ROYAL HOLIDAY / PARK ROYAL Timeshare COMPLAINTS
Royal Holiday Timeshare, Park Royal timeshare, Grand Park Royal Timeshare, Royal Holiday Travel
- Legal Name:
- Royal Experience SA de CV.
- Resort sales locations
- Acapulco, Cancun, Cozumel, Cuernavaca, Ixtapa, Puerto Vallarta, Riviera Maya, San J
- Resort collections
- Concord Servicing Corporation, Phoenix & Scottsdale, AZ
- Rental Companies:
- International Leisure Group, Royal Holiday International Marketing.
- Hotel Representatives:
- Ryan Grover, Octavio Favela, Steve McPhee, Nancy D'Argence, Richard Noto, Alba Cuervo
Royal Holiday doesn’t have the best reputation within the timeshare resorts. Most of their sales are done under high pressure sales tactics, a high number of members at Royal Holiday feel like they have being lied and scam and most timeshare contracts are being misrepresented.
One of the most common scams at the moment of purchase is that Royal Holiday’s sales person will make you any verbal promise to get you to sign their contract, however the contract clearly states that any verbal promise made by the sales associated are invalid unless those promises are establish within the contract.
Royal Holiday promise one of the best customer service for their members, this only happens if the current member is calling to make a payment and if you have any questions or concerns about your membership the associated is more likely to tell you they will send you all the information over email, well sit thigh because this email will never arrived, The most common answer to any unhappy member at Royal Holiday is to Upgrade your membership no matter what is that you are unhappy about and you end up paying more for a membership you weren’t happy to begin with.
Booking with Royal Holiday is another issue, at the sales’ pitch, they promise you can travel anywhere at any time you want. This is very untrue, it all depend what points you buy and unfortunate they will always sell you the small point package so at the time you realize you need more points, you will need to upgrade and pay even more money to them.
Most Royal Holiday’s Sales are done outdoors or other locations that aren’t Royal Holiday’s Sales office, as a “courtesy” from them, they will let you purchase and sign their contract at the spot, “hey! You wouldn’t miss the opportunity of a lifetime, right?” So by this the sales associated will briefly explain you the contract as their convenient, probably letting out important information to you. Some sales associated opt for sending all the documents to your home, mean while you enjoy of your holidays or vacations, by the time you get home and read careful the contract you realize your purchase is not what you though It was and even worse realize your recession period is over.
Royal Holiday sales associate tells you are doing a great investment in real estate, another huge lie, timeshare is not nor an investment or real estate, you are leasing a hotel room for a period of time once a year, and therefore you do not own the hotel. It is not an investment because there is not market for resale or renting out your unit therefore no profit.
Royal Holiday Phone Number
(55)5627-8800
I tried using my Royal Holiday membership this year and ran into problems that made me question the value of keeping it. The destinations and dates I actually wanted were rarely available, and the alternatives offered didn’t feel like what I originally signed up for.
The most frustrating part was seeing similar options available elsewhere while members were told there was nothing. After multiple attempts to get help, it started feeling like the membership was more restrictive than useful.
I tried using my Royal Holiday membership earlier this year and immediately ran into the same issue many members complain about: almost every useful date or destination was suddenly unavailable unless I was willing to compromise heavily.
The most frustrating part was checking public travel sites afterward and seeing the exact same resorts available there. Customer service kept promising callbacks and escalations, but nothing ever changed. Eventually the process just starts feeling pointless.
La membresía de Royal Holiday terminó siendo mucho más complicada de lo que parecía durante la presentación de ventas.
Entre restricciones, fechas limitadas y cuotas que siguen aumentando, utilizarla se vuelve frustrante rápidamente. Además, cancelar o salir del contrato parece mucho más difícil de lo que explican al principio.
La membresía de Royal Holiday terminó siendo mucho más complicada de lo que parecía durante la presentación de ventas.
Entre restricciones, cuotas que siguen aumentando y poca disponibilidad en fechas útiles, utilizarla se vuelve frustrante rápidamente. Además, salir del contrato o cancelarlo parece mucho más difícil de lo que explican al principio.
I tried using my Royal Holiday membership earlier this year and immediately ran into the same issue so many other members describe: limited availability unless you’re willing to compromise heavily on dates or destinations.
The most frustrating part was checking public booking sites afterward and seeing the exact same resorts available there. Customer service kept promising callbacks and escalations, but nothing ever changed. After enough attempts, the entire process starts feeling pointless.
I tried using my Royal Holiday membership earlier this year and immediately ran into the same issue many others describe: almost every desirable date or location was suddenly “unavailable” unless I was willing to compromise heavily.
What made it worse was checking public travel sites afterward and seeing the exact same resorts available there. Customer service kept promising escalation and callbacks, but nothing ever changed. Eventually it just starts feeling pointless to keep trying.
Yo he restructurado la membresia para subir de nivle , pero la vd , no dicen que las cuotas anuales van en aumento ,los lugares que quieres ir a vacacionar nunca estan disponibles y te quieren ofrecer otros destinos que no sonde nuestro agrado o no queremos visitar , segun por el nivel de mi mebresia puedo llamar hasta con 2 semanas de anticipacion y me tienen un lugar y es solo mentiras, he llamadao hasta por 4 -5 meses y nunca hay disponibilidad , te acosan para que vayas a la dichosa platica que te levas como 4 a 5 hr , te llevan alcohol y demas para que en tus ceros sentidos firmes, ya se ha hecho impagable ya que es como un parasito financiero que es insostenible ya para pagar y ya llegue a tope en mi capacidad de pago y no puedo mas ya que estoy sacrificando cosas prioritarias del hogar , espero y me asesoren que se puede hacer para ya cancelarla .
La membresía de Royal Holiday terminó siendo mucho más complicada de lo que parecía durante la presentación de ventas.
Entre fechas limitadas, restricciones y cuotas cada vez más altas, utilizarla se vuelve frustrante. Además, cancelar o salir del contrato no parece nada sencillo, y eso es algo que muchas personas descubren demasiado tarde.
I tried booking a trip through Royal Holiday earlier this year and immediately ran into the same problem so many others mention: limited availability unless you accept inconvenient dates or destinations you didn’t originally want.
The most frustrating part was checking public booking sites afterward and seeing the same resorts available there. Customer service kept saying they would “escalate the issue,” but nothing ever changed. After a while, you stop feeling heard entirely.
La membresía de Royal Holiday terminó siendo mucho más complicada de lo que parecía durante la venta. Entre restricciones, fechas limitadas y cuotas que siguen aumentando, usarla se vuelve frustrante.
Además, cuando buscas opciones para cancelar o salir del contrato, el proceso no es nada claro. Muchas personas se dan cuenta demasiado tarde de lo difícil que es resolver la situación.