PUEBLO BONITO Timeshare COMPLAINTS
Pueblo Bonito, Pueblo Bonito Emerald Bay, Pueblo Bonito Sunset Beach, Pueblo Bonito Rose, Pueblo Bonito Pacifica, Pueblo Bonito Blanco, Samba, Pueblo Bonito Montecristo Estates Luxury Villas, Pueblo Bonito Los Cabos Beach Resort, Pueblo Bonito Emerald Estates Luxury Villas, Pueblo Bonito Mazatlán Beach Resort, Pueblo Bonito Vantage, Quivira Los Cabos Residential, Pueblo Bonito Copala, Pueblo Bonito Coronado, Pueblo Bonito Vantage San Miguel de Allende, Pueblo Bonito Vantage Centro Histórico Mazatlán. Pueblo Bonito Novaispania Residences

- Legal Name:
- Operadora de Inmuebles Los Arcos S.A. de C.V.; Terra pacifica S.A. de C.V.
- Resort sales locations
- Cabo, Mazatlan.
- Resort collections
- Concord Servicing Corporation, Phoenix, AZ.
- Rental Companies:
- Suite Getaway, Elite Retreat
- Hotel Representatives:
- Sergio Cayeros, Tele Gutierrez, David Larson, Alfredo Ramirez, Briselda Ahumada, Eugene Miller, Veronica Escamilla, Roberto Guzman, Melanie Glazier, Omar Alvarez.
Legal name
Operadora de Inmuebles Los Arcos S.A. de C.V.; Terra pacifica S.A. de C.V.
Sales locations
Los Cabos, Mazatlan.
Collections
Concord Servicing Corporation, Phoenix, AZ.
Rental companies
Suite Getaway, Elite Retreat
Representatives
Sergio Cayeros, Tele Gutierrez, David Larson, Alfredo Ramirez, Briselda Ahumada, Eugene Miller, Veronica Escamilla, Roberto Guzman, Melanie Glazier, Omar Alvarez.
Pueblo Bonito Fractional Ownership: Resorts, Locations, and Common Complaints
In this section, you will find valuable information about Pueblo Bonito’s fractional ownership business. If you are thinking about buying a timeshare at Pueblo Bonito resorts, or if you have already closed a deal, there is content on important review sites where people share their opinions about their timeshare-buying experiences at various resorts, including Pueblo Bonito membership reviews on those same sites.
Pueblo Bonito Resort Portfolio
Pueblo Bonito is a Mexican hospitality group founded in 1994, with its first resort opening in 1987. Its holding company, Blazki, operates brands such as Pueblo Bonito, Emerald Bay, Sunset Beach, Montecristo, Novaispania, Copala, and Coronado.
Today, Pueblo Bonito operates nine luxury resorts in Los Cabos and Mazatlán, plus two Pueblo Bonito Vantage properties in San Miguel de Allende and Mazatlán’s Centro Histórico.
Los Cabos: Pueblo Bonito Pacifica Golf & Spa Resort, The Towers at Pacifica, Pueblo Bonito Sunset Beach Golf & Spa Resort, Montecristo Estates Luxury Villas, Pueblo Bonito Rosé Resort & Spa, and Pueblo Bonito Los Cabos Beach Resort.
Mazatlán: Pueblo Bonito Emerald Bay Resort & Spa, Pueblo Bonito Emerald Estates Luxury Villas, and Pueblo Bonito Mazatlán Beach Resort.
Pueblo Bonito Vantage: Pueblo Bonito Vantage San Miguel de Allende, a 111-room property in the Distrito Corazón area, and Pueblo Bonito Vantage Centro Histórico Mazatlán, a 24-room retreat inside a restored 19th-century building.
Quivira Los Cabos and Copala
Quivira Los Cabos is an 1,850-acre master-planned residential and resort community in Cabo San Lucas, developed by Pueblo Bonito founder Ernesto Coppel. It contains several residential communities, including Montecristo Estates, Copala Residences, Coronado Residences, Alvar, and Old Lighthouse Club, as well as the Jack Nicklaus-designed Quivira Golf Club.
