PUEBLO BONITO Timeshare COMPLAINTS
Pueblo Bonito, Pueblo Bonito Emerald Bay, Pueblo Bonito Sunset Beach, Pueblo Bonito Rose, Pueblo Bonito Pacifica, Pueblo Bonito Blanco, Samba, Pueblo Bonito Montecristo Estates Luxury Villas, Pueblo Bonito Los Cabos Beach Resort, Pueblo Bonito Emerald Estates Luxury Villas, Pueblo Bonito Mazatlán Beach Resort, Pueblo Bonito Vantage, Quivira Los Cabos Residential, Pueblo Bonito Copala, Pueblo Bonito Coronado, Pueblo Bonito Vantage San Miguel de Allende, Pueblo Bonito Vantage Centro Histórico Mazatlán. Pueblo Bonito Novaispania Residences
- Legal Name:
- Operadora de Inmuebles Los Arcos S.A. de C.V.; Terra pacifica S.A. de C.V.
- Resort sales locations
- Cabo, Mazatlan.
- Resort collections
- Concord Servicing Corporation, Phoenix, AZ.
- Rental Companies:
- Suite Getaway, Elite Retreat
- Hotel Representatives:
- Sergio Cayeros, Tele Gutierrez, David Larson, Alfredo Ramirez, Briselda Ahumada, Eugene Miller, Veronica Escamilla, Roberto Guzman, Melanie Glazier, Omar Alvarez.
Legal name
Operadora de Inmuebles Los Arcos S.A. de C.V.; Terra pacifica S.A. de C.V.
Sales locations
Los Cabos, Mazatlan.
Collections
Concord Servicing Corporation, Phoenix, AZ.
Rental companies
Suite Getaway, Elite Retreat
Representatives
Sergio Cayeros, Tele Gutierrez, David Larson, Alfredo Ramirez, Briselda Ahumada, Eugene Miller, Veronica Escamilla, Roberto Guzman, Melanie Glazier, Omar Alvarez.
Pueblo Bonito Fractional Ownership: Resorts, Locations, and Common Complaints
In this section, you will find valuable information about Pueblo Bonito’s fractional ownership business. If you are thinking about buying a timeshare at Pueblo Bonito resorts, or if you have already closed a deal, there is content on important review sites where people share their opinions about their timeshare-buying experiences at various resorts, including Pueblo Bonito membership reviews on those same sites.
Pueblo Bonito Resort Portfolio
Pueblo Bonito is a Mexican hospitality group founded in 1994, with its first resort opening in 1987. Its holding company, Blazki, operates brands such as Pueblo Bonito, Emerald Bay, Sunset Beach, Montecristo, Novaispania, Copala, and Coronado.
Today, Pueblo Bonito operates nine luxury resorts in Los Cabos and Mazatlán, plus two Pueblo Bonito Vantage properties in San Miguel de Allende and Mazatlán’s Centro Histórico.
Los Cabos: Pueblo Bonito Pacifica Golf & Spa Resort, The Towers at Pacifica, Pueblo Bonito Sunset Beach Golf & Spa Resort, Montecristo Estates Luxury Villas, Pueblo Bonito Rosé Resort & Spa, and Pueblo Bonito Los Cabos Beach Resort.
Mazatlán: Pueblo Bonito Emerald Bay Resort & Spa, Pueblo Bonito Emerald Estates Luxury Villas, and Pueblo Bonito Mazatlán Beach Resort.
Pueblo Bonito Vantage: Pueblo Bonito Vantage San Miguel de Allende, a 111-room property in the Distrito Corazón area, and Pueblo Bonito Vantage Centro Histórico Mazatlán, a 24-room retreat inside a restored 19th-century building.
Quivira Los Cabos and Copala
Quivira Los Cabos is an 1,850-acre master-planned residential and resort community in Cabo San Lucas, developed by Pueblo Bonito founder Ernesto Coppel. It contains several residential communities, including Montecristo Estates, Copala Residences, Coronado Residences, Alvar, and Old Lighthouse Club, as well as the Jack Nicklaus-designed Quivira Golf Club.
Copala is a gated, full-ownership community within Quivira. It features colonial hacienda-style condominiums and townhomes, along with access to the Copala Club House and other Quivira amenities. Copala owners also receive discounts at Pueblo Bonito resorts, including reduced rates on dining, spa treatments, and golf.
This distinction matters because Pueblo Bonito operates both full-ownership real estate and fractional/timeshare products. Buyers should understand which type of ownership they are being offered.
Fractional Ownership and Timeshare Details
Montecristo Estates, Emerald Estates, and Novaispania Residences offer fractional ownership options. Novaispania Residences is described as the most luxurious fractional opportunity, featuring a 10-acre residential community with 28 home sites and 1,200 Pueblo Bonito Universal Points each year.
Access to other Pueblo Bonito resorts depends on your ownership level, so owners should refer to their ownership information to confirm eligibility.
Common Complaints and Reviews
Despite the company’s prestigious portfolio, when it comes to Pueblo Bonito fractional ownership (Pueblo Bonito Travel Club), selling it is not as good as the company claims its treatment of guests is, as seen in recent Pueblo Bonito timeshare reviews and common complaints.
