ROYAL HOLIDAY / PARK ROYAL Timeshare COMPLAINTS
Royal Holiday Timeshare, Grand Park, Park Royal timeshare, Grand Park Royal Timeshare, Royal Holiday Travel, Royal Holiday Vacation Club, Grand Park Royal Cancun Caribe, Park Royal Beach Ixtapa, Park Royal Beach Mazatlán, Grand Park Royal Cozumel, Club Regina, Park Royal Buenos Aires, Royal Holiday Club Vacacional, Park Royal Beach Huatulco, Park Royal Homestay Los Cabos, Grand Park Royal Puerto Vallarta
- Legal Name:
- Royal Experience SA de CV.
- Resort sales locations
- Acapulco, Cancun, Cozumel, Cuernavaca, Ixtapa, Puerto Vallarta, Riviera Maya, San J
- Resort collections
- Concord Servicing Corporation, Phoenix & Scottsdale, AZ
- Rental Companies:
- International Leisure Group, Royal Holiday International Marketing.
- Hotel Representatives:
- Ryan Grover, Octavio Favela, Steve McPhee, Nancy D'Argence, Richard Noto, Alba Cuervo
Legal name
Royal Experience SA de CV.
Sales locations
Acapulco, Cancun, Cozumel, Cuernavaca, Ixtapa, Puerto Vallarta, Riviera Maya, San J
Collections
Concord Servicing Corporation, Phoenix & Scottsdale, AZ
Rental companies
International Leisure Group, Royal Holiday International Marketing.
Representatives
Ryan Grover, Octavio Favela, Steve McPhee, Nancy D'Argence, Richard Noto, Alba Cuervo
Royal Holiday does not have the best reputation among timeshare resorts. Most of their sales are conducted using high-pressure tactics, and a significant number of members feel they have been lied to or scammed. Many timeshare contracts are also misrepresented during the sales process.
One of the most common scams occurs at the time of purchase: a Royal Holiday salesperson will make verbal promises to get you to sign the contract. However, the contract clearly states that any verbal promises made by the sales associate are invalid unless they are explicitly included in the written agreement.
Royal Holiday promises excellent customer service to its members, but this only seems to apply when members call to make a payment. If you have questions or concerns about your membership, the associate will likely say they will send you the information via email—but that email never arrives. The most common response to any unhappy member is to suggest an upgrade, regardless of the issue. As a result, members often end up paying even more for a membership they were never satisfied with in the first place.
Booking with Royal Holiday presents another challenge. During the sales pitch, they promise you can travel anywhere, at any time. This is far from the truth. Your travel options depend entirely on the points you purchase, and unfortunately, they almost always sell you a small points package. By the time you realize you need more points, you're forced to upgrade and pay additional fees.
Most Royal Holiday sales are conducted outdoors or at locations other than their official sales offices. As a "courtesy," they allow you to purchase and sign the contract on the spot, with the salesperson briefly explaining the terms—often omitting important details. Some associates even send the documents to your home while you're still on vacation. By the time you return home and carefully read the contract, you realize it’s not what you thought it was—and worse, your recession period has already expired.
Royal Holiday sales associates may also tell you that you're making a great investment in real estate. This is another major lie. A timeshare is neither an investment nor real estate. You are simply leasing a hotel room for a set period once a year; you do not own the property. It is not an investment because there is no resale market or rental opportunity, meaning there is no potential for profit.
If you want to know how to cancel a timeshare with Royal Holiday or Park Royal, we recommend that you carefully read your contract and check if there is a clause regarding the rescission period. To learn how to proceed and successfully cancel your timeshare, we explain it in detail in our article "7 Steps to Successfully Rescind a Timeshare."
To receive more information about how to cancel a timeshare membership (vacation club) with Royal Holiday / Park Royal, contact us right now via live chat, send a WhatsApp to +52 333 239 6589, fill out the form in the contact section, or call us at +52 334 162 5467. We offer a free consultation with a specialist and we can help you.
