ROYAL HOLIDAY / PARK ROYAL Timeshare COMPLAINTS
Royal Holiday Timeshare, Grand Park, Park Royal timeshare, Grand Park Royal Timeshare, Royal Holiday Travel, Royal Holiday Vacation Club, Grand Park Royal Cancun Caribe, Park Royal Beach Ixtapa, Park Royal Beach Mazatlán, Grand Park Royal Cozumel, Club Regina, Park Royal Buenos Aires, Royal Holiday Club Vacacional, Park Royal Beach Huatulco, Park Royal Homestay Los Cabos, Grand Park Royal Puerto Vallarta
- Legal Name:
- Royal Experience SA de CV.
- Resort sales locations
- Acapulco, Cancun, Cozumel, Cuernavaca, Ixtapa, Puerto Vallarta, Riviera Maya, San J
- Resort collections
- Concord Servicing Corporation, Phoenix & Scottsdale, AZ
- Rental Companies:
- International Leisure Group, Royal Holiday International Marketing.
- Hotel Representatives:
- Ryan Grover, Octavio Favela, Steve McPhee, Nancy D'Argence, Richard Noto, Alba Cuervo
Legal name
Royal Experience SA de CV.
Sales locations
Acapulco, Cancun, Cozumel, Cuernavaca, Ixtapa, Puerto Vallarta, Riviera Maya, San J
Collections
Concord Servicing Corporation, Phoenix & Scottsdale, AZ
Rental companies
International Leisure Group, Royal Holiday International Marketing.
Representatives
Ryan Grover, Octavio Favela, Steve McPhee, Nancy D'Argence, Richard Noto, Alba Cuervo
Royal Holiday does not have the best reputation among timeshare resorts. Most of their sales are conducted using high-pressure tactics, and a significant number of members feel they have been lied to or scammed. Many timeshare contracts are also misrepresented during the sales process.
One of the most common scams occurs at the time of purchase: a Royal Holiday salesperson will make verbal promises to get you to sign the contract. However, the contract clearly states that any verbal promises made by the sales associate are invalid unless they are explicitly included in the written agreement.
Royal Holiday promises excellent customer service to its members, but this only seems to apply when members call to make a payment. If you have questions or concerns about your membership, the associate will likely say they will send you the information via email—but that email never arrives. The most common response to any unhappy member is to suggest an upgrade, regardless of the issue. As a result, members often end up paying even more for a membership they were never satisfied with in the first place.
Booking with Royal Holiday presents another challenge. During the sales pitch, they promise you can travel anywhere, at any time. This is far from the truth. Your travel options depend entirely on the points you purchase, and unfortunately, they almost always sell you a small points package. By the time you realize you need more points, you're forced to upgrade and pay additional fees.
Most Royal Holiday sales are conducted outdoors or at locations other than their official sales offices. As a "courtesy," they allow you to purchase and sign the contract on the spot, with the salesperson briefly explaining the terms—often omitting important details. Some associates even send the documents to your home while you're still on vacation. By the time you return home and carefully read the contract, you realize it’s not what you thought it was—and worse, your recession period has already expired.
Royal Holiday sales associates may also tell you that you're making a great investment in real estate. This is another major lie. A timeshare is neither an investment nor real estate. You are simply leasing a hotel room for a set period once a year; you do not own the property. It is not an investment because there is no resale market or rental opportunity, meaning there is no potential for profit.
If you want to know how to cancel a timeshare with Royal Holiday or Park Royal, we recommend that you carefully read your contract and check if there is a clause regarding the rescission period. To learn how to proceed and successfully cancel your timeshare, we explain it in detail in our article "7 Steps to Successfully Rescind a Timeshare."
To receive more information about how to cancel a timeshare membership (vacation club) with Royal Holiday / Park Royal, contact us right now via live chat, send a WhatsApp to +52 333 239 6589, fill out the form in the contact section, or call us at +52 334 162 5467. We offer a free consultation with a specialist and we can help you.
Reviews about Royal Holiday Vacation Club
Below, you can read reviews from people about Royal Holiday Vacation Club. This is an open forum for timeshare owners with Royal Holiday Vacation Club to share their experiences and opinions about their vacation membership. The staff at Mexican Timeshare Solutions has no influence over the comments and opinions published about Royal Holiday Vacation Club. Feel free to post your opinion about your Royal Holiday membership.
