ROYAL HOLIDAY / PARK ROYAL Timeshare COMPLAINTS
Royal Holiday Timeshare, Grand Park, Park Royal timeshare, Grand Park Royal Timeshare, Royal Holiday Travel, Royal Holiday Vacation Club, Grand Park Royal Cancun Caribe, Park Royal Beach Ixtapa, Park Royal Beach Mazatlán, Grand Park Royal Cozumel, Club Regina, Park Royal Buenos Aires, Royal Holiday Club Vacacional, Park Royal Beach Huatulco, Park Royal Homestay Los Cabos, Grand Park Royal Puerto Vallarta
- Legal Name:
- Royal Experience SA de CV.
- Resort sales locations
- Acapulco, Cancun, Cozumel, Cuernavaca, Ixtapa, Puerto Vallarta, Riviera Maya, San J
- Resort collections
- Concord Servicing Corporation, Phoenix & Scottsdale, AZ
- Rental Companies:
- International Leisure Group, Royal Holiday International Marketing.
- Hotel Representatives:
- Ryan Grover, Octavio Favela, Steve McPhee, Nancy D'Argence, Richard Noto, Alba Cuervo
Legal name
Royal Experience SA de CV.
Sales locations
Acapulco, Cancun, Cozumel, Cuernavaca, Ixtapa, Puerto Vallarta, Riviera Maya, San J
Collections
Concord Servicing Corporation, Phoenix & Scottsdale, AZ
Rental companies
International Leisure Group, Royal Holiday International Marketing.
Representatives
Ryan Grover, Octavio Favela, Steve McPhee, Nancy D'Argence, Richard Noto, Alba Cuervo
Royal Holiday does not have the best reputation among timeshare resorts. Most of their sales are conducted using high-pressure tactics, and a significant number of members feel they have been lied to or scammed. Many timeshare contracts are also misrepresented during the sales process.
One of the most common scams occurs at the time of purchase: a Royal Holiday salesperson will make verbal promises to get you to sign the contract. However, the contract clearly states that any verbal promises made by the sales associate are invalid unless they are explicitly included in the written agreement.
Royal Holiday promises excellent customer service to its members, but this only seems to apply when members call to make a payment. If you have questions or concerns about your membership, the associate will likely say they will send you the information via email—but that email never arrives. The most common response to any unhappy member is to suggest an upgrade, regardless of the issue. As a result, members often end up paying even more for a membership they were never satisfied with in the first place.
Booking with Royal Holiday presents another challenge. During the sales pitch, they promise you can travel anywhere, at any time. This is far from the truth. Your travel options depend entirely on the points you purchase, and unfortunately, they almost always sell you a small points package. By the time you realize you need more points, you're forced to upgrade and pay additional fees.
Most Royal Holiday sales are conducted outdoors or at locations other than their official sales offices. As a "courtesy," they allow you to purchase and sign the contract on the spot, with the salesperson briefly explaining the terms—often omitting important details. Some associates even send the documents to your home while you're still on vacation. By the time you return home and carefully read the contract, you realize it’s not what you thought it was—and worse, your recession period has already expired.
Royal Holiday sales associates may also tell you that you're making a great investment in real estate. This is another major lie. A timeshare is neither an investment nor real estate. You are simply leasing a hotel room for a set period once a year; you do not own the property. It is not an investment because there is no resale market or rental opportunity, meaning there is no potential for profit.
If you want to know how to cancel a timeshare with Royal Holiday or Park Royal, we recommend that you carefully read your contract and check if there is a clause regarding the rescission period. To learn how to proceed and successfully cancel your timeshare, we explain it in detail in our article "7 Steps to Successfully Rescind a Timeshare."
To receive more information about how to cancel a timeshare membership (vacation club) with Royal Holiday / Park Royal, contact us right now via live chat, send a WhatsApp to +52 333 239 6589, fill out the form in the contact section, or call us at +52 334 162 5467. We offer a free consultation with a specialist and we can help you.
Reviews about Royal Holiday Vacation Club
Below, you can read reviews from people about Royal Holiday Vacation Club. This is an open forum for timeshare owners with Royal Holiday Vacation Club to share their experiences and opinions about their vacation membership. The staff at Mexican Timeshare Solutions has no influence over the comments and opinions published about Royal Holiday Vacation Club. Feel free to post your opinion about your Royal Holiday membership.
Is a Royal Holiday membership worth it?
If you know someone who is considering buying a membership with Park Royal/Royal Holiday, share this information with them so they are aware of all these opinions and complaints and can make a decision about whether the Park Royal/Royal Holiday membership is really worthwhile.
