ROYAL HOLIDAY / PARK ROYAL Timeshare COMPLAINTS
Royal Holiday Timeshare, Grand Park, Park Royal timeshare, Grand Park Royal Timeshare, Royal Holiday Travel, Royal Holiday Vacation Club, Grand Park Royal Cancun Caribe, Park Royal Beach Ixtapa, Park Royal Beach Mazatlán, Grand Park Royal Cozumel, Club Regina, Park Royal Buenos Aires, Royal Holiday Club Vacacional, Park Royal Beach Huatulco, Park Royal Homestay Los Cabos, Grand Park Royal Puerto Vallarta
- Legal Name:
- Royal Experience SA de CV.
- Resort sales locations
- Acapulco, Cancun, Cozumel, Cuernavaca, Ixtapa, Puerto Vallarta, Riviera Maya, San J
- Resort collections
- Concord Servicing Corporation, Phoenix & Scottsdale, AZ
- Rental Companies:
- International Leisure Group, Royal Holiday International Marketing.
- Hotel Representatives:
- Ryan Grover, Octavio Favela, Steve McPhee, Nancy D'Argence, Richard Noto, Alba Cuervo
Legal name
Royal Experience SA de CV.
Sales locations
Acapulco, Cancun, Cozumel, Cuernavaca, Ixtapa, Puerto Vallarta, Riviera Maya, San J
Collections
Concord Servicing Corporation, Phoenix & Scottsdale, AZ
Rental companies
International Leisure Group, Royal Holiday International Marketing.
Representatives
Ryan Grover, Octavio Favela, Steve McPhee, Nancy D'Argence, Richard Noto, Alba Cuervo
Royal Holiday does not have the best reputation among timeshare resorts. Most of their sales are conducted using high-pressure tactics, and a significant number of members feel they have been lied to or scammed. Many timeshare contracts are also misrepresented during the sales process.
One of the most common scams occurs at the time of purchase: a Royal Holiday salesperson will make verbal promises to get you to sign the contract. However, the contract clearly states that any verbal promises made by the sales associate are invalid unless they are explicitly included in the written agreement.
Royal Holiday promises excellent customer service to its members, but this only seems to apply when members call to make a payment. If you have questions or concerns about your membership, the associate will likely say they will send you the information via email—but that email never arrives. The most common response to any unhappy member is to suggest an upgrade, regardless of the issue. As a result, members often end up paying even more for a membership they were never satisfied with in the first place.
Booking with Royal Holiday presents another challenge. During the sales pitch, they promise you can travel anywhere, at any time. This is far from the truth. Your travel options depend entirely on the points you purchase, and unfortunately, they almost always sell you a small points package. By the time you realize you need more points, you're forced to upgrade and pay additional fees.
Most Royal Holiday sales are conducted outdoors or at locations other than their official sales offices. As a "courtesy," they allow you to purchase and sign the contract on the spot, with the salesperson briefly explaining the terms—often omitting important details. Some associates even send the documents to your home while you're still on vacation. By the time you return home and carefully read the contract, you realize it’s not what you thought it was—and worse, your recession period has already expired.
Royal Holiday sales associates may also tell you that you're making a great investment in real estate. This is another major lie. A timeshare is neither an investment nor real estate. You are simply leasing a hotel room for a set period once a year; you do not own the property. It is not an investment because there is no resale market or rental opportunity, meaning there is no potential for profit.
If you want to know how to cancel a timeshare with Royal Holiday or Park Royal, we recommend that you carefully read your contract and check if there is a clause regarding the rescission period. To learn how to proceed and successfully cancel your timeshare, we explain it in detail in our article "7 Steps to Successfully Rescind a Timeshare."
To receive more information about how to cancel a timeshare membership (vacation club) with Royal Holiday / Park Royal, contact us right now via live chat, send a WhatsApp to +52 333 239 6589, fill out the form in the contact section, or call us at +52 334 162 5467. We offer a free consultation with a specialist and we can help you.
Reviews about Royal Holiday Vacation Club
Below, you can read reviews from people about Royal Holiday Vacation Club. This is an open forum for timeshare owners with Royal Holiday Vacation Club to share their experiences and opinions about their vacation membership. The staff at Mexican Timeshare Solutions has no influence over the comments and opinions published about Royal Holiday Vacation Club. Feel free to post your opinion about your Royal Holiday membership.
