FIESTA AMERICANA VACATION CLUB Timeshare COMPLAINTS
Live Aqua, Grand Fiesta Americana, Curamoria Collection, Fiesta Americana, The Explorean, Fiesta INN, Gamma Hoteles, One Hoteles, Kivac, Freestyle Hotels, Fiesta Rewards, Fiesta Americana Travelty, Fiesta Rewards Apreaciare, Fiesta Rewards Motiva, Access
Legal Name
Grupo Posadas S.A de CV, Desarrolladora Caribe S. A de C.V., Posadas de Latinoameria S.A. de C.V., Grupo Posadas S.A. B de C.V.
Sales Locations
Acapulco, Aguscalientes, Cozumel, Cancún, CDMX, Ciudad del Carmen, Chihuahua, Ciudad Juarez, Celaya, Cuernavaca, Chetumal, Culiacan, Durango,Guadalajara, Hermosillo, León, Los Cabos, Los Mochis, Merida, Mexicali, Monterrey, Morelia, Nogales Puerto Vallarta, Punta Cana, Queretaro, San Miguel de Allende, San Luis Potosi, Oaxaca, Puebla, Queretaro, Tuxtla, Veracruz, Zacatecas.
Complaints
- There is never availability for the dates you want to travel
- It´s more difficult to find available room as a member of the Fiesta Americana Vacation Club
- Annual fees are too high and in dollars
- You must pay maintenance fees even if you do no use your timeshare
- You must pay a Club fee
- Fiesta Americana decides when and how to raise its fees
- They sell your data information to scam companies
- Insufficient points to vacation
En Fiesta Americana me molestó principalmente la falta de coordinación. Tuvimos que explicar la misma situación más de una vez porque la información no parecía pasar correctamente entre las diferentes áreas.
No fue un desastre ni mucho menos, pero tampoco fue la experiencia fluida que esperaba. Cuando una estancia termina con más tiempo dedicado a resolver pequeños detalles que a disfrutar, es difícil salir completamente satisfecho.
Our experience at Fiesta Americana had some good moments, but the service wasn't as consistent as we expected. There were employees who were genuinely helpful, followed by situations where another department seemed completely unaware of what had already been arranged.
By the end of the stay, we were making a point of confirming everything twice. That's not a huge complaint on its own, but it does change how relaxed you feel when you're supposed to be enjoying your vacation.
There were some good moments during our Fiesta Americana stay, but the organization left a lot to be desired. We had to reconfirm arrangements that should already have been settled, and on one occasion we were given information that turned out to be incorrect.
None of these incidents individually would justify a terrible review. The problem was the accumulation. By the end of the trip, we were double-checking everything because we had learned not to assume that a previous conversation meant something was actually taken care of.
Mi problema con Fiesta Americana fue más de organización que de instalaciones. Varias veces sentí que la información no llegaba correctamente de un área a otra, y eso nos obligaba a volver a explicar situaciones que ya habíamos comentado.
Es frustrante porque uno no quiere pasar las vacaciones reclamando. Cuando tienes que estar pendiente de cada solicitud para asegurarte de que no se pierda, la experiencia deja de sentirse tan relajada como debería.
We had some genuinely pleasant moments at Fiesta Americana, which is why the disorganization was so disappointing. On more than one occasion, something we'd already arranged had to be explained again because the information hadn't apparently made it from one department to another.
None of those incidents would be worth writing about individually. Put together, though, they made the stay feel much less seamless than expected. When you're away for only a few days, spending part of that time sorting out avoidable misunderstandings gets old very quickly.
Mi experiencia con Fiesta Americana fue bastante irregular. Había momentos donde la atención era muy buena, pero después surgía alguna situación donde faltaba seguimiento y teníamos que volver a preguntar por algo que supuestamente ya estaba resuelto.
Eso termina afectando la percepción del servicio porque no sabes qué esperar de un día para otro. No necesitaba un trato especial; simplemente esperaba que las solicitudes normales fueran atendidas con un poco más de orden.
Sometimes it's the small details that define a vacation. During our stay, we repeatedly found ourselves checking whether reservations, transportation, or requests had actually been recorded because earlier confirmations had unexpectedly fallen through.
None of these issues were catastrophic, but together they created an atmosphere where relaxing became surprisingly difficult. It's hard to enjoy the moment when you're constantly wondering if the next plan will go as expected.
En Fiesta Americana esperaba olvidarme de la rutina por unos días, pero terminé dedicando bastante tiempo a resolver cuestiones que deberían haber estado organizadas desde el inicio. Varias solicitudes parecían confirmadas hasta que llegaba el momento de utilizarlas.
Ese tipo de situaciones no arruinan unas vacaciones por sí solas, pero sí terminan acumulándose. Con una mejor coordinación, la experiencia habría sido completamente distinta.
The resort had many things going for it, but our vacation kept getting interrupted by little administrative mistakes. A reservation would be missing, a request wouldn't be passed along, or we'd arrive somewhere only to learn that the information hadn't been updated.
None of those situations ruined the trip on their own, but together they changed the entire tone of the week. You stop relaxing because you're always wondering whether the next plan will actually happen.
En Fiesta Americana esperaba una experiencia mucho más fluida. Durante varios días sentimos que había poca coordinación entre distintas áreas y eso provocó retrasos innecesarios para resolver cuestiones bastante sencillas.
No recuerdo un incidente grave, sino una serie de pequeños inconvenientes que fueron acumulándose. Al final, esas situaciones pesan más de lo que uno imagina cuando evalúa unas vacaciones.