FIESTA AMERICANA VACATION CLUB Timeshare COMPLAINTS
Live Aqua, Grand Fiesta Americana, Curamoria Collection, Fiesta Americana, The Explorean, Fiesta INN, Gamma Hoteles, One Hoteles, Kivac, Freestyle Hotels, Fiesta Rewards, Fiesta Americana Travelty, Fiesta Rewards Apreaciare, Fiesta Rewards Motiva, Access
Legal Name
Grupo Posadas S.A de CV, Desarrolladora Caribe S. A de C.V., Posadas de Latinoameria S.A. de C.V., Grupo Posadas S.A. B de C.V.
Sales Locations
Acapulco, Aguscalientes, Cozumel, Cancún, CDMX, Ciudad del Carmen, Chihuahua, Ciudad Juarez, Celaya, Cuernavaca, Chetumal, Culiacan, Durango,Guadalajara, Hermosillo, León, Los Cabos, Los Mochis, Merida, Mexicali, Monterrey, Morelia, Nogales Puerto Vallarta, Punta Cana, Queretaro, San Miguel de Allende, San Luis Potosi, Oaxaca, Puebla, Queretaro, Tuxtla, Veracruz, Zacatecas.
Complaints
- There is never availability for the dates you want to travel
- It´s more difficult to find available room as a member of the Fiesta Americana Vacation Club
- Annual fees are too high and in dollars
- You must pay maintenance fees even if you do no use your timeshare
- You must pay a Club fee
- Fiesta Americana decides when and how to raise its fees
- They sell your data information to scam companies
- Insufficient points to vacation
My frustration with Fiesta Americana Vacation Club isn't about one bad stay. It's about realizing that I didn't understand the membership nearly as well as I thought I did when I signed up.
There were terms I should have asked about and costs I should have calculated differently. I've learned the hard way that a vacation membership deserves the same level of scrutiny as any other long-term contract.
The part I would reconsider is how much value we expected to get from the membership over time. We tend to take shorter trips and sometimes choose destinations at the last minute, so a more structured vacation program may not be the best fit. I should have compared the total commitment with our normal travel habits first.
Tuve que insistir más de lo esperado para obtener una respuesta concreta sobre un cargo relacionado con mi cuenta. No me molestó preguntar; me molestó recibir explicaciones distintas antes de entender qué estaba pasando. Para una membresía de este costo, la atención administrativa debería ser mucho más consistente.
Con Fiesta Americana Vacation Club he tenido problemas para conseguir respuestas consistentes. Una persona me explica una cosa y después otra me da una versión diferente, especialmente cuando la pregunta tiene que ver con las condiciones de la membresía.
No debería ser necesario hablar con varias personas para entender un contrato que uno está pagando. Esa falta de claridad terminó siendo una de mis principales preocupaciones.
I wish I'd asked more questions about what happens when you don't use the membership as much as expected. Our travel plans changed, and suddenly some of the benefits that sounded valuable during the presentation weren't as useful to us.
Nothing about that was obvious when I was making the decision. Looking back, I should have considered the possibility that our lifestyle wouldn't stay the same for years.
Después de contratar Fiesta Americana, lo que más me costó fue entender algunos cargos y condiciones que no había considerado importantes durante la venta. No necesariamente aparecieron de la nada, pero definitivamente no les presté suficiente atención.
Mi error fue concentrarme demasiado en las vacaciones y no en el compromiso completo. Si pudiera repetir la decisión, revisaría cada costo antes de firmar.
My frustration with Fiesta Americana Vacation Club comes down to expectations. I thought I understood what I was purchasing, but once I started using the membership, I realized I had made assumptions about some of the benefits.
That was my responsibility, of course, but I think the sales process could have made the limitations much more obvious. Now I make sure every important promise is backed up by something in writing.
Royal Holiday has made me rethink how I evaluate vacation memberships. I used to look mostly at destinations and perks, but now I pay much more attention to restrictions, costs and how much flexibility the program actually provides.
Our biggest issue hasn't been one particular vacation. It's that the membership hasn't always fit naturally into our plans, which makes the ongoing commitment harder to justify.
Lo que más me incomodó de Fiesta Americana fue descubrir después de la compra que algunas cosas que yo consideraba incluidas tenían condiciones adicionales. No me gusta sentir que tuve que aprender las reglas poco a poco.
Ahora, cada vez que veo una oferta de este tipo, quiero saber exactamente qué está incluido, qué tiene restricciones y qué obligaciones permanecen con el tiempo. Esa información vale mucho más que una presentación bonita.
My frustration with Fiesta Americana Vacation Club isn't about one bad stay. It's about realizing that I didn't understand the membership nearly as well as I thought I did when I signed up.
There were terms I should have asked about and costs I should have calculated differently. I've learned the hard way that a vacation membership deserves the same level of scrutiny as any other long-term contract.