PUEBLO BONITO Timeshare COMPLAINTS
Pueblo Bonito, Pueblo Bonito Emerald Bay, Pueblo Bonito Sunset Beach, Pueblo Bonito Rose, Pueblo Bonito Pacifica, Pueblo Bonito Blanco, Samba, Pueblo Bonito Montecristo Estates Luxury Villas, Pueblo Bonito Los Cabos Beach Resort, Pueblo Bonito Emerald Estates Luxury Villas, Pueblo Bonito Mazatlán Beach Resort, Pueblo Bonito Vantage, Quivira Los Cabos Residential, Pueblo Bonito Copala, Pueblo Bonito Coronado, Pueblo Bonito Vantage San Miguel de Allende, Pueblo Bonito Vantage Centro Histórico Mazatlán. Pueblo Bonito Novaispania Residences
- Legal Name:
- Operadora de Inmuebles Los Arcos S.A. de C.V.; Terra pacifica S.A. de C.V.
- Resort sales locations
- Cabo, Mazatlan.
- Resort collections
- Concord Servicing Corporation, Phoenix, AZ.
- Rental Companies:
- Suite Getaway, Elite Retreat
- Hotel Representatives:
- Sergio Cayeros, Tele Gutierrez, David Larson, Alfredo Ramirez, Briselda Ahumada, Eugene Miller, Veronica Escamilla, Roberto Guzman, Melanie Glazier, Omar Alvarez.
Legal name
Operadora de Inmuebles Los Arcos S.A. de C.V.; Terra pacifica S.A. de C.V.
Sales locations
Los Cabos, Mazatlan.
Collections
Concord Servicing Corporation, Phoenix, AZ.
Rental companies
Suite Getaway, Elite Retreat
Representatives
Sergio Cayeros, Tele Gutierrez, David Larson, Alfredo Ramirez, Briselda Ahumada, Eugene Miller, Veronica Escamilla, Roberto Guzman, Melanie Glazier, Omar Alvarez.
Pueblo Bonito Fractional Ownership: Resorts, Locations, and Common Complaints
In this section, you will find valuable information about Pueblo Bonito’s fractional ownership business. If you are thinking about buying a timeshare at Pueblo Bonito resorts, or if you have already closed a deal, there is content on important review sites where people share their opinions about their timeshare-buying experiences at various resorts, including Pueblo Bonito membership reviews on those same sites.
Pueblo Bonito Resort Portfolio
Pueblo Bonito is a Mexican hospitality group founded in 1994, with its first resort opening in 1987. Its holding company, Blazki, operates brands such as Pueblo Bonito, Emerald Bay, Sunset Beach, Montecristo, Novaispania, Copala, and Coronado.
Today, Pueblo Bonito operates nine luxury resorts in Los Cabos and Mazatlán, plus two Pueblo Bonito Vantage properties in San Miguel de Allende and Mazatlán’s Centro Histórico.
Los Cabos: Pueblo Bonito Pacifica Golf & Spa Resort, The Towers at Pacifica, Pueblo Bonito Sunset Beach Golf & Spa Resort, Montecristo Estates Luxury Villas, Pueblo Bonito Rosé Resort & Spa, and Pueblo Bonito Los Cabos Beach Resort.
Mazatlán: Pueblo Bonito Emerald Bay Resort & Spa, Pueblo Bonito Emerald Estates Luxury Villas, and Pueblo Bonito Mazatlán Beach Resort.
Pueblo Bonito Vantage: Pueblo Bonito Vantage San Miguel de Allende, a 111-room property in the Distrito Corazón area, and Pueblo Bonito Vantage Centro Histórico Mazatlán, a 24-room retreat inside a restored 19th-century building.
Quivira Los Cabos and Copala
Quivira Los Cabos is an 1,850-acre master-planned residential and resort community in Cabo San Lucas, developed by Pueblo Bonito founder Ernesto Coppel. It contains several residential communities, including Montecristo Estates, Copala Residences, Coronado Residences, Alvar, and Old Lighthouse Club, as well as the Jack Nicklaus-designed Quivira Golf Club.
Copala is a gated, full-ownership community within Quivira. It features colonial hacienda-style condominiums and townhomes, along with access to the Copala Club House and other Quivira amenities. Copala owners also receive discounts at Pueblo Bonito resorts, including reduced rates on dining, spa treatments, and golf.
This distinction matters because Pueblo Bonito operates both full-ownership real estate and fractional/timeshare products. Buyers should understand which type of ownership they are being offered.
Fractional Ownership and Timeshare Details
Montecristo Estates, Emerald Estates, and Novaispania Residences offer fractional ownership options. Novaispania Residences is described as the most luxurious fractional opportunity, featuring a 10-acre residential community with 28 home sites and 1,200 Pueblo Bonito Universal Points each year.
Access to other Pueblo Bonito resorts depends on your ownership level, so owners should refer to their ownership information to confirm eligibility.
Common Complaints and Reviews
Despite the company’s prestigious portfolio, when it comes to Pueblo Bonito fractional ownership (Pueblo Bonito Travel Club), selling it is not as good as the company claims its treatment of guests is, as seen in recent Pueblo Bonito timeshare reviews and common complaints.
