UNLIMITED VACATION CLUB Timeshare COMPLAINTS
Unlimited Vacation Club, Zoetry Wellness & Spa Resorts, Secrets Resorts & Spas, Breathless Resorts & Spas, Dreams Resorts & Spas, Hyatt Hotels & Resorts, Alua Hotels & Spas, Sunscape Resorts & Spa, Club Serena

Legal Name: Club de Descuentos Vacacionales MX, S. de R.L. de C.V.
Corporate Address: Diagonal Aviacion 3 (Int 317), Fraccionamiento Playacar Fase 2, Solidaridad, Quintana Roo, Mexico
Locations
Riviera Maya, Los Cabos, Nuevo Vallarta, Puerto Vallarta, Ixtapa, Acapulco, Huatulco, Cancún, Punta Cana, Playa del Carmen, Montego Bay, Curaçao, Costa Rica
Customer Service handled by: GBS International, Inc.
Website: www.unlimitedvacationclub.com
Associated Resorts & Locations
Unlimited Vacation Club provides access to a wide portfolio of luxury all-inclusive resorts across Mexico, the Caribbean, and beyond. The club includes properties under several well-known brands:
Inclusive Collection (World of Hyatt):
- Hyatt Zilara (adults-only): Cancun, Punta Cana
- Hyatt Ziva (family-friendly): Cancun, Punta Cana, Puerto Vallarta, Los Cabos
- Hyatt Vivid: Playa del Carmen, Grand Island Riviera Maya
AMResorts Brands:
- Zoëtry Wellness & Spa Resorts (ultra-luxury, wellness-focused)
- Secrets Resorts & Spas (adults-only luxury)
- Breathless Resorts & Spas (adults-only, vibrant nightlife)
- Dreams Resorts & Spas (family-friendly luxury)
- Sunscape Resorts & Spa (family-friendly, casual)
- Alua Hotels & Spas
Primary Locations:
- Mexico: Riviera Maya, Los Cabos, Nuevo Vallarta, Puerto Vallarta, Ixtapa, Acapulco, Huatulco, Cancún, Playa del Carmen
- Caribbean: Punta Cana (Dominican Republic), Montego Bay (Jamaica), Curaçao
- Other: Costa Rica
AAA Recognition: In 2023, 38 resorts in the UVC portfolio held AAA Diamond designations, with five resorts earning the prestigious AAA Five Diamond rating.
Unlimited Vacation Club (UVC) is a vacation membership program that operates similarly to a traditional timeshare, though it does not involve actual real estate ownership. Instead, members make a down payment and monthly payments to receive discounted rates at a portfolio of luxury resorts. The club is marketed as offering free or deeply discounted weeklong stays at high-end properties with opulent suites, pristine beaches, swim-up bars, and private concierges.
Important: UVC is not affiliated with the Unlimited Vacation Club brand operated by GBS International, Inc. in the United States. The Mexico-based club discussed here is operated by AMResorts® and is closely tied to Hyatt's Inclusive Collection.
To receive more information about Unlimited Vacation Club and how to cancel it, send a WhatsApp to +52 333 239 6589 fill in the form on the contact section or call us at +1 714 277 3662
Read our article: How to cancel and Unlimited Vacation Club timeshare?

La membresía de Unlimited Vacation Club me dejó una lección bastante clara: no basta con preguntar qué beneficios recibes, también tienes que preguntar en qué situaciones realmente puedes utilizarlos. Varias de las condiciones que ahora considero importantes no las entendí completamente al momento de comprar.
Con el tiempo, las restricciones y las cuotas empiezan a pesar más. No digo que una membresía sea necesariamente mala para todos, pero sí creo que hay que revisar el contrato con mucha calma antes de comprometerse.
Unlimited Vacation Club made a lot of sense when we were thinking about traveling more frequently. The problem started when we tried to use the membership around school holidays and other dates that actually work for our family. Suddenly, the availability wasn't nearly as generous as we had imagined.