Copala is a gated, full-ownership community within Quivira. It features colonial hacienda-style condominiums and townhomes, along with access to the Copala Club House and other Quivira amenities. Copala owners also receive discounts at Pueblo Bonito resorts, including reduced rates on dining, spa treatments, and golf.
This distinction matters because Pueblo Bonito operates both full-ownership real estate and fractional/timeshare products. Buyers should understand which type of ownership they are being offered.
Fractional Ownership and Timeshare Details
Montecristo Estates, Emerald Estates, and Novaispania Residences offer fractional ownership options. Novaispania Residences is described as the most luxurious fractional opportunity, featuring a 10-acre residential community with 28 home sites and 1,200 Pueblo Bonito Universal Points each year.
Access to other Pueblo Bonito resorts depends on your ownership level, so owners should refer to their ownership information to confirm eligibility.
Common Complaints and Reviews
Despite the company’s prestigious portfolio, when it comes to Pueblo Bonito fractional ownership (Pueblo Bonito Travel Club), selling it is not as good as the company claims its treatment of guests is, as seen in recent Pueblo Bonito timeshare reviews and common complaints.
Common complaints include:
- A salesperson has the client sign a waiver giving up their five-day right to cancel, claiming it is a special one-day-only offer. This is illegal in Mexico.
- A salesperson promises to sell the client’s old timeshare to offset the cost of the new timeshare. In the end, the client is referred to a resale company that does not sell the old timeshare, and the client is stuck with two timeshares and the maintenance fees for both properties.
- Complaints about Concord Pueblo Bonito and Pueblo Bonito Travel Club.
Reviews also mention Pueblo Bonito Emerald Bay, Pueblo Bonito Pacifica, and Pueblo Bonito Sunset Beach, including problems with membership updates that clients say do not benefit them.
Online Pueblo Bonito Travel Club reviews and the complaints above show that the scam problem is growing. Much of this happens in Mexico, where salespeople exploit foreigners’ and tourists’ limited knowledge of local law while they are on vacation. Similar issues are reported at Pueblo Bonito Sunset Beach, including poor management and unpleasant staff after guests reject timeshare invitations.
If you are considering fractional ownership, work with legitimate companies and stay alert. Check the seller’s background online, and be suspicious of anyone asking for an upfront fee; trustworthy deals are handled like real estate transactions.

Compre una membresia en Pueblo Bonito porque creí que iba a ser buen negocio, pero cuando regrese a mi casa vi que los tiempos compartido no valen nada, bueno me refiero a que no valen nada si los quieres rentar, pero si te los venden en el hotel te cuestan carísimos, tenía planeado abrir un negocio con ese dinero y como me dijeron que iba a gar dinero me deje llevar, ahora veo que fue como tirar mi dinero a la basura.
Fui fraudeado por pueblo bonito y quiero cancelar mi membresia ya me comuniqué con ellos para que me la cancelaran, porque cuando firme mi contrato mi vendedor me dijo que podía cancelarla en el momento que yo quisiera si no estaba contento con ella. Hace 3 días que llame para hacerlo me contestaron de manera muy prepotente y me dijeron que no se puede cancelar y en caso de ser así que tengo que pagarles el 50% del costo de la membresia, como si me regalaran el dinero.
I was thinking that my membership with Pueblo Bonito was cancelled until anemploymee from Pueblo Bonito called me 2 days ago and told me that he could sell my membership for $20,000 if I pay him $500. Of course I told him that I won´t pay any money, because I know that he is a scam too, but now I´m worried because I’m not sure if my membership has been cancelled yet.
Hemos pagado a 2 compañías para que nos renten nuestras semanas de tiempo compartido y ninguna nos a conseguido algo, ya no queremos invertirle un centavo más a esta membresía, no la estamos aprovechando porque mi marido trabaja y no podemos viajar con regularidad y ya vimos que las rentas de tiempo compartido no es un buen negocio, lamentablemente somos unos más que cayeron en las garras del tiempo compartido.