Reviews about Royal Holiday Vacation Club
Below, you can read reviews from people about Royal Holiday Vacation Club. This is an open forum for timeshare owners with Royal Holiday Vacation Club to share their experiences and opinions about their vacation membership. The staff at Mexican Timeshare Solutions has no influence over the comments and opinions published about Royal Holiday Vacation Club. Feel free to post your opinion about your Royal Holiday membership.
Is a Royal Holiday membership worth it?
If you know someone who is considering buying a membership with Park Royal/Royal Holiday, share this information with them so they are aware of all these opinions and complaints and can make a decision about whether the Park Royal/Royal Holiday membership is really worthwhile.
We were informed that this was an investment (the main, main reason for purchasing) and was told it could be easily rented or sold for double to triple the value, of course all was a lie.
we were offer that we could use our membership at any time and it will include airfare, activities, rental cars and a lot of more things, well let me tell you that we tried to use the membership and SURPRISE!! we had to reserve at least 90 days in advance...
por poco cometemos el error , ellos operan de la siguiente manera se instalan en hoteles ,contratan personas bien vestidos y con mucha facilidad de palabra , pero lo mas importante cuando llegas al hotel y no hay habitaciones disponibles ellos aprovechas y te dices que ellos tienen una de un cliente que no llego , ese es el gancho , claro te la rentan mas caro de lo normal y te ofrecen el desayuno gratis y hay empieza la historia quieren que contrates un paquete, etc. etc. hay que tener mucho cuidado .
Los se royal holiday son aparte de fraudulentos uno groseros prepotentes. .. salí a puerto vallarta y me abordaron estos tipos..... Después de cuatro horas de decirles que no y que me sentía acosada por ellos me dijeron que los hacia perder su tiempo y que le hiban a cobrar al que me invito. Todo esto para hacerme sentir mal... deberia existir una ley contra el acoso porque eso es.lo que estos tipos hacen. saludos!
Es verdad Royal Holiday es un fraude te vende engañandote diciendo que han adquirido un hotel que está en remodelación llevándote a unas habitaciones bonitas y únicas que sólo son de exhibición , las televisiones son tan antiguas que ni regalas tendrías una , el servicio en general es pésimo al igual que la comida. NO COMPREN NO SE DEJEN ENGAÑAR
No tengo nada diferente que decir... afortunadamente solo me pudieron engañar con la compra de un paquete de certificados de 3 años... los cuales ahora resulta estan desactivados y cuando los quiero activar cuestan mas caro que lo que pague al inicio... incluso fui a sus oficinas en insurgentes sur en el df y el propio empleado me dice que es mas barato comprar un viaje en viajes Palacio que con mis puntos activandolos.... en fin es increible que teniendo tantas quejas la profeco solo vea y no haga nada al respecto y aqui pura gente que fuimos engañados por un regalito que nos termino costando bien caro....
En fin viva mexico y este gobierno que permite robar libremente a empresas como esta.,..
Saludos.
fui victima de esta gran estafa que es Royal Holiday. Me ofrecieron innumerables descuentos , prometieron que tendria los mejores vacaciones y hace 5 años que estoy sufriendo cada vez que decido tomar mis descanso ya que nunca hay lugar en los destinos que elijo. Ademas me regalaron certificados privilleges que cuando quise utilizarlos me piden que active el certificado pagando U$ 1150. Necesito ayuda para poder sacarme de encima este contrato,. ya perdi mucho dinero y no quiero seguir pagando la expensas anuales x 25 años mas. Alguien me puede decir como puedo recindir del contrato?
mi consejo es que nunca crean en nada de lo que les dicen, si algun dia van a alguna presentacion por los regalos, vayan con la cabeza bien cerrada!
Do not get caught in this scam! It's a well played game. Do not get caught in it.
Do not get caught in this scam! It's a well played game. Do not get caught in it.