Common complaints include:
- A salesperson has the client sign a waiver giving up their five-day right to cancel, claiming it is a special one-day-only offer. This is illegal in Mexico.
- A salesperson promises to sell the client’s old timeshare to offset the cost of the new timeshare. In the end, the client is referred to a resale company that does not sell the old timeshare, and the client is stuck with two timeshares and the maintenance fees for both properties.
- Complaints about Concord Pueblo Bonito and Pueblo Bonito Travel Club.
Reviews also mention Pueblo Bonito Emerald Bay, Pueblo Bonito Pacifica, and Pueblo Bonito Sunset Beach, including problems with membership updates that clients say do not benefit them.
Online Pueblo Bonito Travel Club reviews and the complaints above show that the scam problem is growing. Much of this happens in Mexico, where salespeople exploit foreigners’ and tourists’ limited knowledge of local law while they are on vacation. Similar issues are reported at Pueblo Bonito Sunset Beach, including poor management and unpleasant staff after guests reject timeshare invitations.
If you are considering fractional ownership, work with legitimate companies and stay alert. Check the seller’s background online, and be suspicious of anyone asking for an upfront fee; trustworthy deals are handled like real estate transactions.
I have been scammed by Pueblo Bonito in Cancun,Please help me get out of my timeshare. We still owe about $9K and have given away all the money to scamers that I intend to. Frustrated and desparate.
We have been owners at Pueblo Bonito Emerald Bay for 5 years and have spent at least 12 vacations there since then. We have had a many great experiences at Emerald Bay including our dealings with our sales person and the sales manager. Unfortunately we went to Sunset Beach and assumed the same principals applied to the sales staff at Sunset Beach...IT DOES NOT!!! We were lied to multiple times in our dealings with the sales staff and management. They tried to deny us our right to cancel the contract within the 5 day "cooling off period". If your 5 days are up then I'm afraid you are stuck with the contract, but if it is not than you have every right to get all of your money back!!! Contact the Mexican consumer affairs office and educate yourself to the law. Unfortunately there are a few sales people at this resort tarnishing the brand, but if you look beyond those people you will find the people that work in the resorts to be some of the kindest and most helpful people you will ever meet. I would like to say thank you to Oscar, the doorman at Sunset Beach, it is his kind words that I choose to remember when I think of Cabo. Remember you do not have to buy a timeshare to enjoy the resorts and the wonderful staff they employ at any of the Pueblo Bonito Resorts, you can usually find a good deal on Expedia or Orbitz.
Tengo problemas con Pueblo Bonito Emerald Bay Mazatlan, compré una suite presidencial. Ya hable para cancelar,pero me dicen que no es posible, que si cancelo piero todo lo que ya pague que son $4,000usd.
We almost bought into this thing on the spur of the moment. Never sign a 30 contract after a margarita and with a company that says you must sign today to get our great deal. The salesman turned from a really nice guy to a jerk when he found out we weren't buying. PS Don't actually try to drink the free Tequila they give you, you will feel so bad the next day you will think you actually fell for their 'deal'.
I signed contract and emailed to cancel and was told someone would get back to me ASAP and I have not heard one word from them I paid $6000 as down payment but really wish to get out of this contract and get my money back.
Emerald Estates. Told we could rent the unit, used the rental company they suggested and never rented, told we could exchange the unit within the RCI network, not true for villas, told could rent one week to pay the maintenance for both weeks,never rented, told good investment . My husband and I travel frequently and were looking forward to exchanging our unit for others in the RCI book that they gave us. Imagine my shock when I found out I couldn't even exchange my unit!!
hola, buenas tardes, como muchas de las otras personas también sentimos que fuimos victimas por parte de un vendedor de Pueblo Bonito, fuimos tontos al no leer completamente el contrato en el momento, pero ellos se asegurar de que no lo hicieramos y de que creeyeramos todas sus mentiras, tontamente caímos y ahora estamos teniendo problemas para librarnos de este contraro. Mi esposo llamó la semana pasda para ver que podiamos hacer y siempre es la misma nos dicen qu enos van a regresar la llamada y eso jamás sucede, estamos muy desesperados y ya no sabemos que hacer, si aluien puede ayudarnos, hagasnolo saber por favor.
My husband and I have been victimized by Pueblo bonito in Mexico.We bought a time share, we were misled into buying it while visiting there in 2008 and we have tried to get out of it ever since.
We bought a timeshare at Pueblo Bonito.It was presented to me and my husband as an investment opportunity and 100% rental,it will pay for itself.Was also told will be able to sell existing timeshare and will use the monies for payment of the downpayment.My husband was sold on this but me,it took awhile realizing we can't afford this financial responsibility but against my better judgement and high pitch sales pressure and him repeating over and over it's a guaranteed rental,I signed the contract.I was told to I can't change my mind since it's a foreclosed property.Fast foreward ,came back in US and did my own research,found out that there's no market for timeshare.
Hola tengo dos tiempos compartidos uno con sunset group en Cancún y otro con pueblo bonito emerald hay en mazatlan. los 2 me dijeron mentiras uno me prometio vender mi otro tiempo compartido y el otro me dijo que iba a rentar mis semanas que tengo con ellos , mediante su compañia de rentas, me han cobrado muhco dinero y no he visto ninguna ganancia.