FIESTA AMERICANA VACATION CLUB Timeshare COMPLAINTS
Live Aqua, Grand Fiesta Americana, Curamoria Collection, Fiesta Americana, The Explorean, Fiesta INN, Gamma Hoteles, One Hoteles, Kivac, Freestyle Hotels, Fiesta Rewards, Fiesta Americana Travelty, Fiesta Rewards Apreaciare, Fiesta Rewards Motiva, Access
Legal Name
Grupo Posadas S.A de CV, Desarrolladora Caribe S. A de C.V., Posadas de Latinoameria S.A. de C.V., Grupo Posadas S.A. B de C.V.
Sales Locations
Acapulco, Aguscalientes, Cozumel, Cancún, CDMX, Ciudad del Carmen, Chihuahua, Ciudad Juarez, Celaya, Cuernavaca, Chetumal, Culiacan, Durango,Guadalajara, Hermosillo, León, Los Cabos, Los Mochis, Merida, Mexicali, Monterrey, Morelia, Nogales Puerto Vallarta, Punta Cana, Queretaro, San Miguel de Allende, San Luis Potosi, Oaxaca, Puebla, Queretaro, Tuxtla, Veracruz, Zacatecas.
Complaints
- There is never availability for the dates you want to travel
- It´s more difficult to find available room as a member of the Fiesta Americana Vacation Club
- Annual fees are too high and in dollars
- You must pay maintenance fees even if you do no use your timeshare
- You must pay a Club fee
- Fiesta Americana decides when and how to raise its fees
- They sell your data information to scam companies
- Insufficient points to vacation
One afternoon summed up the entire trip. We had confirmed an activity the previous evening, only to arrive and find that our reservation couldn't be located. Nobody blamed us, but nobody seemed able to explain what had happened either.
Situations like that don't ruin a vacation by themselves, yet they slowly chip away at the experience. By the end of the week we found ourselves double-checking everything instead of simply enjoying the resort.
One thing that surprised me was how often we had to verify arrangements we'd already made. We confirmed activities in advance, only to arrive and discover that something had been overlooked or entered differently.
Nobody wants to spend vacation time chasing confirmations. The resort has many positive qualities, but better coordination between departments would have made a noticeable difference in our overall experience.
En Fiesta Americana hubo varias ocasiones donde sentí que faltaba comunicación entre las distintas áreas del hotel. Lo que un empleado confirmaba durante la mañana parecía cambiar por la tarde sin ninguna explicación.
No fue un viaje malo, pero sí uno donde constantemente aparecían pequeños inconvenientes que podían haberse evitado con una mejor organización interna.
There wasn't one huge incident that ruined our stay. Instead, it felt like we kept losing time because little things weren't coordinated properly. A reservation here, a schedule there, a request that somehow disappeared between shifts—it all started adding up.
Looking back, I remember spending more energy fixing small inconveniences than actually enjoying the resort. Those little interruptions have a bigger impact than people realize.
En Fiesta Americana me dio la impresión de que algunos departamentos no trabajan con la misma coordinación. Varias veces tuvimos que volver a explicar solicitudes que ya habían sido confirmadas anteriormente.
No fueron problemas enormes, pero sí suficientes para romper el ritmo de las vacaciones. Cuando las pequeñas molestias se acumulan durante varios días, terminan pesando mucho más de lo que uno imagina.
The resort itself had many positive aspects, but communication between departments seemed inconsistent throughout our stay. We arranged transportation in advance, confirmed it the night before, and still found ourselves sorting everything out at the last minute.
Moments like that create unnecessary stress. It's not the kind of issue that ruins a vacation outright, yet it leaves you remembering the complications instead of the good experiences.
There were some enjoyable moments during my stay, but organization became a recurring issue. Plans that had been confirmed sometimes needed to be explained again because the details didn’t seem to transfer properly.
It’s difficult to fully relax when you feel like you have to keep track of every little thing yourself. Good service isn’t just about being friendly — it’s also about consistency.
En Fiesta Americana esperaba una experiencia mucho más organizada por el tipo de lugar que es. Hubo buenos momentos, pero también varias situaciones donde faltó seguimiento.
Cuando una reserva o beneficio no está tan claro como debería, terminas perdiendo tiempo resolviendo cosas en lugar de disfrutar tus vacaciones.
There were parts of the stay that were enjoyable, but the lack of coordination with certain services was frustrating. We had confirmed arrangements, yet some things still required extra explanations when we arrived.
It’s those repeated small inconveniences that affect the overall impression. A vacation should feel easy, not like you’re constantly checking whether everything was properly arranged.
Con Fiesta Americana esperaba una experiencia más cuidada, pero encontré varios detalles que hicieron que todo fuera menos fluido.
Algunas cosas que parecían confirmadas después cambiaban o necesitaban volver a explicarse. No fue un solo problema, sino una acumulación de pequeñas molestias.