Is a Royal Holiday membership worth it?
If you know someone who is considering buying a membership with Park Royal/Royal Holiday, share this information with them so they are aware of all these opinions and complaints and can make a decision about whether the Park Royal/Royal Holiday membership is really worthwhile.
ME URGE CANCELAR MI TIEMPO COMPARTIDO CON ROYAL HOLIDAY!! LLEVO 2 AÑOS INTENTANDO USARLO Y NO HE PODIDO, SIMPLEMENTE ME IGNORAN Y ME DAN LARGAS!
miguel cervantes suguramente trabaja para Royal, me da pena que alguien tenga que defender como un lacayo a su amo, no obstante lo que se le olvido al Sr. Cervantes mencionar es que #los hoteles que poseen te los pintan como de gran turismo cuando apenas llegan a 4 estrellas # y que si pagamos mantenimiento para que los mejoren, se clavan el dinero eso es una verdad irrefutable.
When my husband and I got married he had three of these stupid things. They are completely useless. We should have gotten personal thank yous from the owners of all the resorts that he helped fund. We are trying to get rid of them now, and finding out that not only are they worth nothing, we have to pay closing costs to dump them
Qué bueno ver que al menos alguien defiende a esta gente de Royal....igual yo hice cotizaciones de reservas con mucho tiempo de anticipación y para mi sorpresa las cotizaciones hechas por fuera del Club son mas baratas que aquellas hechas como miembro del club. También tiene toda la razón el personaje que dice que la culpa es del comprador por no leer bien su contrato, Estoy de acuerdo, pero otra cosa es la total ausencia de límites morales y éticos que tienen los vendedores de estos tiempos compartidos, porque no se avergüenzan en lo mas mínimo al decir las mentiras rampantes en las que el comprador se basa para tomar la -desafortunada- decisión de compra. Creo que uno debe ser muy ignorante o muy cómplice para meterse en una página de este estilo -timesharescam.com- y defender a estos sres de Royal.
Hola, yo estoy en desacuerdo con la mayoría de los comentarios que encuentro ya que al parecer la mayoría de las quejas son por disponibilidad y falsas promesas y en cuanto a la primera les quisiera compartir que este tipo de membresías están enfocadas para gente que hace sus reservaciones con tiempo ya que si quieres llamar un mes antes de semana santa y hacer tu reservación es obvio que no vas a encontrar nada al menos que alguien cancele y es bien importante leer sus contratos ya que existen certificados de vuelo y créditos los cuales no estarán disponibles toda la vida y tienen una fecha de expiración como todo, pero si no se dan el tiempo de leer los contratos no hay forma de saberlo además el hecho de tener una membresía no significa que vas a viajar gratis por 30 años si no que existe un descuento y trato especial en los hoteles Park Royal y es como la membresía de un gimnasio no importa si te inscribes y no vas, tienes que pagar la mensualidad o anualidad y ya es problema tuyo si no la usas, yo los invito a hacer una cotización en Expedia o algún otro sitio y verán que si es bastante el ahorro vs una cotización con Royal Holiday pero en fin es mas fácil quejarse que aceptar que no se leyó el contrato.
My experience with Timeshares has been horrible... From today back to day one, 10 years, and I receive bogus calls from agents wanting me to list it with them on a regular basis... Enjoy the stay, but don't buy... You will regret it as most folks I know that own do...
Es el fraude mas grande de Mexico , yo compre con la promesa de ir al mundial y resulta que el unico Hotel de Rio solo tienen 2 habitaciones para 100 mil "socios" imaginense nunca habra espacio ahora deseo cancelar y no me regresan mi enganche voy a ir Profeco
I do not own a timeshare, never have and never will unless legislation is introduced to protect buyers.
dijeron que venderian mis semanas de otro resort y me las tomarian como enganche para el nuevo... y el sig. año, sorpresa!!!! tengo 2 tiempos compartidos
el tiempo compartido es un robo, no te ahorras nada ya que tienes que estar pagando anualidad y ademas no tienen un buen convenio con otros lugares asi que terminas la mayoria del tiempo en el mismo hotel