PUEBLO BONITO Timeshare COMPLAINTS
Pueblo Bonito, Pueblo Bonito Emerald Bay, Pueblo Bonito Sunset Beach, Pueblo Bonito Rose, Pueblo Bonito Pacifica, Pueblo Bonito Blanco, Samba, Pueblo Bonito Montecristo Estates Luxury Villas, Pueblo Bonito Los Cabos Beach Resort, Pueblo Bonito Emerald Estates Luxury Villas, Pueblo Bonito Mazatlán Beach Resort, Pueblo Bonito Vantage, Quivira Los Cabos Residential, Pueblo Bonito Copala, Pueblo Bonito Coronado, Pueblo Bonito Vantage San Miguel de Allende, Pueblo Bonito Vantage Centro Histórico Mazatlán. Pueblo Bonito Novaispania Residences
- Legal Name:
- Operadora de Inmuebles Los Arcos S.A. de C.V.; Terra pacifica S.A. de C.V.
- Resort sales locations
- Cabo, Mazatlan.
- Resort collections
- Concord Servicing Corporation, Phoenix, AZ.
- Rental Companies:
- Suite Getaway, Elite Retreat
- Hotel Representatives:
- Sergio Cayeros, Tele Gutierrez, David Larson, Alfredo Ramirez, Briselda Ahumada, Eugene Miller, Veronica Escamilla, Roberto Guzman, Melanie Glazier, Omar Alvarez.
Legal name
Operadora de Inmuebles Los Arcos S.A. de C.V.; Terra pacifica S.A. de C.V.
Sales locations
Los Cabos, Mazatlan.
Collections
Concord Servicing Corporation, Phoenix, AZ.
Rental companies
Suite Getaway, Elite Retreat
Representatives
Sergio Cayeros, Tele Gutierrez, David Larson, Alfredo Ramirez, Briselda Ahumada, Eugene Miller, Veronica Escamilla, Roberto Guzman, Melanie Glazier, Omar Alvarez.
Pueblo Bonito Fractional Ownership: Resorts, Locations, and Common Complaints
In this section, you will find valuable information about Pueblo Bonito’s fractional ownership business. If you are thinking about buying a timeshare at Pueblo Bonito resorts, or if you have already closed a deal, there is content on important review sites where people share their opinions about their timeshare-buying experiences at various resorts, including Pueblo Bonito membership reviews on those same sites.
Pueblo Bonito Resort Portfolio
Pueblo Bonito is a Mexican hospitality group founded in 1994, with its first resort opening in 1987. Its holding company, Blazki, operates brands such as Pueblo Bonito, Emerald Bay, Sunset Beach, Montecristo, Novaispania, Copala, and Coronado.
Today, Pueblo Bonito operates nine luxury resorts in Los Cabos and Mazatlán, plus two Pueblo Bonito Vantage properties in San Miguel de Allende and Mazatlán’s Centro Histórico.
Los Cabos: Pueblo Bonito Pacifica Golf & Spa Resort, The Towers at Pacifica, Pueblo Bonito Sunset Beach Golf & Spa Resort, Montecristo Estates Luxury Villas, Pueblo Bonito Rosé Resort & Spa, and Pueblo Bonito Los Cabos Beach Resort.
Mazatlán: Pueblo Bonito Emerald Bay Resort & Spa, Pueblo Bonito Emerald Estates Luxury Villas, and Pueblo Bonito Mazatlán Beach Resort.
Pueblo Bonito Vantage: Pueblo Bonito Vantage San Miguel de Allende, a 111-room property in the Distrito Corazón area, and Pueblo Bonito Vantage Centro Histórico Mazatlán, a 24-room retreat inside a restored 19th-century building.
Quivira Los Cabos and Copala
Quivira Los Cabos is an 1,850-acre master-planned residential and resort community in Cabo San Lucas, developed by Pueblo Bonito founder Ernesto Coppel. It contains several residential communities, including Montecristo Estates, Copala Residences, Coronado Residences, Alvar, and Old Lighthouse Club, as well as the Jack Nicklaus-designed Quivira Golf Club.
Copala is a gated, full-ownership community within Quivira. It features colonial hacienda-style condominiums and townhomes, along with access to the Copala Club House and other Quivira amenities. Copala owners also receive discounts at Pueblo Bonito resorts, including reduced rates on dining, spa treatments, and golf.
This distinction matters because Pueblo Bonito operates both full-ownership real estate and fractional/timeshare products. Buyers should understand which type of ownership they are being offered.
Fractional Ownership and Timeshare Details
Montecristo Estates, Emerald Estates, and Novaispania Residences offer fractional ownership options. Novaispania Residences is described as the most luxurious fractional opportunity, featuring a 10-acre residential community with 28 home sites and 1,200 Pueblo Bonito Universal Points each year.
Access to other Pueblo Bonito resorts depends on your ownership level, so owners should refer to their ownership information to confirm eligibility.
