ROYAL HOLIDAY / PARK ROYAL Timeshare COMPLAINTS
Royal Holiday Timeshare, Park Royal timeshare, Grand Park Royal Timeshare, Royal Holiday Travel
- Legal Name:
- Royal Experience SA de CV.
- Resort sales locations
- Acapulco, Cancun, Cozumel, Cuernavaca, Ixtapa, Puerto Vallarta, Riviera Maya, San J
- Resort collections
- Concord Servicing Corporation, Phoenix & Scottsdale, AZ
- Rental Companies:
- International Leisure Group, Royal Holiday International Marketing.
- Hotel Representatives:
- Ryan Grover, Octavio Favela, Steve McPhee, Nancy D'Argence, Richard Noto, Alba Cuervo
Royal Holiday doesn’t have the best reputation within the timeshare resorts. Most of their sales are done under high pressure sales tactics, a high number of members at Royal Holiday feel like they have being lied and scam and most timeshare contracts are being misrepresented.
One of the most common scams at the moment of purchase is that Royal Holiday’s sales person will make you any verbal promise to get you to sign their contract, however the contract clearly states that any verbal promise made by the sales associated are invalid unless those promises are establish within the contract.
Royal Holiday promise one of the best customer service for their members, this only happens if the current member is calling to make a payment and if you have any questions or concerns about your membership the associated is more likely to tell you they will send you all the information over email, well sit thigh because this email will never arrived, The most common answer to any unhappy member at Royal Holiday is to Upgrade your membership no matter what is that you are unhappy about and you end up paying more for a membership you weren’t happy to begin with.
Booking with Royal Holiday is another issue, at the sales’ pitch, they promise you can travel anywhere at any time you want. This is very untrue, it all depend what points you buy and unfortunate they will always sell you the small point package so at the time you realize you need more points, you will need to upgrade and pay even more money to them.
Most Royal Holiday’s Sales are done outdoors or other locations that aren’t Royal Holiday’s Sales office, as a “courtesy” from them, they will let you purchase and sign their contract at the spot, “hey! You wouldn’t miss the opportunity of a lifetime, right?” So by this the sales associated will briefly explain you the contract as their convenient, probably letting out important information to you. Some sales associated opt for sending all the documents to your home, mean while you enjoy of your holidays or vacations, by the time you get home and read careful the contract you realize your purchase is not what you though It was and even worse realize your recession period is over.
Royal Holiday sales associate tells you are doing a great investment in real estate, another huge lie, timeshare is not nor an investment or real estate, you are leasing a hotel room for a period of time once a year, and therefore you do not own the hotel. It is not an investment because there is not market for resale or renting out your unit therefore no profit.
Royal Holiday Phone Number
(55)5627-8800
At first, the membership felt like an investment in future family memories. Over time it started feeling more like something we had to work around. We found ourselves adjusting our schedules to fit availability instead of choosing vacations that actually worked for us.
Looking back, I think the presentation focused heavily on possibilities and not enough on limitations. Had we understood how often we'd need to compromise, we probably would have asked many more questions before signing.
La experiencia con Royal Holiday ha sido muy distinta a la que nos presentaron cuando compramos la membresía. Pensábamos que tendríamos mayor facilidad para viajar cada año, pero con el tiempo descubrimos que encontrar disponibilidad en las fechas que realmente necesitamos puede convertirse en un verdadero reto.
Después de tantos intentos, la ilusión inicial terminó reemplazada por incertidumbre. Cada vez que queremos organizar unas vacaciones surge una nueva limitación o una alternativa que no se ajusta a nuestros planes. Esa sensación constante de tener que conformarse es lo que más ha afectado nuestra opinión sobre la membresía.
Con Royal Holiday la frustración no apareció de inmediato; fue creciendo con el tiempo. Cada intento de reservar en fechas que realmente funcionaban para nuestra familia parecía venir acompañado de nuevas limitaciones o alternativas poco atractivas.
Lo que más me hizo replantear la membresía fue darme cuenta de cuánto esfuerzo requería obtener beneficios que originalmente parecían sencillos. Después de varios años, la experiencia está muy lejos de las expectativas con las que comenzamos.
Owning a Royal Holiday membership has become far more complicated than we anticipated when we first signed. We planned trips months in advance, adjusted our schedules around school and work, and still struggled to secure the destinations that originally convinced us to join.
The most discouraging part has been comparing our experience with public booking options. Seeing availability online while being told that member inventory is limited makes it difficult to feel that the membership is providing the advantage we were promised. After several years, the frustration comes less from one incident and more from the repetition of the same obstacles.
When we purchased our Royal Holiday membership, we imagined having dependable vacation options year after year. Instead, we've spent far too much time trying to work around limited availability and reservation challenges. Planning well in advance doesn't always seem to improve the outcome.
The most disappointing part is feeling that the membership requires more flexibility from us than it provides in return. After several years, it's difficult not to compare the experience with simply booking trips independently and wondering whether we would have been better off doing exactly that.
When I joined Royal Holiday, I pictured family vacations becoming easier every year. Instead, we've spent countless hours trying to secure dates that fit our schedule, only to hear that the inventory available to members is extremely limited. It's discouraging when flexibility was one of the biggest selling points.
The most frustrating realization came after comparing availability elsewhere online. Seeing accommodations advertised publicly while we were encouraged to choose different dates made us question whether the membership was delivering the value we had been promised. After several years, it's difficult to recommend it with confidence.
Con Royal Holiday la ilusión inicial fue desapareciendo conforme intentábamos utilizar la membresía con mayor frecuencia. Organizar unas vacaciones familiares se volvió mucho más complicado de lo que imaginábamos debido a la disponibilidad limitada y a los constantes cambios de opciones.
Después de varios intentos fallidos, entendí por qué tantos propietarios buscan alternativas para cancelar o transferir su contrato. Cuando una membresía deja de facilitar los viajes y empieza a complicarlos, es inevitable preguntarse si realmente valió la pena la inversión.
Con Royal Holiday sentí que la verdadera experiencia comienza cuando intentas utilizar la membresía por primera vez. Ahí descubres que muchas fechas son difíciles de conseguir y que algunos procesos son mucho más complicados de lo que imaginabas al momento de comprar.
Después de varios años, la frustración ya no viene por un solo incidente, sino por la repetición de los mismos obstáculos. Es por eso que cada vez veo a más propietarios buscando alternativas para cancelar o salir de su contrato.
Owning a Royal Holiday membership has taught me that buying into a vacation club and actually benefiting from it are two very different things. We've planned trips well in advance, adjusted our schedules, and still struggled to secure the destinations that originally convinced us to join.
The disappointment grows every year because the expectation stays the same while the experience never seems to improve. It's difficult to recommend something when you spend so much time trying to make it work instead of simply enjoying your vacations.
I've owned my Royal Holiday membership long enough to realize that booking the vacations you actually want is often much harder than it should be. Planning several months ahead doesn't always solve the problem, and the alternatives offered rarely resemble what convinced us to join in the first place.
The most discouraging moment came when I found the same destination available through regular travel websites while I was still being told there was nothing for members. Experiences like that make you question whether the membership is delivering the value it originally promised.