Is a Royal Holiday membership worth it?
If you know someone who is considering buying a membership with Park Royal/Royal Holiday, share this information with them so they are aware of all these opinions and complaints and can make a decision about whether the Park Royal/Royal Holiday membership is really worthwhile.
Con Royal Holiday me frustró bastante tener que volver a explicar mi situación cada vez que necesitaba ayuda. En lugar de sentir que alguien estaba dando seguimiento, parecía que empezábamos de cero con cada contacto.
Puede parecer un problema pequeño, pero cuando necesitas resolver algo relacionado con una membresía de largo plazo, esa falta de continuidad termina siendo agotadora. Esperaba una atención mucho más organizada.
Royal Holiday hasn't worked as smoothly for us as I expected. Our biggest issue isn't one particular resort or trip; it's the amount of coordination required before we know whether a vacation will actually work.
I've reached the point where I check every detail before making plans around the membership. That caution wasn't necessary when I was considering the purchase, but I definitely wish it had been.
Con Royal Holiday mi mayor problema ha sido el seguimiento cuando surge una duda. En algunas ocasiones tuve que volver a explicar el mismo asunto porque no parecía haber continuidad entre una atención y otra.
Puede parecer algo pequeño, pero cuando estás tratando con un contrato de largo plazo, esperar respuestas y repetir información varias veces termina siendo bastante desgastante. Yo esperaba un proceso mucho más organizado.
Royal Holiday has made me rethink how I evaluate vacation memberships. I used to look mostly at destinations and perks, but now I pay much more attention to restrictions, costs and how much flexibility the program actually provides.
Our biggest issue hasn't been one particular vacation. It's that the membership hasn't always fit naturally into our plans, which makes the ongoing commitment harder to justify.
Con Royal Holiday mi frustración comenzó cuando intenté hacer un cambio en una reservación y descubrí que había más condiciones de las que esperaba. No era imposible resolverlo, pero sí bastante más complicado de lo que imaginaba cuando contraté.
Eso me hizo pensar que la facilidad de uso debería ser una de las primeras cosas que cualquier comprador investigue. No solamente qué destinos aparecen en la presentación, sino cómo funciona realmente el programa cuando necesitas hacer algo fuera de lo habitual.
Royal Holiday has been a lesson in budgeting for me. I originally focused on whether we'd enjoy the trips, but I didn't spend enough time considering the ongoing financial side of maintaining the membership.
Now I look at every vacation differently. Before committing to another program, I'd want to compare the total long-term cost against what we'd spend simply booking hotels as needed.
Royal Holiday me ha dado problemas por algo bastante distinto a lo que esperaba: la comunicación entre distintas áreas. En más de una ocasión tuve que explicar nuevamente mi situación porque parecía que la persona que atendía no tenía toda la información anterior.
Puede parecer un detalle menor, pero cuando estás intentando resolver una cuestión relacionada con una membresía de largo plazo, repetir todo desde cero resulta bastante agotador. Esperaba un seguimiento mucho más ordenado.
Royal Holiday hasn't worked particularly well for the way my family travels. We tend to make plans based on school and work schedules, so having to work around membership availability can be frustrating.
I think the biggest mistake was assuming that owning a membership automatically meant we'd have more flexibility. In practice, the value depends heavily on whether your schedule happens to fit the program.
Con Royal Holiday he tenido más dudas sobre la membresía conforme pasa el tiempo. Al principio estaba convencido de que la usaríamos con frecuencia, pero nuestras circunstancias cambiaron y ahora ya no viajamos de la misma manera.
Lo complicado es que una decisión tomada para disfrutar unas vacaciones puede convertirse en un compromiso que permanece mucho después de que cambian tus planes. Esa es probablemente la parte que más me hubiera gustado entender antes de firmar.
Royal Holiday has been difficult for us mainly because our travel habits changed. We originally expected to use the membership several times a year, but that hasn't happened. The problem is that changing your travel plans doesn't necessarily change the commitment you've already made.
I wish the sales process had made the long-term side of membership ownership feel as important as the vacation benefits. If you're considering joining, think about how realistic your usage will be several years from now, not just next summer.