ROYAL HOLIDAY / PARK ROYAL Timeshare COMPLAINTS
Royal Holiday Timeshare, Grand Park, Park Royal timeshare, Grand Park Royal Timeshare, Royal Holiday Travel, Royal Holiday Vacation Club, Grand Park Royal Cancun Caribe, Park Royal Beach Ixtapa, Park Royal Beach Mazatlán, Grand Park Royal Cozumel, Club Regina, Park Royal Buenos Aires, Royal Holiday Club Vacacional, Park Royal Beach Huatulco, Park Royal Homestay Los Cabos, Grand Park Royal Puerto Vallarta
- Legal Name:
- Royal Experience SA de CV.
- Resort sales locations
- Acapulco, Cancun, Cozumel, Cuernavaca, Ixtapa, Puerto Vallarta, Riviera Maya, San J
- Resort collections
- Concord Servicing Corporation, Phoenix & Scottsdale, AZ
- Rental Companies:
- International Leisure Group, Royal Holiday International Marketing.
- Hotel Representatives:
- Ryan Grover, Octavio Favela, Steve McPhee, Nancy D'Argence, Richard Noto, Alba Cuervo
Legal name
Royal Experience SA de CV.
Sales locations
Acapulco, Cancun, Cozumel, Cuernavaca, Ixtapa, Puerto Vallarta, Riviera Maya, San J
Collections
Concord Servicing Corporation, Phoenix & Scottsdale, AZ
Rental companies
International Leisure Group, Royal Holiday International Marketing.
Representatives
Ryan Grover, Octavio Favela, Steve McPhee, Nancy D'Argence, Richard Noto, Alba Cuervo
Royal Holiday does not have the best reputation among timeshare resorts. Most of their sales are conducted using high-pressure tactics, and a significant number of members feel they have been lied to or scammed. Many timeshare contracts are also misrepresented during the sales process.
One of the most common scams occurs at the time of purchase: a Royal Holiday salesperson will make verbal promises to get you to sign the contract. However, the contract clearly states that any verbal promises made by the sales associate are invalid unless they are explicitly included in the written agreement.
Royal Holiday promises excellent customer service to its members, but this only seems to apply when members call to make a payment. If you have questions or concerns about your membership, the associate will likely say they will send you the information via email—but that email never arrives. The most common response to any unhappy member is to suggest an upgrade, regardless of the issue. As a result, members often end up paying even more for a membership they were never satisfied with in the first place.
Booking with Royal Holiday presents another challenge. During the sales pitch, they promise you can travel anywhere, at any time. This is far from the truth. Your travel options depend entirely on the points you purchase, and unfortunately, they almost always sell you a small points package. By the time you realize you need more points, you're forced to upgrade and pay additional fees.
Most Royal Holiday sales are conducted outdoors or at locations other than their official sales offices. As a "courtesy," they allow you to purchase and sign the contract on the spot, with the salesperson briefly explaining the terms—often omitting important details. Some associates even send the documents to your home while you're still on vacation. By the time you return home and carefully read the contract, you realize it’s not what you thought it was—and worse, your recession period has already expired.
Royal Holiday sales associates may also tell you that you're making a great investment in real estate. This is another major lie. A timeshare is neither an investment nor real estate. You are simply leasing a hotel room for a set period once a year; you do not own the property. It is not an investment because there is no resale market or rental opportunity, meaning there is no potential for profit.
If you want to know how to cancel a timeshare with Royal Holiday or Park Royal, we recommend that you carefully read your contract and check if there is a clause regarding the rescission period. To learn how to proceed and successfully cancel your timeshare, we explain it in detail in our article "7 Steps to Successfully Rescind a Timeshare."
To receive more information about how to cancel a timeshare membership (vacation club) with Royal Holiday / Park Royal, contact us right now via live chat, send a WhatsApp to +52 333 239 6589, fill out the form in the contact section, or call us at +52 334 162 5467. We offer a free consultation with a specialist and we can help you.
