FIESTA AMERICANA VACATION CLUB Timeshare COMPLAINTS
Live Aqua, Grand Fiesta Americana, Curamoria Collection, Fiesta Americana, The Explorean, Fiesta INN, Gamma Hoteles, One Hoteles, Kivac, Freestyle Hotels, Fiesta Rewards, Fiesta Americana Travelty, Fiesta Rewards Apreaciare, Fiesta Rewards Motiva, Access
Legal Name
Grupo Posadas S.A de CV, Desarrolladora Caribe S. A de C.V., Posadas de Latinoameria S.A. de C.V., Grupo Posadas S.A. B de C.V.
Sales Locations
Acapulco, Aguscalientes, Cozumel, Cancún, CDMX, Ciudad del Carmen, Chihuahua, Ciudad Juarez, Celaya, Cuernavaca, Chetumal, Culiacan, Durango,Guadalajara, Hermosillo, León, Los Cabos, Los Mochis, Merida, Mexicali, Monterrey, Morelia, Nogales Puerto Vallarta, Punta Cana, Queretaro, San Miguel de Allende, San Luis Potosi, Oaxaca, Puebla, Queretaro, Tuxtla, Veracruz, Zacatecas.
Complaints
- There is never availability for the dates you want to travel
- It´s more difficult to find available room as a member of the Fiesta Americana Vacation Club
- Annual fees are too high and in dollars
- You must pay maintenance fees even if you do no use your timeshare
- You must pay a Club fee
- Fiesta Americana decides when and how to raise its fees
- They sell your data information to scam companies
- Insufficient points to vacation
Fiesta Americana Coral Beach looked stunning from afar, but once checked in, the cracks showed quickly. Service was slow, room repairs took hours, and every time we complained, we were told someone would “follow up,” which never happened. Add to that the constant upsell attempts, and our vacation lost its charm fast.
Fiesta Americana Cancún Villas had decent grounds, but basic service was lacking. We had to wait long times for simple requests — extra towels, room service, even a faulty lock on the balcony door. The upsell pressure was constant, and for what they charge, I expected better attention.
En Fiesta Americana Cozumel todo parecía irregular. Pedíamos cosas simples como toallas extra o reparación en la habitación y tardaban demasiado en responder. Además, la insistencia con vendernos su club vacacional era tan constante que arruinó el ambiente de descanso.
Fiesta Americana Cancún Villas has a magnificent setting, but the reality was disappointing. We waited over an hour to check in, and once inside, the elevator broke down. The “ocean view” room we paid extra for barely faced the sea. It felt like a bait-and-switch.
En Fiesta Americana Cozumel, el servicio fue muy lento y poco organizado. Pedí ayuda para una lámpara rota en mi cuarto y tardaron un día en venir. Para colmo, el equipo de ventas insistía cada mañana para que aceptara su membresía, destruyendo cualquier sensación de descanso.
En Fiesta Americana Cozumel el hotel es bonito, pero la atención deja mucho que desear. Las toallas tardaban en llegar, el personal parecía distraído y te presionaban para que asistieras a su presentación de membresía. Sentí que cada minuto de descanso corría el riesgo de convertirse en una venta.
Fiesta Americana Cancún Villas has a stunning property, but that doesn’t make up for the disappointing service. We waited long periods for room service, and when our key card wouldn’t work, the front desk acted like it was our fault. For the cost of a luxury stay, I expected much better support.
Fiesta Americana Puerto Vallarta has a nice beach, but that’s where the positives ended for us. The elevator in our building broke twice, there was construction noise in the mornings, and when we asked for compensation we got vague apologies and no action. It really ruined the escape.
En Fiesta Americana Cozumel la habitación estaba mal insonorizada: escuchábamos ruidos de pasillo hasta tarde. El personal parecía más interesado en vender su club vacacional que en brindarnos atención. Cuando pedimos hablar con alguien responsable, nos dijeron que “ya se vería” y eso fue todo.
We stayed at Fiesta Americana Cancún Villas, and the service was inconsistent at best. The staff kept mixing up our reservations, and housekeeping skipped our room twice. When we mentioned it, they offered a “special deal” to join their vacation club instead of fixing the problem. Totally unprofessional.