ROYAL HOLIDAY / PARK ROYAL Timeshare COMPLAINTS
Royal Holiday Timeshare, Grand Park, Park Royal timeshare, Grand Park Royal Timeshare, Royal Holiday Travel, Royal Holiday Vacation Club, Grand Park Royal Cancun Caribe, Park Royal Beach Ixtapa, Park Royal Beach Mazatlán, Grand Park Royal Cozumel, Club Regina, Park Royal Buenos Aires, Royal Holiday Club Vacacional, Park Royal Beach Huatulco, Park Royal Homestay Los Cabos, Grand Park Royal Puerto Vallarta
- Legal Name:
- Royal Experience SA de CV.
- Resort sales locations
- Acapulco, Cancun, Cozumel, Cuernavaca, Ixtapa, Puerto Vallarta, Riviera Maya, San J
- Resort collections
- Concord Servicing Corporation, Phoenix & Scottsdale, AZ
- Rental Companies:
- International Leisure Group, Royal Holiday International Marketing.
- Hotel Representatives:
- Ryan Grover, Octavio Favela, Steve McPhee, Nancy D'Argence, Richard Noto, Alba Cuervo
Legal name
Royal Experience SA de CV.
Sales locations
Acapulco, Cancun, Cozumel, Cuernavaca, Ixtapa, Puerto Vallarta, Riviera Maya, San J
Collections
Concord Servicing Corporation, Phoenix & Scottsdale, AZ
Rental companies
International Leisure Group, Royal Holiday International Marketing.
Representatives
Ryan Grover, Octavio Favela, Steve McPhee, Nancy D'Argence, Richard Noto, Alba Cuervo
Royal Holiday does not have the best reputation among timeshare resorts. Most of their sales are conducted using high-pressure tactics, and a significant number of members feel they have been lied to or scammed. Many timeshare contracts are also misrepresented during the sales process.
One of the most common scams occurs at the time of purchase: a Royal Holiday salesperson will make verbal promises to get you to sign the contract. However, the contract clearly states that any verbal promises made by the sales associate are invalid unless they are explicitly included in the written agreement.
Royal Holiday promises excellent customer service to its members, but this only seems to apply when members call to make a payment. If you have questions or concerns about your membership, the associate will likely say they will send you the information via email—but that email never arrives. The most common response to any unhappy member is to suggest an upgrade, regardless of the issue. As a result, members often end up paying even more for a membership they were never satisfied with in the first place.
Booking with Royal Holiday presents another challenge. During the sales pitch, they promise you can travel anywhere, at any time. This is far from the truth. Your travel options depend entirely on the points you purchase, and unfortunately, they almost always sell you a small points package. By the time you realize you need more points, you're forced to upgrade and pay additional fees.
Most Royal Holiday sales are conducted outdoors or at locations other than their official sales offices. As a "courtesy," they allow you to purchase and sign the contract on the spot, with the salesperson briefly explaining the terms—often omitting important details. Some associates even send the documents to your home while you're still on vacation. By the time you return home and carefully read the contract, you realize it’s not what you thought it was—and worse, your recession period has already expired.
Royal Holiday sales associates may also tell you that you're making a great investment in real estate. This is another major lie. A timeshare is neither an investment nor real estate. You are simply leasing a hotel room for a set period once a year; you do not own the property. It is not an investment because there is no resale market or rental opportunity, meaning there is no potential for profit.
If you want to know how to cancel a timeshare with Royal Holiday or Park Royal, we recommend that you carefully read your contract and check if there is a clause regarding the rescission period. To learn how to proceed and successfully cancel your timeshare, we explain it in detail in our article "7 Steps to Successfully Rescind a Timeshare."
To receive more information about how to cancel a timeshare membership (vacation club) with Royal Holiday / Park Royal, contact us right now via live chat, send a WhatsApp to +52 333 239 6589, fill out the form in the contact section, or call us at +52 334 162 5467. We offer a free consultation with a specialist and we can help you.
Reviews about Royal Holiday Vacation Club
Below, you can read reviews from people about Royal Holiday Vacation Club. This is an open forum for timeshare owners with Royal Holiday Vacation Club to share their experiences and opinions about their vacation membership. The staff at Mexican Timeshare Solutions has no influence over the comments and opinions published about Royal Holiday Vacation Club. Feel free to post your opinion about your Royal Holiday membership.
Is a Royal Holiday membership worth it?
If you know someone who is considering buying a membership with Park Royal/Royal Holiday, share this information with them so they are aware of all these opinions and complaints and can make a decision about whether the Park Royal/Royal Holiday membership is really worthwhile.
Comprar esta membresia por 30 Años es un suicidio! Imaginense pagarles cuotas de mantenimiento y siguen vendiendo el mismo viejo hotel de cancun dese hace 25años !
I paid this company 243.12 upfront fees and never heard from them again.
Hola Romariodesouza .... y hay manera de que te reintegren la cantidad que pagaste inicial, y cancelar aun estoy antes de los 5 dias... y dicen que hay una penalizacion del 30% del valor total osea de 170 mil pesos pero ni e usado nada.que puedo hacer dime pague 11 mil de enganche
The most important advice is for a consumer to simply use common sense.. If it sounds too good to be true- it is! Timeshares do not appreciate in value!
Que bueno que lei estas opiniones iba a comprar Royal por recomendacion de mi compadre pero al saber que es un Problema x 30 AÑOS!!!!!!!!!!
YO LES RECOMIENDO QUE DEJEN DE PAGAR .. Y DENUNCIEN EN PROFECO INMEDIATMAENTE YA QUE SU DEPARTAMENTO DE COBRANZA .. LES TRATARA DE REVENDER EL BENEFICIO DE SER PARTE DEL CLUB POR ENDE YA NO CONTESTEN LSA LLMASDAS DE ROYAL Y VAYAN DIRECTAMENTE A PROFECO Y DENUNCIENLOS POR PROMESAS INCLUMPLIDAD COMO FALTA DE ESPACIO EN AÑO NUEVO YA QUE TODO ESTA SOBREVENDIDO
hola buen dia, me urge cancelar mi contrato, es de royal holiday, cuando contraté al dia siguiente estando todavia en el hotel nos arrepentimos y quisimos cancelar y simplemente nos dijeron que no se podia porque era una promocion especial y que habiamos firmado de enterado, nos convencieron usaramos una vez por lo menos y que si ya no estabamos de acuerdo conque dejaramos de pagar no habria problema. quisieramos ver si es posible recuperar algo, y tambien saber cual es el costo de sus honorarios ya que quisieramos perder lo menos posible. De antemano muchas gracias, saludos cordiales y bendiciones
Yo trabaje en Royal y solo les puedo confirmar que efectivamente es una empresa que solo posee 5 destinos de muy baja categoria y que el resto estan sobrevendidos nunca hay espacio y la compañia nos capacito para adquirir tecnicas de persuasion para evitar que los clientes cancelaran y convencerlos a seguir pagando
esto es un fraude bil te venden según todo lo mejor y nada no hay espacio y sale 3 veces mas caro
We have been trying to have our membership cancelled to no avail. We told our sales rep we wanted out 2 days after we signed. He told us no problem. We'll it is a problem he never sent any paper work in for the cancellation and now were stuck in their vacation contract and cannot get out of it. The sales rep will tell any lie to get you to sign and once you do its too late. You are stuck.