Reviews about Royal Holiday Vacation Club
Below, you can read reviews from people about Royal Holiday Vacation Club. This is an open forum for timeshare owners with Royal Holiday Vacation Club to share their experiences and opinions about their vacation membership. The staff at Mexican Timeshare Solutions has no influence over the comments and opinions published about Royal Holiday Vacation Club. Feel free to post your opinion about your Royal Holiday membership.
Is a Royal Holiday membership worth it?
If you know someone who is considering buying a membership with Park Royal/Royal Holiday, share this information with them so they are aware of all these opinions and complaints and can make a decision about whether the Park Royal/Royal Holiday membership is really worthwhile.
When we were there October 2008, we were misled by the rep. we wanted to cancel the contract right away but they wouldn't let us saying it's against law, we have not used the resort at all since and now found out we could have canceled it. we paid in full coz we didn't want to have a bad credit. They transfer my original Whydom time share when we signed up the contract as well. we paid a rental company which Royal Holiday recommended-they said it would be rented out in high prices (as a good investment) with no problem, but nothing ever have happened, time has passed and we have wasted our money and weeks.
We bought a timeshare from the Royal Holiday back in October 2010 and we were promised numerous things such as the maintenance fee would not increase and we could resell weeks, feel that we have been totally scammed .We have had an impossible time reaching anyone at the timeshare company to discuss our concern. Need and help getting out of our contract.
SIGNED UP FOR ROYAL HOLIDAY TIME SHARE. INVESTED OVER $12,000 US DOLLARS AND NOT GETTING WHAT IS PROMISED. NOTHING, VERY UPSET. NOT PAYING ANOTHER DIME UNTIL WE GET RESULTS. RUN AWAY FROM ROYAL HOLIDAY IS A BIG SCAM!!!
We were told that the Royal Holiday would purchase our four timeshare weeks from us. They promised to pay us a total of $25,000 for the four weeks. They had a contract with the prices they would pay for our weeks but we were not given a copy. We were also not given copies of our credit application and we were not told that we were applying for Bank of America credit cards.
Nunca vayana a una presentación de tiempo compartido en Royal Holiday por desgracia yo fuí y estoy muy arrepentido, si hubiera visto este sitio antes de ir a la presentación jamás habría tirado $10,000 a la basura. las tacticas que usaron conmigo , por loque veo son las que usan con la mayoría y tontamente caemos. Deberían meterlos a la carcel y no permitir que sigan espantando al turismo que visita México.
I went to Royal Holiday on May 17, 2010. I bought into their scam of them stating they would sell my timeshare for $20,000 and there were also many verbal promises for additional weeks and other promotions. Right now I am still talking to Bank of America . According to Mexican law I have 5 days to cancel this purchase. So far Royal Holiday does not agree to this 5 day cancellation. Please let me know any information you have that can help me resolve this problem.
Royal Holiday timeshare scam be careful, they will promise to sell back weeks so you can make money while owning their timeshare.This will not happen. They will take your money and you will get nothing but headaches in return. They are dangerous people!!
como puedo cancelar un contrato de tiempo compartido comprado en Mexico? ya intente hablando por las buenas por las malas y por medio de profeco. Tenemos 5 meses esperando a qu enos llegu nuestro dinero de un tiempo compartido que teniamos que supuestamente iban a vender y no nos han mandado nada, al principio creimos que era cuestion de tiempo , pero despues nos dimos cuenta que solo nos estaban dando largas y nunca nos iban a enviar nuestro dinero.Turistas no permitan que los engañen las reventas No es un negocio y Royal Holiday no tiene trabajadores honestos.
We bought a timeshare from the Royal Holiday back in Dec 2009.They promised to pay us a total of $30,000 for the 6 weeks. I can not get in contact with our salesman. I want to cancel this membership immediately and try to recover my $8,000 that I gave as a downpayment.
We bought a time share at Royal Holiday and we are having problems with the contract.We were promised many things and that we could sell our membership back at any time.We were told several lies during the presentation that totally impacted our decision to purchase the timeshare. Now we are very regretful and we want to cancel our timeshare.