ROYAL HOLIDAY / PARK ROYAL Timeshare COMPLAINTS
Royal Holiday Timeshare, Park Royal timeshare, Grand Park Royal Timeshare, Royal Holiday Travel
- Legal Name:
- Royal Experience SA de CV.
- Resort sales locations
- Acapulco, Cancun, Cozumel, Cuernavaca, Ixtapa, Puerto Vallarta, Riviera Maya, San J
- Resort collections
- Concord Servicing Corporation, Phoenix & Scottsdale, AZ
- Rental Companies:
- International Leisure Group, Royal Holiday International Marketing.
- Hotel Representatives:
- Ryan Grover, Octavio Favela, Steve McPhee, Nancy D'Argence, Richard Noto, Alba Cuervo
Royal Holiday doesn’t have the best reputation within the timeshare resorts. Most of their sales are done under high pressure sales tactics, a high number of members at Royal Holiday feel like they have being lied and scam and most timeshare contracts are being misrepresented.
One of the most common scams at the moment of purchase is that Royal Holiday’s sales person will make you any verbal promise to get you to sign their contract, however the contract clearly states that any verbal promise made by the sales associated are invalid unless those promises are establish within the contract.
Royal Holiday promise one of the best customer service for their members, this only happens if the current member is calling to make a payment and if you have any questions or concerns about your membership the associated is more likely to tell you they will send you all the information over email, well sit thigh because this email will never arrived, The most common answer to any unhappy member at Royal Holiday is to Upgrade your membership no matter what is that you are unhappy about and you end up paying more for a membership you weren’t happy to begin with.
Booking with Royal Holiday is another issue, at the sales’ pitch, they promise you can travel anywhere at any time you want. This is very untrue, it all depend what points you buy and unfortunate they will always sell you the small point package so at the time you realize you need more points, you will need to upgrade and pay even more money to them.
Most Royal Holiday’s Sales are done outdoors or other locations that aren’t Royal Holiday’s Sales office, as a “courtesy” from them, they will let you purchase and sign their contract at the spot, “hey! You wouldn’t miss the opportunity of a lifetime, right?” So by this the sales associated will briefly explain you the contract as their convenient, probably letting out important information to you. Some sales associated opt for sending all the documents to your home, mean while you enjoy of your holidays or vacations, by the time you get home and read careful the contract you realize your purchase is not what you though It was and even worse realize your recession period is over.
Royal Holiday sales associate tells you are doing a great investment in real estate, another huge lie, timeshare is not nor an investment or real estate, you are leasing a hotel room for a period of time once a year, and therefore you do not own the hotel. It is not an investment because there is not market for resale or renting out your unit therefore no profit.
Royal Holiday Phone Number
(55)5627-8800
Con Royal Holiday todo fue una cadena de contradicciones. Las fechas cambiaban constantemente y nunca estaba claro qué era definitivo. Cada persona daba una versión diferente del procedimiento.
Incluso cuando por fin lograba obtener una respuesta firme, al poco tiempo cambiaba. Es demasiado frustrante para algo que se supone debe simplificar los viajes.
Royal Holiday made trip planning feel like a maze. Availability shifted from one conversation to the next, and each representative interpreted the guidelines differently. I found myself double-checking every step just to avoid surprises.
Even when I thought I finally had solid information, something new would pop up that contradicted it. The inconsistency makes it nearly impossible to plan anything with confidence.
Using the membership felt more restrictive than helpful. Every option came with a condition or exception that wasn’t mentioned before. Support responded quickly, but rarely addressed the actual question.
By the time I understood how things really worked, I realized the flexibility they promote doesn’t translate into reality. It ends up being more work than it’s worth.
Royal Holiday turned trip planning into a series of miscommunications. Dates that seemed open suddenly weren’t, and each representative had a different explanation for why. It made me double-check everything, which defeats the purpose of a membership meant to simplify travel.
Even after insisting on specific confirmations, the information kept shifting. It’s hard to feel confident booking anything when nothing stays consistent.
Royal Holiday has been difficult to navigate from the start. Availability fluctuates constantly, and the explanations aren’t consistent. It forces you to double-check every detail to avoid surprises.
Even when you get someone on the phone, the information feels incomplete. Planning with uncertainty becomes exhausting.
The membership is marketed as flexible, but in practice it feels restrictive. Conditions surface late, and support often redirects instead of solving issues.
La experiencia ha sido confusa desde el inicio. Hay que insistir mucho para obtener respuestas y aun así quedan dudas.
Usar Royal Holiday ha sido frustrante. La información cambia y nunca queda claro qué está realmente disponible.
The membership feels rigid despite being sold as flexible. Conditions appear late in the process, and support often redirects instead of resolving. It slowly wears down any excitement about using it.
La experiencia ha sido confusa desde el principio. Hay cargos claros, pero los beneficios siempre tienen condiciones nuevas. Termina siendo más estrés que ventaja.