PUEBLO BONITO Timeshare COMPLAINTS
Pueblo Bonito, Pueblo Bonito Emerald Bay, Pueblo Bonito Sunset Beach, Pueblo Bonito Rose, Pueblo Bonito Pacifica, Pueblo Bonito Blanco, Samba, Pueblo Bonito Montecristo Estates Luxury Villas, Pueblo Bonito Los Cabos Beach Resort, Pueblo Bonito Emerald Estates Luxury Villas, Pueblo Bonito Mazatlán Beach Resort, Pueblo Bonito Vantage, Quivira Los Cabos Residential, Pueblo Bonito Copala, Pueblo Bonito Coronado, Pueblo Bonito Vantage San Miguel de Allende, Pueblo Bonito Vantage Centro Histórico Mazatlán. Pueblo Bonito Novaispania Residences
- Legal Name:
- Operadora de Inmuebles Los Arcos S.A. de C.V.; Terra pacifica S.A. de C.V.
- Resort sales locations
- Cabo, Mazatlan.
- Resort collections
- Concord Servicing Corporation, Phoenix, AZ.
- Rental Companies:
- Suite Getaway, Elite Retreat
- Hotel Representatives:
- Sergio Cayeros, Tele Gutierrez, David Larson, Alfredo Ramirez, Briselda Ahumada, Eugene Miller, Veronica Escamilla, Roberto Guzman, Melanie Glazier, Omar Alvarez.
Legal name
Operadora de Inmuebles Los Arcos S.A. de C.V.; Terra pacifica S.A. de C.V.
Sales locations
Los Cabos, Mazatlan.
Collections
Concord Servicing Corporation, Phoenix, AZ.
Rental companies
Suite Getaway, Elite Retreat
Representatives
Sergio Cayeros, Tele Gutierrez, David Larson, Alfredo Ramirez, Briselda Ahumada, Eugene Miller, Veronica Escamilla, Roberto Guzman, Melanie Glazier, Omar Alvarez.
Pueblo Bonito Fractional Ownership: Resorts, Locations, and Common Complaints
In this section, you will find valuable information about Pueblo Bonito’s fractional ownership business. If you are thinking about buying a timeshare at Pueblo Bonito resorts, or if you have already closed a deal, there is content on important review sites where people share their opinions about their timeshare-buying experiences at various resorts, including Pueblo Bonito membership reviews on those same sites.
Pueblo Bonito Resort Portfolio
Pueblo Bonito is a Mexican hospitality group founded in 1994, with its first resort opening in 1987. Its holding company, Blazki, operates brands such as Pueblo Bonito, Emerald Bay, Sunset Beach, Montecristo, Novaispania, Copala, and Coronado.
Today, Pueblo Bonito operates nine luxury resorts in Los Cabos and Mazatlán, plus two Pueblo Bonito Vantage properties in San Miguel de Allende and Mazatlán’s Centro Histórico.
Los Cabos: Pueblo Bonito Pacifica Golf & Spa Resort, The Towers at Pacifica, Pueblo Bonito Sunset Beach Golf & Spa Resort, Montecristo Estates Luxury Villas, Pueblo Bonito Rosé Resort & Spa, and Pueblo Bonito Los Cabos Beach Resort.
Mazatlán: Pueblo Bonito Emerald Bay Resort & Spa, Pueblo Bonito Emerald Estates Luxury Villas, and Pueblo Bonito Mazatlán Beach Resort.
Pueblo Bonito Vantage: Pueblo Bonito Vantage San Miguel de Allende, a 111-room property in the Distrito Corazón area, and Pueblo Bonito Vantage Centro Histórico Mazatlán, a 24-room retreat inside a restored 19th-century building.
Quivira Los Cabos and Copala
Quivira Los Cabos is an 1,850-acre master-planned residential and resort community in Cabo San Lucas, developed by Pueblo Bonito founder Ernesto Coppel. It contains several residential communities, including Montecristo Estates, Copala Residences, Coronado Residences, Alvar, and Old Lighthouse Club, as well as the Jack Nicklaus-designed Quivira Golf Club.
Copala is a gated, full-ownership community within Quivira. It features colonial hacienda-style condominiums and townhomes, along with access to the Copala Club House and other Quivira amenities. Copala owners also receive discounts at Pueblo Bonito resorts, including reduced rates on dining, spa treatments, and golf.
This distinction matters because Pueblo Bonito operates both full-ownership real estate and fractional/timeshare products. Buyers should understand which type of ownership they are being offered.
Fractional Ownership and Timeshare Details
Montecristo Estates, Emerald Estates, and Novaispania Residences offer fractional ownership options. Novaispania Residences is described as the most luxurious fractional opportunity, featuring a 10-acre residential community with 28 home sites and 1,200 Pueblo Bonito Universal Points each year.
Access to other Pueblo Bonito resorts depends on your ownership level, so owners should refer to their ownership information to confirm eligibility.
Common Complaints and Reviews
Despite the company’s prestigious portfolio, when it comes to Pueblo Bonito fractional ownership (Pueblo Bonito Travel Club), selling it is not as good as the company claims its treatment of guests is, as seen in recent Pueblo Bonito timeshare reviews and common complaints.
