UNLIMITED VACATION CLUB Timeshare COMPLAINTS
Unlimited Vacation Club, Zoetry Wellness & Spa Resorts, Secrets Resorts & Spas, Breathless Resorts & Spas, Dreams Resorts & Spas, Hyatt Hotels & Resorts, Alua Hotels & Spas, Sunscape Resorts & Spa, Club Serena
Legal Name: Club de Descuentos Vacacionales MX, S. de R.L. de C.V.
Corporate Address: Diagonal Aviacion 3 (Int 317), Fraccionamiento Playacar Fase 2, Solidaridad, Quintana Roo, Mexico
Locations
Riviera Maya, Los Cabos, Nuevo Vallarta, Puerto Vallarta, Ixtapa, Acapulco, Huatulco, Cancún, Punta Cana, Playa del Carmen, Montego Bay, Curaçao, Costa Rica
Customer Service handled by: GBS International, Inc.
Website: www.unlimitedvacationclub.com
Associated Resorts & Locations
Unlimited Vacation Club provides access to a wide portfolio of luxury all-inclusive resorts across Mexico, the Caribbean, and beyond. The club includes properties under several well-known brands:
Inclusive Collection (World of Hyatt):
- Hyatt Zilara (adults-only): Cancun, Punta Cana
- Hyatt Ziva (family-friendly): Cancun, Punta Cana, Puerto Vallarta, Los Cabos
- Hyatt Vivid: Playa del Carmen, Grand Island Riviera Maya
AMResorts Brands:
- Zoëtry Wellness & Spa Resorts (ultra-luxury, wellness-focused)
- Secrets Resorts & Spas (adults-only luxury)
- Breathless Resorts & Spas (adults-only, vibrant nightlife)
- Dreams Resorts & Spas (family-friendly luxury)
- Sunscape Resorts & Spa (family-friendly, casual)
- Alua Hotels & Spas
Primary Locations:
- Mexico: Riviera Maya, Los Cabos, Nuevo Vallarta, Puerto Vallarta, Ixtapa, Acapulco, Huatulco, Cancún, Playa del Carmen
- Caribbean: Punta Cana (Dominican Republic), Montego Bay (Jamaica), Curaçao
- Other: Costa Rica
AAA Recognition: In 2023, 38 resorts in the UVC portfolio held AAA Diamond designations, with five resorts earning the prestigious AAA Five Diamond rating.
Unlimited Vacation Club (UVC) is a vacation membership program that operates similarly to a traditional timeshare, though it does not involve actual real estate ownership. Instead, members make a down payment and monthly payments to receive discounted rates at a portfolio of luxury resorts. The club is marketed as offering free or deeply discounted weeklong stays at high-end properties with opulent suites, pristine beaches, swim-up bars, and private concierges.
Important: UVC is not affiliated with the Unlimited Vacation Club brand operated by GBS International, Inc. in the United States. The Mexico-based club discussed here is operated by AMResorts® and is closely tied to Hyatt's Inclusive Collection.
To receive more information about Unlimited Vacation Club and how to cancel it, send a WhatsApp to +52 333 239 6589 fill in the form on the contact section or call us at +1 714 277 3662
Read our article: How to cancel and Unlimited Vacation Club timeshare?
Everything sounds flexible when it’s being explained, but actually using the membership is another story. Booking comes with restrictions that weren’t emphasized at first, and customer support tends to stay vague. It creates a constant feeling of uncertainty around something that’s supposed to make travel easier.
What’s explained during enrollment sounds flexible, but using the membership is another story. Restrictions start appearing when you try to book, and getting clear answers requires patience. Support tends to stay vague, which makes it hard to feel confident about what you’re actually entitled to
Al usar la membresía comienzan a surgir muchas limitaciones. Las respuestas del servicio al cliente no son directas y cada llamada deja más dudas. Termina siendo más complicado de lo prometido.
Unlimited Vacation Club sounded like a good way to save on travel, but in practice it was full of hidden constraints. Every time we tried to book, we ran into blackout dates or extra charges we weren’t told about. Their “exclusive” offers were rarely available, and customer support wasn’t helpful in clarifying any of it.
La membresía de Unlimited Vacation Club nos ofreció más problemas que beneficios. Cada vez que queríamos reservar, nos aparecían restricciones o cargos ocultos. Cuando pedimos aclaraciones, el servicio al cliente no tenía respuestas claras ni soluciones útiles.
Unlimited Vacation Club was not unlimited at all. Every booking attempt ran into blackout dates and extra fees that weren’t mentioned upfront. The so-called “exclusive benefits” vanished when we actually tried to use them. It felt like a trap rather than a perk.
Con Unlimited Vacation Club compramos ilusión de viajes fáciles, pero lo único seguro fueron obstáculos: fechas bloqueadas, tarifas altas y oferta muy limitada. Cuando pedí soporte, las respuestas fueron evasivas. No vale la pena el dinero ni la expectativa.
UVC sold us a dream of flexible vacations, but the truth was full of block-out dates, surcharges, and confusing availability. Every time we tried to book something reasonable, we hit a wall. Their “member discounts” turned out to be equal or worse than public prices. Regret every peso spent.
La membresía de UVC terminó siendo un dolor de cabeza. Cuando intentamos reservar, siempre hay cargos inesperados, cupo limitado o restricciones que jamás nos mencionaron. El servicio al cliente solo repite guiones. Una pésima inversión.
UVC continues to be nothing but blocked dates and extra fees. Even when we try to plan months ahead, everything “premium” is mysteriously unavailable. It feels like paying for the illusion of exclusivity while getting the leftovers no one else wants.