My wife and I attended a Pueblo Bonito Sunset Beach on Oct. 21, 2010. The promoter ("promotor turistico") was Felix Ramirez S. ([E-mail] 011-52-624-147-91-95). Felix promised us a $200 credit toward the hotel bill (which was honored) and two $55 sunset cruise tickets (which was also honored). At Sunset, we met Mitch Feld ([E-mail]; 624-142-9999). Mitch was a high-pressure, snake oil salesman. I had no interest in buying, but wanted to complete all obligations to receive our gifts. Mitch, 53, originally from Palm Desert, CA (can't miss him--squirreliest hands you'll ever shake, and the worst cologne ever), told us so many gems it was crazy. In no particular order, here are the best--(1) you make money--upwards of $1200 a year--just by buying the TS and renting it back; (2) the Sunset TS is the best one behind Hawaii, and you can use your weeks anywhere in the world for ridiculously low prices; (3) when the Sunset catering manager got on our golf cart, he asked how many buffet items are offered "because [I] just lie about the number everytime I talk about it, and want a real total;" (4) Mitch had no office [just shared a common cafeteria called "Sales Room 3"], no Pueblo email, no business card, and no brokerage license nor an international brokerage license, and (5) as friendly as he was, when I told him I would think about it, he said I either buy that day or forget it; when I told him to forget, we were promptly and rudely shown the door. Also beware that Monday/Tuesday/Wednesday are the prime targets for these promoters to get you to the TS presentation, and EVERYONE is in on it--concierge, bellboy, poolboy, bartenders, even some of the shop owners downtown. Mitch had one fact which I took for truth--that 0.0063 of people who walk out of the resort don't come back to buy timeshares. Maybe we can get that same number to people who walk through the door in the first place if they read more posts and blogs like these.
Was a victim of high pressure sales pitch at Pueblo Bonito in Cabo. Everything the salesperson told us were lies. They used gifts and alcohol to persuade us to buy. I can't believe I got scammed and now they are telling me I can't get out of it. They even gave us certificates for rooms at one of their resorts and told us it was on them and then turned around and charged us for the rooms! I was wondering what it would cost to get out of this thing and if you guys could help? I was taken advantage of!!!
Time share at Pueblo Bonito Sunset. At check in I was asked to sign up for a "welcome presentation/tour" for following day which I learned it was a timeshare sales. My credit card was charged for the amount of $6500 initially and told by the sale representative that I can cancel at the end of the day in order to qualify for promotions/gifts. I requested the credit card be reversed and was then asked to sign another document for this to happen and I was getting tired, was at the tour from 9 to 5:00pm,- trying to leave the place with my credit card and driver license. On the next day, I attempted to find the sale representation or sales manager for cancellation but failed to find anyone to assist me as the other sales represent claimed " we don't have anyone to help you right now." The fact is that I was not informed of my right to cancel in 5 days. And I was at the resort on my second day of stay. I have no access to the computer and unaware of their trick to delay my cancellation process. I already filed a dispute claim with credit card company for the amount of $2700.
I'm sorry to say that most of you should be blaming yourselves for not doing your homework. I love going to the Pueblo Bonito and the Montecristo, but i would never buy there, just because its OBVIOUSLY a hugely bad investment. You can't blame others for your bad decisions and when you sign a contract, you sign a contract. Many of you are talking about "getting the freebies". You go on vacation for freebies??? Really??? Thats whats wrong with the USA.... too many people who dont take responsibility for their actions and want something for nothing. I hope you all learned your lesson
I was just scammed by Pueblo Bonito into buying a new time share. They promised to sale my old timeshare, however this was a lie. I have not heard anything from them and they are ignoring my phone calls.
We bought fractional ownership at Montecristo Estates in Pueblo Bonito Sunset Beach at Cabo San Lucas last October.It was presented to me and my husband as an investment opportunity and 100% rental,it will pay for itself.Was also told will be able to sell existing timeshare and will use the monies for payment of the downpayment.My husband was sold on this but me,it took awhile realizing we can't afford this financial responsibility but against my better judgement and high pitch sales pressure and him repeating over and over it's a guaranteed rental,I signed the contract.I was told to I can't change my mind since it's a foreclosed property.Fast foreward ,came back in US and did my own research,found out that there's no market for timeshare.