Common complaints include:
- A salesperson has the client sign a waiver giving up their five-day right to cancel, claiming it is a special one-day-only offer. This is illegal in Mexico.
- A salesperson promises to sell the client’s old timeshare to offset the cost of the new timeshare. In the end, the client is referred to a resale company that does not sell the old timeshare, and the client is stuck with two timeshares and the maintenance fees for both properties.
- Complaints about Concord Pueblo Bonito and Pueblo Bonito Travel Club.
Reviews also mention Pueblo Bonito Emerald Bay, Pueblo Bonito Pacifica, and Pueblo Bonito Sunset Beach, including problems with membership updates that clients say do not benefit them.
Online Pueblo Bonito Travel Club reviews and the complaints above show that the scam problem is growing. Much of this happens in Mexico, where salespeople exploit foreigners’ and tourists’ limited knowledge of local law while they are on vacation. Similar issues are reported at Pueblo Bonito Sunset Beach, including poor management and unpleasant staff after guests reject timeshare invitations.
If you are considering fractional ownership, work with legitimate companies and stay alert. Check the seller’s background online, and be suspicious of anyone asking for an upfront fee; trustworthy deals are handled like real estate transactions.
They have a lousy service, and they are a liars. All I want is to cancel my contract and forget this nightmare.
SI RENUNCIABA A MI DERECHO DE 5 DIAS ME HARIAN DESCUENTOS PERO AL FINAL SIEMPRE TE COBRAN TODO, Y AHORA NO SE QUE HACER, AYUDENME
Tengan cuidado con estas compañías fraudulentas, todas las personas que tienen tiempos compartidos en cualquier desarrollo es probable que traten de venderles miles de ofertas que al final son puras estafas
FIRME UN CONTRATO PARA UN TIEMPO COMPARTIDO CON EL HOTEL PUEBLO BONITO. PERO ANALIZANDO A FONDO EL CONTRATO QUE EN MANERA PRECIPITADA FIRME CAI EN CUENTA DE QUE ES MEJOR CANCELAR YA ME COBRARON UN ANTICIPO DE 24000 TIENEN INFORMACION QUE ME PUEDA APOYAR?
Do not buy a timeshare at Pueblo Bonito Sunset Beach.......They will tell you lies to get you to buy at PBSB. My friend and I bought since we thought this place was amazing. We purchased a timeshare so we can enjoy PBSB and more again and agan. We signed a contract that gave us 100 points (1 week) every year to use at PBSB or anywhere through RCI. We were told we would have to only pay the matainence fee every other year. We were also told that if we did not want to go to PBSB we could exchange our 1 week for 2 weeks at any place offered through RCI. We were given 3 bonus weeks to use for the next 3 years starting in 2011. It was an RCI Bonus week certificate.We tried to talk with someone while still in Mexico about canceling our contract after we read bad stories on the internet about the timeshare scams at PBSB. But nobody would really help us. They just had excuses to tell us. We returned Sept. 28th 2010. On Oct 1st we had an email sent to us from PBSB stating the "changes" to our contract. It stated that we would only get 50 points every signed by Dave Larson at PBSB. year and that we would have to pay the maintainence fee EVERY year. we then called RCI about using our bonus week cert. through RCI. When we called RCI they had no idea who we were. They said we needed to be a member in order to use the bonus weeks. And also pay an exchange fee. In order to be a member we would need to pay $98 a year and an exchange fee of $199. We were never told that we had to pay for RCI while in Mexico. So basically everything we signed on has not been true. And do not get the extra Pueblo Bonito Premier.....Its not a deal. The prices they show you are not what they are when you look yourself. Unless you go REALLY last minute. Our timeshare guy Alberto Gutierrez owns a yacht so believe me these people dont need your money.The contact numbers we were given is only long distance. So if you want to talk to them it costs more money. And when you email them if you get a response its a response that doesnt answer any of your questions. Go online and read all about Pueblo Bonito Sunset Beach timeshare scams......It has happened MANY times. if our contract was what we originally agreed to we would not have a problem with PBSB. I would only reccomend friends and family to stay there if they stayed away from the timeshare people. I havent really read anything positive about buying a timeshare through PBSB.
The Hotel is great.The staff is great. the food is great and the service is great. The only thing that keeps this place from being "THE BEST" is the false timeshares they sell...If its too good to be true then it is. Go on someone elses timeshare!! Or just book yourself.
Estoy en la misma situación que Adriana Lemionet. No he podido usar el tiempo compartido y es mas el esrtes y el tiempo perdido que el supesto beneficio. Lo estoy tratando de cancelar, pero no me rembolsan nada de lo que ya pague... muy mala experiencia!
I know these people very well, I was scammed 2 years ago and basically, they did nothing to make me happy!
i own 2 weeks at pueblo bonito and i'm looking for a way to invalidate my contract can you help me
I am so disgusted. This is why no one trust in the resorts nowadays, you all should be ashamed of yourselves!!!!
en esta empresas son todos unos inconcientes, me dijeron que si renunciaba a mis 5 dias para cancelar me hacian ofertas y regalos, nunca recibi nada y ahora estoy metido en un problema para cancelar