FIESTA AMERICANA VACATION CLUB Timeshare COMPLAINTS
Live Aqua, Grand Fiesta Americana, Curamoria Collection, Fiesta Americana, The Explorean, Fiesta INN, Gamma Hoteles, One Hoteles, Kivac, Freestyle Hotels, Fiesta Rewards, Fiesta Americana Travelty, Fiesta Rewards Apreaciare, Fiesta Rewards Motiva, Access
Legal Name
Grupo Posadas S.A de CV, Desarrolladora Caribe S. A de C.V., Posadas de Latinoameria S.A. de C.V., Grupo Posadas S.A. B de C.V.
Sales Locations
Acapulco, Aguscalientes, Cozumel, Cancún, CDMX, Ciudad del Carmen, Chihuahua, Ciudad Juarez, Celaya, Cuernavaca, Chetumal, Culiacan, Durango,Guadalajara, Hermosillo, León, Los Cabos, Los Mochis, Merida, Mexicali, Monterrey, Morelia, Nogales Puerto Vallarta, Punta Cana, Queretaro, San Miguel de Allende, San Luis Potosi, Oaxaca, Puebla, Queretaro, Tuxtla, Veracruz, Zacatecas.
Complaints
- There is never availability for the dates you want to travel
- It´s more difficult to find available room as a member of the Fiesta Americana Vacation Club
- Annual fees are too high and in dollars
- You must pay maintenance fees even if you do no use your timeshare
- You must pay a Club fee
- Fiesta Americana decides when and how to raise its fees
- They sell your data information to scam companies
- Insufficient points to vacation
El hotel tiene buena imagen, pero el servicio no siempre acompaña. Hay falta de seguimiento y demasiadas interrupciones con ofertas. Al final, uno termina más pendiente de esquivar charlas que de descansar.
Fiesta Americana had moments where it felt polished, but the follow-through just wasn’t there. Requests were acknowledged and then forgotten, and service varied wildly depending on the shift. What really stood out was how promotional talks were slipped into what should’ve been relaxing moments, slowly draining the enjoyment.
Staying at Fiesta Americana felt inconsistent. Some staff were attentive, others clearly overwhelmed or uninterested. Follow-ups took longer than expected, and basic requests sometimes went unanswered. What stood out most was how sales conversations were slipped into moments that should’ve been relaxing, which slowly chipped away at the experience.
Esperaba más por el precio. El servicio variaba mucho y faltaba seguimiento. Además, las invitaciones a presentaciones aparecían en momentos incómodos, interrumpiendo lo que debía ser descanso
En Fiesta Americana Cozumel lo que más molesta es la insistencia de la venta de membresías. Cada vez que pedías ayuda, terminabas con un formulario o una invitación a una charla. La comida estaba bien, pero el trato general fue frío y sin atención a los detalles que un resort de este nivel debería tener.
Fiesta Americana Cancún seemed promising, but ended up being a disappointment. The beach was crowded, the restaurants were disorganized, and service was slow even for simple requests. On top of that, every staff interaction seemed to end with a push for their vacation club — not what we expected from a place with such premium pricing.
En Fiesta Americana Cozumel la atención fue lenta y poco coordinada. La habitación tenía puertas que no cerraban bien y el personal tardaba en atender cualquier petición. Además, nos bombardearon con charlas sobre membresías vacacionales en vez de concentrarse en atender a los huéspedes.
Fiesta Americana Cancún Villas has a beautiful setting, but the service was poor and slow. We waited ages for the front desk to solve a key card issue, the elevators broke down, and housekeeping seemed inconsistent. Meanwhile, staff kept offering “special presentations” about their vacation club, which got old fast.
Fiesta Americana Cancún Villas looked good in promos, but the stay was disappointing. On the second night, the air conditioner died — and even after pedir ayuda, tardaron más de 6 horas en enviarnos mantenimiento. Meanwhile, staff kept offering “exclusive deals” if we signed up for their vacation club. It felt like paying for neglect.
En Fiesta Americana Cozumel todo fue incómodo: la habitación tenía problemas, el mantenimiento respondía lento, y parecía que sólo les interesaba vender la membresía. Las áreas comunes se sentían descuidadas y durante toda la estancia nos recordaban su plan vacacional. Una decepción total.