FIESTA AMERICANA VACATION CLUB Timeshare COMPLAINTS
Live Aqua, Grand Fiesta Americana, Curamoria Collection, Fiesta Americana, The Explorean, Fiesta INN, Gamma Hoteles, One Hoteles, Kivac, Freestyle Hotels, Fiesta Rewards, Fiesta Americana Travelty, Fiesta Rewards Apreaciare, Fiesta Rewards Motiva, Access
Legal Name
Grupo Posadas S.A de CV, Desarrolladora Caribe S. A de C.V., Posadas de Latinoameria S.A. de C.V., Grupo Posadas S.A. B de C.V.
Sales Locations
Acapulco, Aguscalientes, Cozumel, Cancún, CDMX, Ciudad del Carmen, Chihuahua, Ciudad Juarez, Celaya, Cuernavaca, Chetumal, Culiacan, Durango,Guadalajara, Hermosillo, León, Los Cabos, Los Mochis, Merida, Mexicali, Monterrey, Morelia, Nogales Puerto Vallarta, Punta Cana, Queretaro, San Miguel de Allende, San Luis Potosi, Oaxaca, Puebla, Queretaro, Tuxtla, Veracruz, Zacatecas.
Complaints
- There is never availability for the dates you want to travel
- It´s more difficult to find available room as a member of the Fiesta Americana Vacation Club
- Annual fees are too high and in dollars
- You must pay maintenance fees even if you do no use your timeshare
- You must pay a Club fee
- Fiesta Americana decides when and how to raise its fees
- They sell your data information to scam companies
- Insufficient points to vacation
Fiesta Americana Cancún seemed promising, but ended up being a disappointment. The beach was crowded, the restaurants were disorganized, and service was slow even for simple requests. On top of that, every staff interaction seemed to end with a push for their vacation club — not what we expected from a place with such premium pricing.
En Fiesta Americana Cozumel la atención fue lenta y poco coordinada. La habitación tenía puertas que no cerraban bien y el personal tardaba en atender cualquier petición. Además, nos bombardearon con charlas sobre membresías vacacionales en vez de concentrarse en atender a los huéspedes.
Fiesta Americana Cancún Villas has a beautiful setting, but the service was poor and slow. We waited ages for the front desk to solve a key card issue, the elevators broke down, and housekeeping seemed inconsistent. Meanwhile, staff kept offering “special presentations” about their vacation club, which got old fast.
Fiesta Americana Cancún Villas looked good in promos, but the stay was disappointing. On the second night, the air conditioner died — and even after pedir ayuda, tardaron más de 6 horas en enviarnos mantenimiento. Meanwhile, staff kept offering “exclusive deals” if we signed up for their vacation club. It felt like paying for neglect.
En Fiesta Americana Cozumel todo fue incómodo: la habitación tenía problemas, el mantenimiento respondía lento, y parecía que sólo les interesaba vender la membresía. Las áreas comunes se sentían descuidadas y durante toda la estancia nos recordaban su plan vacacional. Una decepción total.
En Fiesta Americana Cozumel el personal parecía saturado. Pedimos asistencia con el aire acondicionado, que hacía un ruido tremendo, y tardaron casi un día en atender. La comida se sentía repetitiva y el ambiente se volvió pesado con tantas invitaciones a conocer su club vacacional. No volveremos.
Fiesta Americana Coral Beach looked stunning from afar, but once checked in, the cracks showed quickly. Service was slow, room repairs took hours, and every time we complained, we were told someone would “follow up,” which never happened. Add to that the constant upsell attempts, and our vacation lost its charm fast.
Fiesta Americana Cancún Villas had decent grounds, but basic service was lacking. We had to wait long times for simple requests — extra towels, room service, even a faulty lock on the balcony door. The upsell pressure was constant, and for what they charge, I expected better attention.
En Fiesta Americana Cozumel todo parecía irregular. Pedíamos cosas simples como toallas extra o reparación en la habitación y tardaban demasiado en responder. Además, la insistencia con vendernos su club vacacional era tan constante que arruinó el ambiente de descanso.
Fiesta Americana Cancún Villas has a magnificent setting, but the reality was disappointing. We waited over an hour to check in, and once inside, the elevator broke down. The “ocean view” room we paid extra for barely faced the sea. It felt like a bait-and-switch.