ROYAL HOLIDAY / PARK ROYAL Timeshare COMPLAINTS
Royal Holiday Timeshare, Grand Park, Park Royal timeshare, Grand Park Royal Timeshare, Royal Holiday Travel, Royal Holiday Vacation Club, Grand Park Royal Cancun Caribe, Park Royal Beach Ixtapa, Park Royal Beach Mazatlán, Grand Park Royal Cozumel, Club Regina, Park Royal Buenos Aires, Royal Holiday Club Vacacional, Park Royal Beach Huatulco, Park Royal Homestay Los Cabos, Grand Park Royal Puerto Vallarta
- Legal Name:
- Royal Experience SA de CV.
- Resort sales locations
- Acapulco, Cancun, Cozumel, Cuernavaca, Ixtapa, Puerto Vallarta, Riviera Maya, San J
- Resort collections
- Concord Servicing Corporation, Phoenix & Scottsdale, AZ
- Rental Companies:
- International Leisure Group, Royal Holiday International Marketing.
- Hotel Representatives:
- Ryan Grover, Octavio Favela, Steve McPhee, Nancy D'Argence, Richard Noto, Alba Cuervo
Legal name
Royal Experience SA de CV.
Sales locations
Acapulco, Cancun, Cozumel, Cuernavaca, Ixtapa, Puerto Vallarta, Riviera Maya, San J
Collections
Concord Servicing Corporation, Phoenix & Scottsdale, AZ
Rental companies
International Leisure Group, Royal Holiday International Marketing.
Representatives
Ryan Grover, Octavio Favela, Steve McPhee, Nancy D'Argence, Richard Noto, Alba Cuervo
Royal Holiday does not have the best reputation among timeshare resorts. Most of their sales are conducted using high-pressure tactics, and a significant number of members feel they have been lied to or scammed. Many timeshare contracts are also misrepresented during the sales process.
One of the most common scams occurs at the time of purchase: a Royal Holiday salesperson will make verbal promises to get you to sign the contract. However, the contract clearly states that any verbal promises made by the sales associate are invalid unless they are explicitly included in the written agreement.
Royal Holiday promises excellent customer service to its members, but this only seems to apply when members call to make a payment. If you have questions or concerns about your membership, the associate will likely say they will send you the information via email—but that email never arrives. The most common response to any unhappy member is to suggest an upgrade, regardless of the issue. As a result, members often end up paying even more for a membership they were never satisfied with in the first place.
Booking with Royal Holiday presents another challenge. During the sales pitch, they promise you can travel anywhere, at any time. This is far from the truth. Your travel options depend entirely on the points you purchase, and unfortunately, they almost always sell you a small points package. By the time you realize you need more points, you're forced to upgrade and pay additional fees.
Most Royal Holiday sales are conducted outdoors or at locations other than their official sales offices. As a "courtesy," they allow you to purchase and sign the contract on the spot, with the salesperson briefly explaining the terms—often omitting important details. Some associates even send the documents to your home while you're still on vacation. By the time you return home and carefully read the contract, you realize it’s not what you thought it was—and worse, your recession period has already expired.
Royal Holiday sales associates may also tell you that you're making a great investment in real estate. This is another major lie. A timeshare is neither an investment nor real estate. You are simply leasing a hotel room for a set period once a year; you do not own the property. It is not an investment because there is no resale market or rental opportunity, meaning there is no potential for profit.
If you want to know how to cancel a timeshare with Royal Holiday or Park Royal, we recommend that you carefully read your contract and check if there is a clause regarding the rescission period. To learn how to proceed and successfully cancel your timeshare, we explain it in detail in our article "7 Steps to Successfully Rescind a Timeshare."
To receive more information about how to cancel a timeshare membership (vacation club) with Royal Holiday / Park Royal, contact us right now via live chat, send a WhatsApp to +52 333 239 6589, fill out the form in the contact section, or call us at +52 334 162 5467. We offer a free consultation with a specialist and we can help you.