We've also had to pay much closer attention to the ongoing costs than I expected. Looking back, I wish we'd treated the purchase more like a major financial commitment and less like a vacation decision.
Unlimited Vacation Club was sold to us as a way to make traveling easier over the years. Instead, I've found myself learning more about booking restrictions, annual costs and membership conditions than I ever expected. The more we try to use it, the more complicated the arrangement seems.
The biggest lesson for me is that the sales presentation isn't enough information to make a decision like this. Anyone considering joining should ask what happens when the preferred dates aren't available, what the ongoing costs can become, and what options exist if they eventually want out.
La membresía de Unlimited Vacation Club parecía una buena alternativa para organizar nuestras vacaciones familiares, pero con el tiempo empezaron a aparecer problemas que no habíamos considerado. Las fechas que nos interesan no siempre están disponibles y las cuotas hacen que el costo real sea muy diferente al que uno tiene en mente al principio.
Lo que más me pesa es haber tomado la decisión basándome en la emoción de la presentación. Después entiendes que una membresía de largo plazo merece mucho más análisis del que normalmente te permiten hacer durante una venta.
When we joined Unlimited Vacation Club, the idea was to make future vacations easier to organize. Instead, I've found myself paying much closer attention to membership rules, availability, fees, and booking conditions than I ever expected. The more I use it, the less "simple" the arrangement feels.
The frustrating part is that you don't necessarily realize how important those details are when you're sitting through a sales presentation. They become very important later, when you're trying to plan around school schedules, work, and holidays. That's when the difference between the sales pitch and the practical experience really becomes noticeable.
La membresía de Unlimited Vacation Club terminó siendo bastante diferente de lo que imaginaba al momento de comprarla. Pensé que tendría una forma más práctica de organizar viajes familiares, pero cada reserva trae consigo una lista de condiciones que hay que revisar cuidadosamente.
Entre las cuotas, las fechas disponibles y las restricciones para ciertos beneficios, la experiencia requiere mucho más esfuerzo del que esperaba. Si alguien está considerando comprar una membresía de este tipo, mi consejo sería leer absolutamente todo antes de firmar y no basarse solamente en lo que se explica durante la presentación.
Unlimited Vacation Club sounded like a practical way to simplify family travel. Instead, planning each trip has gradually become more complicated than booking vacations on our own. Every reservation seems to involve checking restrictions, comparing available inventory, and trying to understand which benefits still apply.
Looking back, I wish we'd received a much more detailed explanation of everyday ownership before signing. The membership isn't impossible to use, but it certainly isn't as straightforward as we expected.
Cuando adquirimos Unlimited Vacation Club pensamos que las vacaciones serían mucho más fáciles de organizar. Sin embargo, con el tiempo descubrimos que cada viaje implica revisar condiciones, temporadas y distintas limitaciones antes de confirmar cualquier reserva.
Lo más decepcionante es que muchas de esas dificultades solo las conocimos después de convertirnos en miembros. Si toda esa información hubiera sido más clara desde el inicio, probablemente habríamos tomado una decisión diferente.
Unlimited Vacation Club was presented as something that would simplify travel for years to come. Instead, every reservation now starts with checking conditions, comparing inventory, and trying to understand what options are actually available under our membership.
The concept itself is appealing, but the day-to-day experience has been far more complicated than expected. I honestly wish we'd been given a more realistic explanation of how ownership works after the excitement of the sales presentation fades.
Firmamos con Unlimited Vacation Club creyendo que tendríamos mayor facilidad para organizar nuestras vacaciones familiares. Sin embargo, con el paso del tiempo descubrimos que utilizar la membresía implica revisar demasiadas reglas antes de confirmar cualquier viaje.
Más que las cuotas o los costos, lo que termina cansando es la cantidad de condiciones que aparecen cada vez que intentas aprovechar los beneficios. Esa no era la experiencia que imaginábamos al convertirnos en miembros.