FIESTA AMERICANA VACATION CLUB Timeshare COMPLAINTS
Live Aqua, Grand Fiesta Americana, Curamoria Collection, Fiesta Americana, The Explorean, Fiesta INN, Gamma Hoteles, One Hoteles, Kivac, Freestyle Hotels, Fiesta Rewards, Fiesta Americana Travelty, Fiesta Rewards Apreaciare, Fiesta Rewards Motiva, Access
Legal Name
Grupo Posadas S.A de CV, Desarrolladora Caribe S. A de C.V., Posadas de Latinoameria S.A. de C.V., Grupo Posadas S.A. B de C.V.
Sales Locations
Acapulco, Aguscalientes, Cozumel, Cancún, CDMX, Ciudad del Carmen, Chihuahua, Ciudad Juarez, Celaya, Cuernavaca, Chetumal, Culiacan, Durango,Guadalajara, Hermosillo, León, Los Cabos, Los Mochis, Merida, Mexicali, Monterrey, Morelia, Nogales Puerto Vallarta, Punta Cana, Queretaro, San Miguel de Allende, San Luis Potosi, Oaxaca, Puebla, Queretaro, Tuxtla, Veracruz, Zacatecas.
Complaints
- There is never availability for the dates you want to travel
- It´s more difficult to find available room as a member of the Fiesta Americana Vacation Club
- Annual fees are too high and in dollars
- You must pay maintenance fees even if you do no use your timeshare
- You must pay a Club fee
- Fiesta Americana decides when and how to raise its fees
- They sell your data information to scam companies
- Insufficient points to vacation
En Fiesta Americana esperaba olvidarme de la rutina por unos días, pero terminé dedicando bastante tiempo a resolver cuestiones que deberían haber estado organizadas desde el inicio. Varias solicitudes parecían confirmadas hasta que llegaba el momento de utilizarlas.
Ese tipo de situaciones no arruinan unas vacaciones por sí solas, pero sí terminan acumulándose. Con una mejor coordinación, la experiencia habría sido completamente distinta.
The resort had many things going for it, but our vacation kept getting interrupted by little administrative mistakes. A reservation would be missing, a request wouldn't be passed along, or we'd arrive somewhere only to learn that the information hadn't been updated.
None of those situations ruined the trip on their own, but together they changed the entire tone of the week. You stop relaxing because you're always wondering whether the next plan will actually happen.
En Fiesta Americana esperaba una experiencia mucho más fluida. Durante varios días sentimos que había poca coordinación entre distintas áreas y eso provocó retrasos innecesarios para resolver cuestiones bastante sencillas.
No recuerdo un incidente grave, sino una serie de pequeños inconvenientes que fueron acumulándose. Al final, esas situaciones pesan más de lo que uno imagina cuando evalúa unas vacaciones.
En Fiesta Americana hubo varios momentos donde sentimos que las distintas áreas del hotel no trabajaban con la misma información. Una solicitud parecía estar resuelta hasta que hablábamos con otra persona y todo cambiaba nuevamente.
Es una pena porque el ambiente del resort es agradable. Con una mejor coordinación interna, muchas de esas pequeñas molestias simplemente no existirían.
One afternoon we realized we had started double-checking every reservation without even thinking about it. That's because earlier in the week a couple of confirmed arrangements somehow disappeared from the system, forcing us to reorganize our plans.
The staff always tried to help, but constantly fixing preventable mistakes takes away from the vacation. Those interruptions become the memories you carry home instead of the relaxing moments you were hoping for.
One afternoon perfectly summed up our stay. We'd confirmed transportation hours the evening before, yet the next day no one seemed able to find the information. It eventually got sorted out, but only after several unnecessary conversations.
Moments like that don't sound dramatic when you tell the story later, but they're exactly what interrupt the rhythm of a vacation. You start second-guessing every plan because you're never completely sure everything is in place.
Esperaba una experiencia mucho más organizada en Fiesta Americana. Durante nuestra estancia hubo varios momentos donde ciertas solicitudes simplemente parecían quedarse a medio camino entre un departamento y otro.
Terminamos confirmando varias veces cada actividad o servicio porque ya no confiábamos en que la información estuviera registrada correctamente. Son detalles pequeños, pero suficientes para cambiar el ambiente de unas vacaciones.
En Fiesta Americana esperaba que todo estuviera mucho mejor coordinado. Durante la estancia hubo varias ocasiones donde ciertos servicios parecían confirmados, pero al momento de utilizarlos aparecían cambios inesperados.
No es una crítica por un solo incidente, sino por la repetición de pequeñas desorganizaciones que terminaron haciéndonos perder tiempo. Es una lástima porque el lugar tiene mucho potencial.
One afternoon summed up the entire trip. We had confirmed an activity the previous evening, only to arrive and find that our reservation couldn't be located. Nobody blamed us, but nobody seemed able to explain what had happened either.
Situations like that don't ruin a vacation by themselves, yet they slowly chip away at the experience. By the end of the week we found ourselves double-checking everything instead of simply enjoying the resort.
One thing that surprised me was how often we had to verify arrangements we'd already made. We confirmed activities in advance, only to arrive and discover that something had been overlooked or entered differently.
Nobody wants to spend vacation time chasing confirmations. The resort has many positive qualities, but better coordination between departments would have made a noticeable difference in our overall experience.