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UNLIMITED VACATION CLUB Timeshare COMPLAINTS

Unlimited Vacation Club, Zoetry Wellness & Spa Resorts, Secrets Resorts & Spas, Breathless Resorts & Spas, Dreams Resorts & Spas, Hyatt Hotels & Resorts, Alua Hotels & Spas, Sunscape Resorts & Spa, Club Serena

UNLIMITED VACATION CLUB Timeshare COMPLAINTS

Legal Name: Club de Descuentos Vacacionales MX, S. de R.L. de C.V.

Corporate Address: Diagonal Aviacion 3 (Int 317), Fraccionamiento Playacar Fase 2, Solidaridad, Quintana Roo, Mexico

Locations
Riviera Maya, Los Cabos, Nuevo Vallarta, Puerto Vallarta, Ixtapa, Acapulco, Huatulco, Cancún, Punta Cana, Playa del Carmen, Montego Bay, Curaçao, Costa Rica
Customer Service handled by: GBS International, Inc.

Website: www.unlimitedvacationclub.com

Associated Resorts & Locations
Unlimited Vacation Club provides access to a wide portfolio of luxury all-inclusive resorts across Mexico, the Caribbean, and beyond. The club includes properties under several well-known brands:

Inclusive Collection (World of Hyatt):

  • Hyatt Zilara (adults-only): Cancun, Punta Cana
  • Hyatt Ziva (family-friendly): Cancun, Punta Cana, Puerto Vallarta, Los Cabos
  • Hyatt Vivid: Playa del Carmen, Grand Island Riviera Maya

AMResorts Brands:

  • Zoëtry Wellness & Spa Resorts (ultra-luxury, wellness-focused)
  • Secrets Resorts & Spas (adults-only luxury)
  • Breathless Resorts & Spas (adults-only, vibrant nightlife)
  • Dreams Resorts & Spas (family-friendly luxury)
  • Sunscape Resorts & Spa (family-friendly, casual)
  • Alua Hotels & Spas

Primary Locations:

  • Mexico: Riviera Maya, Los Cabos, Nuevo Vallarta, Puerto Vallarta, Ixtapa, Acapulco, Huatulco, Cancún, Playa del Carmen
  • Caribbean: Punta Cana (Dominican Republic), Montego Bay (Jamaica), Curaçao
  • Other: Costa Rica

AAA Recognition: In 2023, 38 resorts in the UVC portfolio held AAA Diamond designations, with five resorts earning the prestigious AAA Five Diamond rating.

Unlimited Vacation Club (UVC) is a vacation membership program that operates similarly to a traditional timeshare, though it does not involve actual real estate ownership. Instead, members make a down payment and monthly payments to receive discounted rates at a portfolio of luxury resorts. The club is marketed as offering free or deeply discounted weeklong stays at high-end properties with opulent suites, pristine beaches, swim-up bars, and private concierges.

Important: UVC is not affiliated with the Unlimited Vacation Club brand operated by GBS International, Inc. in the United States. The Mexico-based club discussed here is operated by AMResorts® and is closely tied to Hyatt's Inclusive Collection.

To receive more information about Unlimited Vacation Club and how to cancel it, send a WhatsApp to +52 333 239 6589 fill in the form on the contact section or call us at +1 714 277 3662

Read our article: How to cancel and Unlimited Vacation Club timeshare?

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Write your complaint
Read what other timeshare scam victims say:
218 Complaints
  • Quentin AshbyOctober 24, 2026, 12:43 pm

    Unlimited Vacation Club may appeal to people who travel frequently, but I would not assume that every advertised benefit automatically applies to every trip. Before joining, I’d ask for examples involving the destinations, room types, and dates I actually use. General promises don't tell you enough about the experience you'll have as a member.

  • Desmond PriceOctober 22, 2026, 11:52 am

    I would tell anyone considering Unlimited Vacation Club to ask what happens when the dates they want are unavailable. The benefits are one thing on paper, but their practical value depends on whether you can use them when you need them. Get specific answers about alternatives, restrictions, and extra charges before joining.

  • Natalia CeballosOctober 15, 2026, 2:17 pm

    Me habría gustado tener una explicación más sencilla sobre cómo se mantienen y actualizan los beneficios de la membresía. Cuando hay varias condiciones y excepciones, resulta difícil saber qué esperar sin volver a consultar los documentos. Antes de pagar, pediría un resumen escrito que detalle qué incluye el programa y qué queda fuera.

  • Julián PachecoOctober 8, 2026, 1:59 pm

    Lo que me ha decepcionado de Unlimited Vacation Club es que algunas decisiones que deberían ser sencillas terminan dependiendo de varias condiciones. Cuando quieres organizar un viaje, necesitas saber rápidamente qué opciones tienes, no pasar horas intentando interpretar las reglas.

    Después de varias experiencias así, entiendo por qué es tan importante pedir ejemplos concretos antes de contratar. Saber qué ofrece el programa en teoría no siempre te dice cómo funcionará para ti.

  • Melissa CarverOctober 6, 2026, 3:52 pm

    Unlimited Vacation Club sounded like a good way to have more vacation choices, but I didn't expect to spend so much time figuring out the practical side of those choices. Sometimes the destination is attractive, but the dates simply don't work for us.

    I've learned that having a long list of benefits isn't the same as having benefits that fit your particular schedule. That's something I'd pay much more attention to before joining another club.

  • Ramón FuentesOctober 3, 2026, 12:43 pm

    Unlimited Vacation Club me ha resultado complicado cuando necesitamos planear algo fuera de nuestras fechas habituales. En varias ocasiones tuve que investigar primero las condiciones antes de saber si nuestro plan era viable.

    Eso me hizo entender que no basta con conocer la lista de destinos. También importa saber qué tan práctico es utilizar esos beneficios según tus propios horarios.

  • Alisha BentonOctober 1, 2026, 3:38 pm

    With Unlimited Vacation Club, I expected the membership to give us more choices. Instead, I've sometimes found myself narrowing down our plans based on what the program can accommodate.

    We've had some perfectly good trips, so this isn't about saying every experience was bad. It's more about realizing that the membership isn't as flexible for our schedule as I assumed it would be.

  • Manuel CastañedaSeptember 29, 2026, 11:48 am

    Con Unlimited Vacation Club he tenido dudas especialmente cuando intentamos aprovechar la membresía en temporadas que nos convienen. Hay ocasiones en las que las opciones no coinciden con nuestro calendario y terminamos buscando otras alternativas.

    Lo que me hubiera gustado saber antes de comprar es cuánto depende realmente la utilidad de la membresía de tus fechas disponibles. Eso puede cambiar bastante la experiencia de una familia a otra.

  • Chloe HarringtonSeptember 26, 2026, 12:03 pm

    I joined Unlimited Vacation Club because I thought it would give us more freedom when choosing where to travel. Instead, we've had situations where the dates we wanted didn't work and we had to rethink the entire trip.

    It's not that every reservation has been a problem. It's the uncertainty that bothers me. I don't want to get excited about a vacation and then discover that the membership can't accommodate the dates we need.

  • Kendra WhitmanSeptember 24, 2026, 12:54 pm

    I joined Unlimited Vacation Club because I wanted fewer headaches when organizing vacations. Ironically, I've had several occasions where the first step was figuring out whether the membership could accommodate the trip we wanted.

    We've learned to check everything before getting our hopes up about a particular destination. It's frustrating because the whole reason we joined was to make vacation planning easier, not more complicated.

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