FIESTA AMERICANA VACATION CLUB Timeshare COMPLAINTS
Live Aqua, Grand Fiesta Americana, Curamoria Collection, Fiesta Americana, The Explorean, Fiesta INN, Gamma Hoteles, One Hoteles, Kivac, Freestyle Hotels, Fiesta Rewards, Fiesta Americana Travelty, Fiesta Rewards Apreaciare, Fiesta Rewards Motiva, Access
Legal Name
Grupo Posadas S.A de CV, Desarrolladora Caribe S. A de C.V., Posadas de Latinoameria S.A. de C.V., Grupo Posadas S.A. B de C.V.
Sales Locations
Acapulco, Aguscalientes, Cozumel, Cancún, CDMX, Ciudad del Carmen, Chihuahua, Ciudad Juarez, Celaya, Cuernavaca, Chetumal, Culiacan, Durango,Guadalajara, Hermosillo, León, Los Cabos, Los Mochis, Merida, Mexicali, Monterrey, Morelia, Nogales Puerto Vallarta, Punta Cana, Queretaro, San Miguel de Allende, San Luis Potosi, Oaxaca, Puebla, Queretaro, Tuxtla, Veracruz, Zacatecas.
Complaints
- There is never availability for the dates you want to travel
- It´s more difficult to find available room as a member of the Fiesta Americana Vacation Club
- Annual fees are too high and in dollars
- You must pay maintenance fees even if you do no use your timeshare
- You must pay a Club fee
- Fiesta Americana decides when and how to raise its fees
- They sell your data information to scam companies
- Insufficient points to vacation
We stayed at Fiesta Americana Cancún Villas, and the service was inconsistent at best. The staff kept mixing up our reservations, and housekeeping skipped our room twice. When we mentioned it, they offered a “special deal” to join their vacation club instead of fixing the problem. Totally unprofessional.
Fiesta Americana Puerto Vallarta no vale lo que cobran. La atención fue pésima, los meseros parecían confundidos y el Wi-Fi no servía. Intentaron vendernos una membresía y hasta nos prometieron descuentos falsos. No volvería ni por curiosidad.
Fiesta Americana Puerto Vallarta looked charming online, but it’s falling apart. The elevators broke twice during our stay, and the staff acted like it wasn’t a big deal. The pool was crowded, and the drinks were weak. When we complained, we were told “that’s just how things are here.”
Fiesta Americana Cozumel decepciona con su servicio. El check-in fue lento y desorganizado, y las habitaciones necesitan urgente mantenimiento. Lo peor es que tratan de venderte membresías disfrazadas de “ofertas exclusivas.” No volveríamos aunque nos lo regalaran.
Fiesta Americana Cozumel was a letdown. The beach area was full of rocks, and the “ocean view” room we paid extra for barely had a glimpse of the sea. We also had constant issues with the key card not working. When we asked for help, the front desk acted annoyed. Definitely not worth what we paid.
Fiesta Americana Cancún Villas no cumplió con las expectativas. El servicio al cliente fue impersonal, las bebidas sabían aguadas y el restaurante cerraba temprano. Lo peor fue que te abordan a cada rato para ofrecer membresías, interrumpiendo cualquier momento de descanso.
Fiesta Americana Cancun Villas was supposed to be relaxing, but it turned into a headache. They overbooked our room and offered a downgrade without compensation. When we complained, the staff acted like it was our fault. Definitely not the level of service they advertise online.
En Fiesta Americana Los Cabos, el servicio fue un desastre. Las áreas comunes estaban descuidadas, y el personal parecía no saber cómo manejar las quejas. Para colmo, las bebidas eran mediocres y los precios elevados. No volvería ni gratis.
We booked Fiesta Americana Puerto Vallarta for our anniversary trip and ended up regretting it. The check-in process was confusing, and our ocean view room turned out to be “partial view,” meaning we saw mostly a wall. The staff apologized, but nothing changed. For the price, it wasn’t worth the hassle.
En Fiesta Americana Cozumel, lo único bueno fue el clima. Todo lo demás dejó mucho que desear: limpieza deficiente, servicio lento y una actitud poco amable del personal. Ni siquiera ofrecieron disculpas por el ruido de las reparaciones que hacían desde temprano.