Reviews about Royal Holiday Vacation Club
Below, you can read reviews from people about Royal Holiday Vacation Club. This is an open forum for timeshare owners with Royal Holiday Vacation Club to share their experiences and opinions about their vacation membership. The staff at Mexican Timeshare Solutions has no influence over the comments and opinions published about Royal Holiday Vacation Club. Feel free to post your opinion about your Royal Holiday membership.
Is a Royal Holiday membership worth it?
If you know someone who is considering buying a membership with Park Royal/Royal Holiday, share this information with them so they are aware of all these opinions and complaints and can make a decision about whether the Park Royal/Royal Holiday membership is really worthwhile.
sobre la invitacion desayuno,presentacion el personal muy agresivo, falto de etica,burlandose del cliente y tornandose muy desagradable la experiencia en puerto vallarta
All lies! Can't book vacation as promised!
¿Alguien ya logro cancelar la membresia?
Hagan lo que yo solo vallan a desayunar y tómense sus buenos tragos y hagan oídos de palo y que los niños disfruten mientras por qué si se dejan ! Los fraudean
Así es esta empresa es un fraude si alguien me puede asesorar para cancelar le agradezco la información
Dont invest in timeshare field with royal holiday , they are scammers ! actually i fighting against my rights , they dont want to accept my cancellation , i bought the membership like 6 years ago and i cant afford it anymore because the maintenance fees make impossible to do it
Compré una membresía con estos farsantes y ahora no sé qué hacer. Yo disfrutaba de mis vacaciones y me invitaron a una de sus presentaciones, la cuál yo ya sabía que era un tiempo compartido. Por medio de estrategias de venta se aprovecharon de mi y firmé un contrato para comprar algo que realmente no necesito. Por la cantidad de dinero que me costó debí haberme tomado el tiempo de leer toda la información necesaria y pedir que no me presionaran, pues no importa que estrategia de venta o psicológica utilicen, yo estaba en mi derecho como comprador de verificar que lo que estaba a punto de comprar era realmente para mi. Además de esto tenía 5 días hábiles para poder leer todas las reglas e investigar más acerca de este club, sin embargo no le di la importancia necesaria y ahora no puedo cancelar. Cada vez que busco un pretexto para cancelar es imposible pues hasta ahora el club ha seguido sus lineamientos, aunque los lineamientos no sea adecuados para mi, eso no importa pues yo firmé en mi contrato que entendía estas reglas. Lo mejor que podemos hacer todos es hacernos responsables de nuestras acciones, somos muy irresponsables al comprar, pero después nos hacemos los que no sabemos nada, por eso somos las víctimas perfectas de estar compañías, si nos previnieramos antes y tuvieramos una cultura de compra, este tipo de compañías ni siquiera existiría.
Como puedo cancelar, y en caso de poder realizar este proceso cuento cuesta y si puedo recuperar algo del dinero pagado por la membresia.
Esta empresa es un fraude total. Compré mi membresía a punta de engaños y dentro de los 5 días hábiles lo quise cancelar y no me lo permitieron. Profeco se lavó las manos. En lugar de adquirir un plan vacacional, tiré mi dinero en un plan de pesadillas vacacionales, ya que permanentemente me hostigan con llamadas y demandas judiciales de algo de lo que ni siquiera he hecho uso.
Invertí más de $150,000 hace 6 años y no he recibido nada a cambio, solo amenazas y extorsiones. Constantemente me notifican que mi deuda se incrementa año con año.
. Lo que yo no comprendo es cómo las autoridades mexicanas los han dejado llegar hasta este punto.
Yo estoy intentando disolver mi contrato con ellos y no me es posible.
Alguien me podría ayudar?
Es un fraude, no cumplen lo que te dicen, yo firme el contrato con una clausula de cancelación, porque me iba a operar a los 15 días, en caso de que mi operación saliera mal y eso sucedió, salio mal mi operación, y les hablo para cancelar, pues estoy en recuperación y no puedo salir, y se me esconden las vendedoras.
No se dejen engañar no compren con Royal Holiday.