ROYAL HOLIDAY / PARK ROYAL Timeshare COMPLAINTS
Royal Holiday Timeshare, Park Royal timeshare, Grand Park Royal Timeshare, Royal Holiday Travel
- Legal Name:
- Royal Experience SA de CV.
- Resort sales locations
- Acapulco, Cancun, Cozumel, Cuernavaca, Ixtapa, Puerto Vallarta, Riviera Maya, San J
- Resort collections
- Concord Servicing Corporation, Phoenix & Scottsdale, AZ
- Rental Companies:
- International Leisure Group, Royal Holiday International Marketing.
- Hotel Representatives:
- Ryan Grover, Octavio Favela, Steve McPhee, Nancy D'Argence, Richard Noto, Alba Cuervo
Royal Holiday doesn’t have the best reputation within the timeshare resorts. Most of their sales are done under high pressure sales tactics, a high number of members at Royal Holiday feel like they have being lied and scam and most timeshare contracts are being misrepresented.
One of the most common scams at the moment of purchase is that Royal Holiday’s sales person will make you any verbal promise to get you to sign their contract, however the contract clearly states that any verbal promise made by the sales associated are invalid unless those promises are establish within the contract.
Royal Holiday promise one of the best customer service for their members, this only happens if the current member is calling to make a payment and if you have any questions or concerns about your membership the associated is more likely to tell you they will send you all the information over email, well sit thigh because this email will never arrived, The most common answer to any unhappy member at Royal Holiday is to Upgrade your membership no matter what is that you are unhappy about and you end up paying more for a membership you weren’t happy to begin with.
Booking with Royal Holiday is another issue, at the sales’ pitch, they promise you can travel anywhere at any time you want. This is very untrue, it all depend what points you buy and unfortunate they will always sell you the small point package so at the time you realize you need more points, you will need to upgrade and pay even more money to them.
Most Royal Holiday’s Sales are done outdoors or other locations that aren’t Royal Holiday’s Sales office, as a “courtesy” from them, they will let you purchase and sign their contract at the spot, “hey! You wouldn’t miss the opportunity of a lifetime, right?” So by this the sales associated will briefly explain you the contract as their convenient, probably letting out important information to you. Some sales associated opt for sending all the documents to your home, mean while you enjoy of your holidays or vacations, by the time you get home and read careful the contract you realize your purchase is not what you though It was and even worse realize your recession period is over.
Royal Holiday sales associate tells you are doing a great investment in real estate, another huge lie, timeshare is not nor an investment or real estate, you are leasing a hotel room for a period of time once a year, and therefore you do not own the hotel. It is not an investment because there is not market for resale or renting out your unit therefore no profit.
Royal Holiday Phone Number
(55)5627-8800
My wife and I are Royal Holiday members. We found that lately Royal Holiday has prices that make absolutely no sense to use them for our vacations. Instead of savings on vacations they promised to us when we signed our contract we have to pay actually much more money than non-members. Another words to buy vacation somewhere else is much cheaper for the same resort. We are sure it’s very helpful for other Royal Holiday members to know about this fact.
necesito me devuelvan mi dinero. en mas de 3 años de estar pagando nunca me dieron ningún servicio. son fraudulentos. me llamo el jurídico y me oferta una semana en los cabos o Vallarta únicamente por lo abonado.
que no hay una dependencia , turismo, profeco que los obligue a cumplir. invito a los afectados usemos las redes para seguir denunciando a estos ladrones.
Mi esposo yo estuvimos nueve días en este hotel Park Royal, Y la verdad deja mucho que desear. La mayoría de los empleados están siempre de malas. no había hielo suficiente para atender a los huéspedes, la camarera tocaba hoy llamaba todos los días muy temprano para hacer la limpieza incluso cuando él lo molestar estaba puesto. La variedad de la comida es muy poca y demasiado condimentada. Los meseros son muy groseros. La animación es muy poca aunque la poca que hay es buena pero normalmente no hay mucho por hacer. Esta es mi tercera visita en este hotel y desafortunadamente no volvería una cuarta vez y no lo recomiendo para nada. Ha decaído muchísimo su servicio, lo cual es una pena porque el lugar tiene una ubicación privilegiada.
I dont know whay this people still scamming all persons that only want to invest in something that could afford some cool vacations or weekends, is very annoying for me to know that out there exist people like this resort , that the only thing that they really want is to rid of your money, be careful pls
i bought with them and then I try to donate the timeshare , I wanted to donate because I could no longer afford it, plus I had many problems with it, the people who sold me sold me under false pretenses, I feel actually scammed, be very careful if you purchase a timeshare and then want to donate, is a very complicated paperwork.
a friend of mine felt on a golf trap to hook him , strategy directly from this resort, he like to play a lot golf, one day , another friend invited him to go to play to another court , well in that court was awaiting some sellers of timeshares, disguised like golf players, those guy convinced my friend to buy a timeshare, and after the timeshare presentation my friend started to loose a lot of money, actually he has a lot of complaints with that resort, so be careful this people only want to hook you up with many strategies like "golf"
a friend of mine felt on a golf trap to hook him , strategy directly from this resort, he like to play a lot golf, one day , another friend invited him to go to play to another court , well in that court was awaiting some sellers of timeshares, disguised like golf players, those guy convinced my friend to buy a timeshare, and after the timeshare presentation my friend started to loose a lot of money, actually he has a lot of complaints with that resort, so be careful this people only want to hook you up with many strategies like "golf"
A WARNING to those looking to buy at Royal Holiday: Make sure EVERYTHING the salesperson says that makes the purchase sound appealing is written down, signed and dated by the salesperson. If it sounds too good to be true, or sounds like this would make a "great investment" and "pay for itself over time".... get it in writing.
Paid our 2015 maintenance fee by check. Check cleared my bank on Feb10th. They say they never received payment. Sent them copies of check , billing, bank statement showing check cleared . Have sent at least six or seven e-mails, telephone calls and copies and each time I am told they are working on it, but no results. Every year billing notice has to requested as it doesn't come normally. I have talked to a Carlos, Phyllis, Adrian with numerous promises to resolve but no reply. I have to contact them, they never have contacted me!
After 5 hours of brutal pressure, we were conned into purchasing a timeshare. However, we were told one thing and then our salesperson gave us an every other year option instead and failed to mention that all those lovely other perks didn't come with the every other year contract. We were also told that since we were in Mexico there was no law regarding a 48 hour cancellation option. Now we find out that we had five days to cancel it.