UNLIMITED VACATION CLUB Timeshare COMPLAINTS
Unlimited Vacation Club, Zoetry Wellness & Spa Resorts, Secrets Resorts & Spas, Breathless Resorts & Spas, Dreams Resorts & Spas, Hyatt Hotels & Resorts, Alua Hotels & Spas, Sunscape Resorts & Spa, Club Serena

Legal Name: Club de Descuentos Vacacionales MX, S. de R.L. de C.V.
Corporate Address: Diagonal Aviacion 3 (Int 317), Fraccionamiento Playacar Fase 2, Solidaridad, Quintana Roo, Mexico
Locations
Riviera Maya, Los Cabos, Nuevo Vallarta, Puerto Vallarta, Ixtapa, Acapulco, Huatulco, Cancún, Punta Cana, Playa del Carmen, Montego Bay, Curaçao, Costa Rica
Customer Service handled by: GBS International, Inc.
Website: www.unlimitedvacationclub.com
Associated Resorts & Locations
Unlimited Vacation Club provides access to a wide portfolio of luxury all-inclusive resorts across Mexico, the Caribbean, and beyond. The club includes properties under several well-known brands:
Inclusive Collection (World of Hyatt):
- Hyatt Zilara (adults-only): Cancun, Punta Cana
- Hyatt Ziva (family-friendly): Cancun, Punta Cana, Puerto Vallarta, Los Cabos
- Hyatt Vivid: Playa del Carmen, Grand Island Riviera Maya
AMResorts Brands:
- Zoëtry Wellness & Spa Resorts (ultra-luxury, wellness-focused)
- Secrets Resorts & Spas (adults-only luxury)
- Breathless Resorts & Spas (adults-only, vibrant nightlife)
- Dreams Resorts & Spas (family-friendly luxury)
- Sunscape Resorts & Spa (family-friendly, casual)
- Alua Hotels & Spas
Primary Locations:
- Mexico: Riviera Maya, Los Cabos, Nuevo Vallarta, Puerto Vallarta, Ixtapa, Acapulco, Huatulco, Cancún, Playa del Carmen
- Caribbean: Punta Cana (Dominican Republic), Montego Bay (Jamaica), Curaçao
- Other: Costa Rica
AAA Recognition: In 2023, 38 resorts in the UVC portfolio held AAA Diamond designations, with five resorts earning the prestigious AAA Five Diamond rating.
Unlimited Vacation Club (UVC) is a vacation membership program that operates similarly to a traditional timeshare, though it does not involve actual real estate ownership. Instead, members make a down payment and monthly payments to receive discounted rates at a portfolio of luxury resorts. The club is marketed as offering free or deeply discounted weeklong stays at high-end properties with opulent suites, pristine beaches, swim-up bars, and private concierges.
Important: UVC is not affiliated with the Unlimited Vacation Club brand operated by GBS International, Inc. in the United States. The Mexico-based club discussed here is operated by AMResorts® and is closely tied to Hyatt's Inclusive Collection.
To receive more information about Unlimited Vacation Club and how to cancel it, send a WhatsApp to +52 333 239 6589 fill in the form on the contact section or call us at +1 714 277 3662
Read our article: How to cancel and Unlimited Vacation Club timeshare?

Con Unlimited Vacation Club he tenido dudas especialmente cuando intentamos aprovechar la membresía en temporadas que nos convienen. Hay ocasiones en las que las opciones no coinciden con nuestro calendario y terminamos buscando otras alternativas.
Lo que me hubiera gustado saber antes de comprar es cuánto depende realmente la utilidad de la membresía de tus fechas disponibles. Eso puede cambiar bastante la experiencia de una familia a otra.
I joined Unlimited Vacation Club because I thought it would give us more freedom when choosing where to travel. Instead, we've had situations where the dates we wanted didn't work and we had to rethink the entire trip.
It's not that every reservation has been a problem. It's the uncertainty that bothers me. I don't want to get excited about a vacation and then discover that the membership can't accommodate the dates we need.
I joined Unlimited Vacation Club because I wanted fewer headaches when organizing vacations. Ironically, I've had several occasions where the first step was figuring out whether the membership could accommodate the trip we wanted.
We've learned to check everything before getting our hopes up about a particular destination. It's frustrating because the whole reason we joined was to make vacation planning easier, not more complicated.
Mi experiencia con Unlimited Vacation Club me hizo cambiar la forma en que veo este tipo de membresías. Antes pensaba principalmente en los destinos y beneficios; ahora me fijo mucho más en las restricciones y en las condiciones que pueden afectar una reservación.
Creo que mucha gente debería hacer esa comparación antes de comprar: no solamente qué recibe, sino qué tan fácil será utilizarlo de acuerdo con su vida real.
Con Unlimited Vacation Club me pasó algo que no esperaba: terminé aprendiendo mucho más sobre las restricciones después de ser miembro que durante la compra. Al principio estaba enfocada en los beneficios y en los destinos; después empecé a fijarme en las condiciones que determinaban cuándo podía utilizarlos.
No me gusta sentir que tengo que estudiar el programa cada vez que quiero organizar un viaje. Para mí, una membresía de vacaciones debería ser suficientemente clara como para saber desde el principio qué puedes hacer con ella.
I expected Unlimited Vacation Club to be something we could use whenever we wanted a getaway. What I didn't anticipate was how often we'd need to check whether the dates we wanted actually worked with the membership.
We've had some good experiences, but that doesn't erase the frustration when the program doesn't line up with our schedule. I'm much more cautious about vacation clubs now and would compare the membership against ordinary hotel bookings before making the same decision again.
Mi experiencia con Unlimited Vacation Club terminó siendo mucho más complicada de lo que esperaba. Lo que inicialmente parecía una manera práctica de planear vacaciones se convirtió en revisar fechas, condiciones y disponibilidad antes de poder tomar una decisión.
También me hubiera gustado recibir una explicación más clara sobre lo que ocurre cuando un miembro cambia de circunstancias y ya no quiere seguir pagando. Ese tipo de información debería estar sobre la mesa desde el principio, no cuando el propietario ya está buscando una salida.
Unlimited Vacation Club sounded like a convenient way to organize future trips, but I didn't anticipate how much availability would influence whether we could actually use it when we wanted. We've had to be flexible in ways we weren't expecting when we joined.
The membership might work well for someone whose schedule matches the available options. For us, though, the restrictions have made it difficult to justify continuing with it. That's something I think potential buyers should seriously consider before committing.
I joined Unlimited Vacation Club because I wanted to have more choices when planning trips. What I didn't realize was how much the value of those choices depends on when you travel. Trying to coordinate a vacation around everyone's work schedule has been much harder than I anticipated.
We've reached the point where I check regular vacation options before looking at the membership. If another booking method is simpler and fits our dates better, it's difficult to understand what advantage we're actually getting from continuing to pay for the membership.
Una de las cosas que más me arrepiento de no haber preguntado antes de comprar Unlimited Vacation Club fue qué pasaría si algún día dejaba de querer la membresía. En la presentación me concentré demasiado en los viajes y beneficios y muy poco en las obligaciones a largo plazo.
Ahora entiendo que también hay que pensar en cómo terminar un compromiso de este tipo. Antes de firmar, recomiendo preguntar directamente por cancelación, transferencia y todos los costos que pueden surgir con los años.