.
mi esposo y yo fuimos de vacaciones a Vallarta y fuimos invitados a una presentacion de tiempo compartido en Pueblo bonito, se nos dijo que no teníamos que comprar nada que solo era para que conocieramos las intalaciones y nos daria un desayuno, ademas nos dijeron que solo seria 90 minutos de presentacion. esos 90 minutos se convertieron en más de 4 frustantes horas, mi esposo y yo no sabiamos de que manera salir de ahi sin tener que gastar dinero. Despues de innumerables ofertas y bajar sus precios de manera absurda una membresía de $35mil dorales termino en una de $7mil, por supuesto le sidjimos qu eno podiamos pagarla en ese momento y solo dimos un pequeño adelanto. Lamentablemente, tenemos que terminar la membresia y estamso arrepentidisimos y ya no la queremos.
I just bought a timeshare at Pueblo Bonito in Cancun. We paid a down payment of $3000 USD. We bought it on April 5th and then when we got home we realized it was a bad decision so on April 8th we sent them an email saying we wanted to cancel. I have not response from them yet. Whad I do now?
Yo invertí más de 80 mil pesos y aun debo otros 20 más, me acabo de enterar que no estoy al corriente con mis mantenimientos y fui enviado al buro de credito. Nunca se me comentó que aun sin usar la propiedad tenia que pagar mantenimientos, tengo 2 años pagandoy durante ese periodo nunca pague un mantenimiento. Quise sacar un credito par auna casa y fue cuando me di cuenta, me siento muy presionado porque realmente necesito ese prestamo, pero me es imposible si no pago el dinero que dicen que les debo, yo considero muy injusto tener que pagar ese dinero porque me mintieron cuando me vendieron la propiedad y no es un dinero que tenga contemplado pagar.
Emerald Estates at Pueblo Bonito. Told we would receive one week at Christmas - never happened, told we could rent the unit - used the rental company they suggested and never rented, told we could exchange the unit within the RCI network, not true for villas, told could rent one week to pay the maintenance for both weeks - never rented, told good investment. My husband and I travel frequently and were looking forward to exchanging our unit for others in the RCI book that they gave us. Imagine my shock when I found out I couldn't even exchange my unit.
We were told we could rent our weeks without a problem and the resort would pay us money for the weeks that we rented, so that we could trade weeks through one of the resort exchange companies and would actually make money by not using our weeks. We were also told that we would not have to pay any maintenance fees if we did not use our weeks. We finally agreed to purchase a week of Pueblo Bonito and put down a substantial credit card deposit. When I asked about a 3 day right to cancel, which I thought was standard in the US, we were told that did not apply in Mexico. They also included an extra week for "free" if we would purchase and pay within 60 days and then offered us a free week to return this year. After we got home and started investigating this company on the internet, we realized that the price we paid was horrendously inflated.
desde que nos vendieron todo ha sido una mentira y ya estamos muy artos de seguir esperando a tener resultados y no ver frutos. Gastamos $50,000 y seguimos pagando dinero a un barril sin fondo. no hemos recibido ningun dinero de la renta de nuestras semanas y tampoco las usamos por qu eno tenemos dinero para viajar o pagamos la membresia o la usamos. si nos hubieran dicho como serian las cosas jamas hubieramso comprado, fue un abuso lo que hicieron con nosotros.