Con Royal Holiday el problema empezó cuando intenté utilizar la membresía para unas vacaciones que necesitábamos organizar con bastante anticipación. Pensé que reservar temprano sería suficiente, pero las opciones disponibles eran muy limitadas para las fechas que realmente necesitábamos.
Después también empezaron las dudas sobre las cuotas y sobre qué alternativas existen si ya no quieres continuar con el contrato. Es frustrante descubrir todas estas dificultades después de haber firmado, cuando al principio la membresía parecía una decisión mucho más sencilla.
We joined Royal Holiday believing we'd spend less time worrying about vacations and more time taking them. Instead, we've learned that flexibility often goes only one way. We adjust our schedules, compromise on destinations, and book as early as possible, yet the weeks we actually want remain frustratingly difficult to secure.
After several years, what disappoints me most isn't a single bad experience. It's realizing that every vacation begins with the same uncertainty: Will the membership actually work the way we hoped this time? That's not a question owners should have to ask year after year.
Con Royal Holiday entendimos que la dificultad no aparece cuando compras la membresía, sino cuando intentas aprovecharla constantemente. Reservar en las fechas que realmente necesita la familia se volvió un proceso mucho más complicado de lo que imaginábamos.
Con el paso de los años dejamos de sentir que la membresía nos daba ventajas y empezamos a verla como una obligación llena de restricciones. Esa diferencia entre lo prometido y lo vivido es, sin duda, lo que más termina decepcionando.
At first, the membership felt like an investment in future family memories. Over time it started feeling more like something we had to work around. We found ourselves adjusting our schedules to fit availability instead of choosing vacations that actually worked for us.
Looking back, I think the presentation focused heavily on possibilities and not enough on limitations. Had we understood how often we'd need to compromise, we probably would have asked many more questions before signing.
La experiencia con Royal Holiday ha sido muy distinta a la que nos presentaron cuando compramos la membresía. Pensábamos que tendríamos mayor facilidad para viajar cada año, pero con el tiempo descubrimos que encontrar disponibilidad en las fechas que realmente necesitamos puede convertirse en un verdadero reto.
Después de tantos intentos, la ilusión inicial terminó reemplazada por incertidumbre. Cada vez que queremos organizar unas vacaciones surge una nueva limitación o una alternativa que no se ajusta a nuestros planes. Esa sensación constante de tener que conformarse es lo que más ha afectado nuestra opinión sobre la membresía.
Con Royal Holiday la frustración no apareció de inmediato; fue creciendo con el tiempo. Cada intento de reservar en fechas que realmente funcionaban para nuestra familia parecía venir acompañado de nuevas limitaciones o alternativas poco atractivas.
Lo que más me hizo replantear la membresía fue darme cuenta de cuánto esfuerzo requería obtener beneficios que originalmente parecían sencillos. Después de varios años, la experiencia está muy lejos de las expectativas con las que comenzamos.
Owning a Royal Holiday membership has become far more complicated than we anticipated when we first signed. We planned trips months in advance, adjusted our schedules around school and work, and still struggled to secure the destinations that originally convinced us to join.
The most discouraging part has been comparing our experience with public booking options. Seeing availability online while being told that member inventory is limited makes it difficult to feel that the membership is providing the advantage we were promised. After several years, the frustration comes less from one incident and more from the repetition of the same obstacles.
When we purchased our Royal Holiday membership, we imagined having dependable vacation options year after year. Instead, we've spent far too much time trying to work around limited availability and reservation challenges. Planning well in advance doesn't always seem to improve the outcome.
The most disappointing part is feeling that the membership requires more flexibility from us than it provides in return. After several years, it's difficult not to compare the experience with simply booking trips independently and wondering whether we would have been better off doing exactly that.
When I joined Royal Holiday, I pictured family vacations becoming easier every year. Instead, we've spent countless hours trying to secure dates that fit our schedule, only to hear that the inventory available to members is extremely limited. It's discouraging when flexibility was one of the biggest selling points.
The most frustrating realization came after comparing availability elsewhere online. Seeing accommodations advertised publicly while we were encouraged to choose different dates made us question whether the membership was delivering the value we had been promised. After several years, it's difficult to recommend it with confidence.
Con Royal Holiday la ilusión inicial fue desapareciendo conforme intentábamos utilizar la membresía con mayor frecuencia. Organizar unas vacaciones familiares se volvió mucho más complicado de lo que imaginábamos debido a la disponibilidad limitada y a los constantes cambios de opciones.
Después de varios intentos fallidos, entendí por qué tantos propietarios buscan alternativas para cancelar o transferir su contrato. Cuando una membresía deja de facilitar los viajes y empieza a complicarlos, es inevitable preguntarse si realmente valió la pena la inversión.