Common complaints include:
- A salesperson has the client sign a waiver giving up their five-day right to cancel, claiming it is a special one-day-only offer. This is illegal in Mexico.
- A salesperson promises to sell the client’s old timeshare to offset the cost of the new timeshare. In the end, the client is referred to a resale company that does not sell the old timeshare, and the client is stuck with two timeshares and the maintenance fees for both properties.
- Complaints about Concord Pueblo Bonito and Pueblo Bonito Travel Club.
Reviews also mention Pueblo Bonito Emerald Bay, Pueblo Bonito Pacifica, and Pueblo Bonito Sunset Beach, including problems with membership updates that clients say do not benefit them.
Online Pueblo Bonito Travel Club reviews and the complaints above show that the scam problem is growing. Much of this happens in Mexico, where salespeople exploit foreigners’ and tourists’ limited knowledge of local law while they are on vacation. Similar issues are reported at Pueblo Bonito Sunset Beach, including poor management and unpleasant staff after guests reject timeshare invitations.
If you are considering fractional ownership, work with legitimate companies and stay alert. Check the seller’s background online, and be suspicious of anyone asking for an upfront fee; trustworthy deals are handled like real estate transactions.
Everything you read about them is true. Deception, lies, deceit. Beware!!! Been there done that!!
Yo soy otro afectado mas. Agradeceria que se pusieran en contacto conmigo, me interesa mucho cancelar!!
tengo años teniendo problemas para usar mis semanas, me gustaria porfin cancelar mi tiempo compartido con ellos y deshacerme de tantos problemas
If you want to go on a vacation, look for cheap hotels online, but never buy a timeshare!
I'm very upset! Totally lied to and mislead! Please be careful, they are the worst
I told them I want to cancel the purchase and they refused to.. how do I get out of this mess?
Este es mi segundo año con el tiempo compartido y resulta que NUNCA tiene fechas disponibles para cuando quiero ir, es la tercera vez en este año que solicito una reservación y las tres veces e han dicho que no hay disponibilidad. Hpoy es 12 de agosto de 2014 y pedí una reservación para el 4 de diciembre y NO HAY!!!! y ke dijeron por teléfono que necesito hacer la reservación con UN AÑO de anticipación ... dicen que en mi contrato dice eso... ya revise mi contrato y no lo encuentro le pedí a las personas del call center que me dijeran en que parte de mi contrato dice que con un año de anticipación tengo que hacer la reservación y me dijeron textual "nosotros no tenemos el contrato en la mano pero ahi debe de decir"... les contesté que "yo si lo tenia en la mano, que por favor me dijeran donde decia eso... y no supieron decirme donde!!!!
ES UN FRAUDE Y QUIERO DEMANDAR, ALGUIEN YA DEMANDO Y COMO LE FUE???? QUIERO QUE ME REGRESEN MI DINERO ESTO ES UN FRAUDE!!!
they used their "hightech" and showed us how "easy" was to use their program based in points, and at the end when we told the sales person that we could not afford it then they offered it as the best program for invest our money arguing that we could rent our points through them bacause as they have other resorts in Mexico they "need" those rooms
NO COMPREN en este lugar, la experiencia que acabamos de experimentar nos dice que en la vida ..."las cosas que no te cuestan, es porque pagas el doble por ellas" fuimos reclutados (enganchados) por personal que se encontraba en la entrada del hotel Pueblo bonito Rose, nos invitaron a conocer el complejo Pueblo bonito sunset, nos ofrecieron regalos y mas regalos... nos llevaron en un camion panoramico, llegamos al complejo, nos enseñaron el lugar el cual es verdaderamente hermoso, de ahi a desayunar, y luego vino el martirio de ofrecerte la luna y las estrellas, te ofrecen paquetes que van desde 4 hasta 12 personas en tiempos compratidos de una semana hasta las que tu decidas, todo se escucha bien kool, hasta que algo no te convence ellos se empeñan en que aproveches poque solo ese dia puedes comprar, te envuelven y te presionan... son muy insistentes y cada que te niegas..te mandan a otra persona con mas experiencia... te niegas ..y te envian a otra mas experimentada, en total te enfrentas a unos 4 o 5 lobos con hambre de que les compres,, al final lo que costaba por ejemplo 350,000 con una vigencia de 99 años, te lo bajan a 30,000 solo para 10 años, jajajajaja que AMABLES.. hasta te ofrecen no pagar mantenimiento ni cuota, te regalan certificados para viajar en barco o cruceros por alaska y no se cuantos lugares mas, te dcen que ahi viven artistas de Holliwood y en fin puras mntiras, lo unico bueno es que estar soportando tanta presion te premian con un certificado para te subas a un barco y te lleven a bucear y admirar el arco, pero claro siempre y cuando toleres las 4.5 horas que se requieren para escuchar sus ofertas patito, por favor tengan cuidado porque les exigen lleven tarjetas de credito las cuales si no las portan al momento de llegar a la cita, los miran como unos desarrapados... y ellos que son me pregunto?
es el peor resort en el que he estado, son muy groseros y meten muchisima presion!!!!!!!!!!!!!