ROYAL HOLIDAY / PARK ROYAL Timeshare COMPLAINTS
Royal Holiday Timeshare, Park Royal timeshare, Grand Park Royal Timeshare, Royal Holiday Travel
- Legal Name:
- Royal Experience SA de CV.
- Resort sales locations
- Acapulco, Cancun, Cozumel, Cuernavaca, Ixtapa, Puerto Vallarta, Riviera Maya, San J
- Resort collections
- Concord Servicing Corporation, Phoenix & Scottsdale, AZ
- Rental Companies:
- International Leisure Group, Royal Holiday International Marketing.
- Hotel Representatives:
- Ryan Grover, Octavio Favela, Steve McPhee, Nancy D'Argence, Richard Noto, Alba Cuervo
Royal Holiday doesn’t have the best reputation within the timeshare resorts. Most of their sales are done under high pressure sales tactics, a high number of members at Royal Holiday feel like they have being lied and scam and most timeshare contracts are being misrepresented.
One of the most common scams at the moment of purchase is that Royal Holiday’s sales person will make you any verbal promise to get you to sign their contract, however the contract clearly states that any verbal promise made by the sales associated are invalid unless those promises are establish within the contract.
Royal Holiday promise one of the best customer service for their members, this only happens if the current member is calling to make a payment and if you have any questions or concerns about your membership the associated is more likely to tell you they will send you all the information over email, well sit thigh because this email will never arrived, The most common answer to any unhappy member at Royal Holiday is to Upgrade your membership no matter what is that you are unhappy about and you end up paying more for a membership you weren’t happy to begin with.
Booking with Royal Holiday is another issue, at the sales’ pitch, they promise you can travel anywhere at any time you want. This is very untrue, it all depend what points you buy and unfortunate they will always sell you the small point package so at the time you realize you need more points, you will need to upgrade and pay even more money to them.
Most Royal Holiday’s Sales are done outdoors or other locations that aren’t Royal Holiday’s Sales office, as a “courtesy” from them, they will let you purchase and sign their contract at the spot, “hey! You wouldn’t miss the opportunity of a lifetime, right?” So by this the sales associated will briefly explain you the contract as their convenient, probably letting out important information to you. Some sales associated opt for sending all the documents to your home, mean while you enjoy of your holidays or vacations, by the time you get home and read careful the contract you realize your purchase is not what you though It was and even worse realize your recession period is over.
Royal Holiday sales associate tells you are doing a great investment in real estate, another huge lie, timeshare is not nor an investment or real estate, you are leasing a hotel room for a period of time once a year, and therefore you do not own the hotel. It is not an investment because there is not market for resale or renting out your unit therefore no profit.
Royal Holiday Phone Number
(55)5627-8800
Royal Holiday has been difficult to navigate from the start. Availability fluctuates constantly, and the explanations aren’t consistent. It forces you to double-check every detail to avoid surprises.
Even when you get someone on the phone, the information feels incomplete. Planning with uncertainty becomes exhausting.
The membership is marketed as flexible, but in practice it feels restrictive. Conditions surface late, and support often redirects instead of solving issues.
La experiencia ha sido confusa desde el inicio. Hay que insistir mucho para obtener respuestas y aun así quedan dudas.
Usar Royal Holiday ha sido frustrante. La información cambia y nunca queda claro qué está realmente disponible.
The membership feels rigid despite being sold as flexible. Conditions appear late in the process, and support often redirects instead of resolving. It slowly wears down any excitement about using it.
La experiencia ha sido confusa desde el principio. Hay cargos claros, pero los beneficios siempre tienen condiciones nuevas. Termina siendo más estrés que ventaja.
Con Royal Holiday nunca queda todo claro. Cada llamada trae una explicación distinta y los beneficios siempre tienen condiciones nuevas. Usarla termina siendo más complicado de lo necesario.
Using Royal Holiday has been frustratingly inconsistent. Rules and availability seem to change depending on who you talk to, and nothing is ever fully confirmed. Each call feels like starting over, which makes planning unnecessarily stressful.
Con Royal Holiday es frustrante usar lo que pagas. Las restricciones son interminables y al pedir cancelar solo recibes evasivas o transferencias de departamento. Parece que el objetivo es que pagues sin realmente disfrutar nada.
Our stay at Viva Wyndham Dominicus Beach was far from enjoyable. The check-in took ages, and our room wasn’t ready even though we arrived well after the stated time. Once inside, we found broken tiles and a persistent musty odor, and the cleaning service was hit-or-miss. To make matters worse, staff kept approaching us about attending timeshare presentations every time we tried to relax by the pool.