ROYAL HOLIDAY / PARK ROYAL Timeshare COMPLAINTS
Royal Holiday Timeshare, Park Royal timeshare, Grand Park Royal Timeshare, Royal Holiday Travel
- Legal Name:
- Royal Experience SA de CV.
- Resort sales locations
- Acapulco, Cancun, Cozumel, Cuernavaca, Ixtapa, Puerto Vallarta, Riviera Maya, San J
- Resort collections
- Concord Servicing Corporation, Phoenix & Scottsdale, AZ
- Rental Companies:
- International Leisure Group, Royal Holiday International Marketing.
- Hotel Representatives:
- Ryan Grover, Octavio Favela, Steve McPhee, Nancy D'Argence, Richard Noto, Alba Cuervo
Royal Holiday doesn’t have the best reputation within the timeshare resorts. Most of their sales are done under high pressure sales tactics, a high number of members at Royal Holiday feel like they have being lied and scam and most timeshare contracts are being misrepresented.
One of the most common scams at the moment of purchase is that Royal Holiday’s sales person will make you any verbal promise to get you to sign their contract, however the contract clearly states that any verbal promise made by the sales associated are invalid unless those promises are establish within the contract.
Royal Holiday promise one of the best customer service for their members, this only happens if the current member is calling to make a payment and if you have any questions or concerns about your membership the associated is more likely to tell you they will send you all the information over email, well sit thigh because this email will never arrived, The most common answer to any unhappy member at Royal Holiday is to Upgrade your membership no matter what is that you are unhappy about and you end up paying more for a membership you weren’t happy to begin with.
Booking with Royal Holiday is another issue, at the sales’ pitch, they promise you can travel anywhere at any time you want. This is very untrue, it all depend what points you buy and unfortunate they will always sell you the small point package so at the time you realize you need more points, you will need to upgrade and pay even more money to them.
Most Royal Holiday’s Sales are done outdoors or other locations that aren’t Royal Holiday’s Sales office, as a “courtesy” from them, they will let you purchase and sign their contract at the spot, “hey! You wouldn’t miss the opportunity of a lifetime, right?” So by this the sales associated will briefly explain you the contract as their convenient, probably letting out important information to you. Some sales associated opt for sending all the documents to your home, mean while you enjoy of your holidays or vacations, by the time you get home and read careful the contract you realize your purchase is not what you though It was and even worse realize your recession period is over.
Royal Holiday sales associate tells you are doing a great investment in real estate, another huge lie, timeshare is not nor an investment or real estate, you are leasing a hotel room for a period of time once a year, and therefore you do not own the hotel. It is not an investment because there is not market for resale or renting out your unit therefore no profit.
Royal Holiday Phone Number
(55)5627-8800
Con Royal Holiday terminé bastante frustrado después de intentar organizar unas vacaciones con meses de anticipación. Aun haciendo las cosas con tiempo, las opciones disponibles no coincidían con nuestras necesidades.
También me preocupa que muchas personas compren pensando únicamente en utilizar la membresía, sin considerar qué ocurre si después quieren cancelar, transferirla o simplemente dejar de pagarla. Es una decisión de largo plazo y merece mucha más investigación antes de firmar.
I tried to book a Royal Holiday trip well in advance because I assumed that would give us plenty of choices. Unfortunately, the dates that actually worked for our family weren't available, and changing the vacation wasn't really an option for us.
At this point, I'm starting to compare the membership with what I could arrange independently. When you have to work around the program every time you want to travel, it's fair to ask whether the membership is actually providing the convenience you were promised.
Royal Holiday me dejó bastante frustrada después de intentar organizar unas vacaciones familiares. Habíamos planeado con anticipación, pero aun así encontramos muy pocas opciones para las fechas que realmente necesitábamos.
También empecé a cuestionar el costo total de mantener una membresía durante años. Cuando sumas cuotas y restricciones, vale la pena comparar cuidadosamente cuánto estás pagando realmente frente a otras formas de reservar vacaciones.
I tried to use my Royal Holiday membership for a trip that had been planned months in advance, and somehow we still ended up with very few useful options. The dates we actually needed weren't available, so we were offered alternatives that didn't work with our family's schedule.
What really made me question the value of the membership was finding comparable accommodations through regular travel websites while I was being told there was nothing suitable through the program. After paying membership costs year after year, that's a pretty difficult thing to accept.
Royal Holiday me hizo darme cuenta de que comprar una membresía no necesariamente significa que podrás viajar cuando te convenga. Hemos intentado organizar vacaciones con anticipación y aun así nos hemos encontrado con restricciones que dificultan bastante encontrar fechas útiles.
Además, cuando empiezas a sumar las cuotas y comparas el costo con otras formas de reservar vacaciones, es inevitable preguntarte si realmente estás obteniendo el beneficio que esperabas. Antes de comprar, creo que es importante investigar no solamente las ventajas, sino también las condiciones para usar y, eventualmente, terminar la membresía.
Con Royal Holiday el problema empezó cuando intenté utilizar la membresía para unas vacaciones que necesitábamos organizar con bastante anticipación. Pensé que reservar temprano sería suficiente, pero las opciones disponibles eran muy limitadas para las fechas que realmente necesitábamos.
Después también empezaron las dudas sobre las cuotas y sobre qué alternativas existen si ya no quieres continuar con el contrato. Es frustrante descubrir todas estas dificultades después de haber firmado, cuando al principio la membresía parecía una decisión mucho más sencilla.
We joined Royal Holiday believing we'd spend less time worrying about vacations and more time taking them. Instead, we've learned that flexibility often goes only one way. We adjust our schedules, compromise on destinations, and book as early as possible, yet the weeks we actually want remain frustratingly difficult to secure.
After several years, what disappoints me most isn't a single bad experience. It's realizing that every vacation begins with the same uncertainty: Will the membership actually work the way we hoped this time? That's not a question owners should have to ask year after year.
Con Royal Holiday entendimos que la dificultad no aparece cuando compras la membresía, sino cuando intentas aprovecharla constantemente. Reservar en las fechas que realmente necesita la familia se volvió un proceso mucho más complicado de lo que imaginábamos.
Con el paso de los años dejamos de sentir que la membresía nos daba ventajas y empezamos a verla como una obligación llena de restricciones. Esa diferencia entre lo prometido y lo vivido es, sin duda, lo que más termina decepcionando.
At first, the membership felt like an investment in future family memories. Over time it started feeling more like something we had to work around. We found ourselves adjusting our schedules to fit availability instead of choosing vacations that actually worked for us.
Looking back, I think the presentation focused heavily on possibilities and not enough on limitations. Had we understood how often we'd need to compromise, we probably would have asked many more questions before signing.
La experiencia con Royal Holiday ha sido muy distinta a la que nos presentaron cuando compramos la membresía. Pensábamos que tendríamos mayor facilidad para viajar cada año, pero con el tiempo descubrimos que encontrar disponibilidad en las fechas que realmente necesitamos puede convertirse en un verdadero reto.
Después de tantos intentos, la ilusión inicial terminó reemplazada por incertidumbre. Cada vez que queremos organizar unas vacaciones surge una nueva limitación o una alternativa que no se ajusta a nuestros planes. Esa sensación constante de tener que conformarse es lo que más ha afectado nuestra opinión sobre la membresía.