Common Complaints and Reviews
Despite the company’s prestigious portfolio, when it comes to Pueblo Bonito fractional ownership (Pueblo Bonito Travel Club), selling it is not as good as the company claims its treatment of guests is, as seen in recent Pueblo Bonito timeshare reviews and common complaints.
Common complaints include:
- A salesperson has the client sign a waiver giving up their five-day right to cancel, claiming it is a special one-day-only offer. This is illegal in Mexico.
- A salesperson promises to sell the client’s old timeshare to offset the cost of the new timeshare. In the end, the client is referred to a resale company that does not sell the old timeshare, and the client is stuck with two timeshares and the maintenance fees for both properties.
- Complaints about Concord Pueblo Bonito and Pueblo Bonito Travel Club.
Reviews also mention Pueblo Bonito Emerald Bay, Pueblo Bonito Pacifica, and Pueblo Bonito Sunset Beach, including problems with membership updates that clients say do not benefit them.
Online Pueblo Bonito Travel Club reviews and the complaints above show that the scam problem is growing. Much of this happens in Mexico, where salespeople exploit foreigners’ and tourists’ limited knowledge of local law while they are on vacation. Similar issues are reported at Pueblo Bonito Sunset Beach, including poor management and unpleasant staff after guests reject timeshare invitations.
If you are considering fractional ownership, work with legitimate companies and stay alert. Check the seller’s background online, and be suspicious of anyone asking for an upfront fee; trustworthy deals are handled like real estate transactions.
My Maint. fee has gone from $320 to over $500 per year in 7 years. I am willing to just loose the whole TS and stop paying the fee. Does anyone know if they will try to force you to pay or screw up your credit?
Not Worth It!
we purchased a two week alternating year timeshare at Monticrisco. We tried to resind prior to the 5day period, but were rejected by our sales person. We only found out about the resind option after talking to other individuals. no one from the Pubelo Bonita Sunset told us about this option. We made a 12,000 deposit and have written several letters to the resort and have NEVER had a response. We also refused to pay our maintence fee and also indicated our in ability to continue. We have never used the resort. We would like to be allowedto have the contract resinded and our deposit returned.
I have already paid more than $28,000.00 and want out of this 30 yrs contract because it was a complete fraud . They lied about everything including the 1 free week they had promised for 30 yrs but now the contract states that is is for only 6 free weeks during the whole 30 yrs
It amazes me how many people talk about getting scammed on here. It is common sense what time share sales people are paid to do....didn't anyone ever remember to think before you sign and READ ALL the fine print and perphaps do your homework and use GOOGLE to decide whether to buy or not??? Montecristo is absolutely beautiful and 5 star all the way around! I'm VERY aware NEVER to buy a TS here, since all you have to do is go online and purchase time from an owner who isn't able to use it and you pay almost nothing when you can factor in bringing family and guests and offsetting the price. The maintanence is very high and will keep going up every year...this is how they keep the grounds and villa's clean. DO YOUR HOMEWORK PEOPLE....don't blame pushy salespeople for your own stupidity. I would NEVER sign a contract until at least 1 day later...that is always a rule for me. NO ONE could ever pressure me to do anything...especially a couple hundred dollar hotel credit.
I bought a timeshare from Pueblo Bonito yesterday. They say I CAN cancel the contract, but I WON'T get my $12,000 I invested in because it's non-refundable. What am I supposed to do?? I thought the Federal Consumer's Rights of Mexico protects you from ANY contract within the 5 days??? It's not even day 2 and I already got a headache from reading all the negative comentarios. HELP PLEASE!!
I'm worried sick to my stomach and can't sleep even though it's been a day.
Yes it's my own fault, but you just assume that you are buying from an honest company.
I am at Pueblo Bonito Sunset right now and had no problem booking a week. I am very happy with the purchase I made here 4 years ago, it is am amazing place. I made the reservation online and had no problem at all, you do have to book in advance tho if you want a prime week. I am at Sunset for week 4 and Rose for week 5, which is a fixed unit. I have never regretted a day and have owned at Rose since before it was built. I come every year. Jim Kerns is a great salesman, who I have lunch with every year while here. He is not pushy at all.
Note to all persons who think a timeshare or fractional ownership is an investment. IT IS NOT AND NEVER WILL BE. If you buy one, buy it to use it, not to rent or resale. It will not happen.
Hi I'm an new owner, but I am having troubles making a reservation to use it! Can you tell me if there is a special phone number for owners or a website to make reservations at besides the general one? Thanks for any help you can provide. --Kathey
Purchased Timeshare in Cabo at Puerto Bonito. I was told I was getting 3 weeks a year in Pueblo bonito and 2 additional weeks per year, based on availability, in one of thousandths of resorts throughout the world. Only the 3 weeks is true. Additional I was told I did not have anytime to change mind because this was a resale and Mexican law did not required Grace period. I now read that was not true either.
Montecristo sold us a 2 bedroom unit. They lied about the timeline of completion, trade ability, and that contracts in Mexico wouldn't affect US credit rating