ROYAL HOLIDAY / PARK ROYAL Timeshare COMPLAINTS
Royal Holiday Timeshare, Grand Park, Park Royal timeshare, Grand Park Royal Timeshare, Royal Holiday Travel, Royal Holiday Vacation Club, Grand Park Royal Cancun Caribe, Park Royal Beach Ixtapa, Park Royal Beach Mazatlán, Grand Park Royal Cozumel, Club Regina, Park Royal Buenos Aires, Royal Holiday Club Vacacional, Park Royal Beach Huatulco, Park Royal Homestay Los Cabos, Grand Park Royal Puerto Vallarta
- Legal Name:
- Royal Experience SA de CV.
- Resort sales locations
- Acapulco, Cancun, Cozumel, Cuernavaca, Ixtapa, Puerto Vallarta, Riviera Maya, San J
- Resort collections
- Concord Servicing Corporation, Phoenix & Scottsdale, AZ
- Rental Companies:
- International Leisure Group, Royal Holiday International Marketing.
- Hotel Representatives:
- Ryan Grover, Octavio Favela, Steve McPhee, Nancy D'Argence, Richard Noto, Alba Cuervo
Legal name
Royal Experience SA de CV.
Sales locations
Acapulco, Cancun, Cozumel, Cuernavaca, Ixtapa, Puerto Vallarta, Riviera Maya, San J
Collections
Concord Servicing Corporation, Phoenix & Scottsdale, AZ
Rental companies
International Leisure Group, Royal Holiday International Marketing.
Representatives
Ryan Grover, Octavio Favela, Steve McPhee, Nancy D'Argence, Richard Noto, Alba Cuervo
Royal Holiday does not have the best reputation among timeshare resorts. Most of their sales are conducted using high-pressure tactics, and a significant number of members feel they have been lied to or scammed. Many timeshare contracts are also misrepresented during the sales process.
One of the most common scams occurs at the time of purchase: a Royal Holiday salesperson will make verbal promises to get you to sign the contract. However, the contract clearly states that any verbal promises made by the sales associate are invalid unless they are explicitly included in the written agreement.
Royal Holiday promises excellent customer service to its members, but this only seems to apply when members call to make a payment. If you have questions or concerns about your membership, the associate will likely say they will send you the information via email—but that email never arrives. The most common response to any unhappy member is to suggest an upgrade, regardless of the issue. As a result, members often end up paying even more for a membership they were never satisfied with in the first place.
Booking with Royal Holiday presents another challenge. During the sales pitch, they promise you can travel anywhere, at any time. This is far from the truth. Your travel options depend entirely on the points you purchase, and unfortunately, they almost always sell you a small points package. By the time you realize you need more points, you're forced to upgrade and pay additional fees.
Most Royal Holiday sales are conducted outdoors or at locations other than their official sales offices. As a "courtesy," they allow you to purchase and sign the contract on the spot, with the salesperson briefly explaining the terms—often omitting important details. Some associates even send the documents to your home while you're still on vacation. By the time you return home and carefully read the contract, you realize it’s not what you thought it was—and worse, your recession period has already expired.
Royal Holiday sales associates may also tell you that you're making a great investment in real estate. This is another major lie. A timeshare is neither an investment nor real estate. You are simply leasing a hotel room for a set period once a year; you do not own the property. It is not an investment because there is no resale market or rental opportunity, meaning there is no potential for profit.
If you want to know how to cancel a timeshare with Royal Holiday or Park Royal, we recommend that you carefully read your contract and check if there is a clause regarding the rescission period. To learn how to proceed and successfully cancel your timeshare, we explain it in detail in our article "7 Steps to Successfully Rescind a Timeshare."
To receive more information about how to cancel a timeshare membership (vacation club) with Royal Holiday / Park Royal, contact us right now via live chat, send a WhatsApp to +52 333 239 6589, fill out the form in the contact section, or call us at +52 334 162 5467. We offer a free consultation with a specialist and we can help you.
Reviews about Royal Holiday Vacation Club
Below, you can read reviews from people about Royal Holiday Vacation Club. This is an open forum for timeshare owners with Royal Holiday Vacation Club to share their experiences and opinions about their vacation membership. The staff at Mexican Timeshare Solutions has no influence over the comments and opinions published about Royal Holiday Vacation Club. Feel free to post your opinion about your Royal Holiday membership.
Is a Royal Holiday membership worth it?
If you know someone who is considering buying a membership with Park Royal/Royal Holiday, share this information with them so they are aware of all these opinions and complaints and can make a decision about whether the Park Royal/Royal Holiday membership is really worthwhile.
Quiero dar de baja la accion del Royal Holiday ya que he querido reservar varias veces y siempre estan ocupados los destinos , y eso que lo estamos reservando con muchos meses de anticipacion , ya no quiero saber nada de cobros, porque todos los mantenimientos y mensualdades las hago muy a tiempo pero cuando quiero reservar aunque es con muchos meses de anticipacion no puedo hacer uso de lo que me toca, ya llegamos a nuestros limites y estamos cansados y alguien puede ayudarnos se los agredeceriamos mucho.
a que numero llama para hacer su reservacion??
Tengo 2 años pagando mi membresia que compre con Royal Holiday hemos pagado mas de 80 mil pesos y sabemos que si cancelamos ya no vamos a recuperarlos,pero si queremos cancelar el contrato para no seguir pagando mas, mi esposa esta enferma y el ultimo año no hemos salido de vacaciones y no creo que podamso salir los proximos años, me gustaria que en lugar de invertir mi dineor en hacienda del mar invertirlo en algo con mas futuro para mi familia ya que no podremos viajar, ya le comente esto a los trabajadores de Royal Holiday pero parecen ser inhumanos y hacen hasta lo imposible para mantenerme cautivo pagandoles.
Tengo 2 años pagando mi membresia que compre con Royal Holiday hemos pagado mas de 80 mil pesos y sabemos que si cancelamos ya no vamos a recuperarlos,pero si queremos cancelar el contrato para no seguir pagando mas, mi esposa esta enferma y el ultimo año no hemos salido de vacaciones y no creo que podamso salir los proximos años, me gustaria que en lugar de invertir mi dineor en hacienda del mar invertirlo en algo con mas futuro para mi familia ya que no podremos viajar, ya le comente esto a los trabajadores de Royal Holiday pero parecen ser inhumanos y hacen hasta lo imposible para mantenerme cautivo pagandoles.
I purchased a timeshare through Royal Holidays and was promised 4 weeks free in Mexico each year. when I tried to book for my free time I was told that it would cost me a service charge of $63.00 per night per person which is no deal at all. This company used my credit card and my sisters credit card to the tune of about $800.00 in one month and could not find where the money went. when I asked for statement of account they gave me the run around. I didn't here from them for a number of months and now they are starting to harass me again wanting my credit card number. they say this is the only way they can except payment on my account. As you can see I am relunctant to give them my number because of what happened the last time. I just want out of this scam How do I do that.
Feed Up
Karen kendrid-Jones
Bought Royal Holiday timeshare in Cancun 2008. The hotels are never available the dates you want them and they said the AI was $60pppn for an armband even though you are using your points to go there. The maintenance fee has gone up each year even though the timeshare is paid in full now. I was told it was willable to any family members as it was a lifetime membership?? I feel quite depressed now after reading all these complaints, surely there is a way to get some if not all of your money back??
These scams are out there and the people behind them certainly don't care about you financially or other. There needs to be something done to prevent this from continuing with other vacationers.
I signed up a timeshare contract with Royal Holiday in Mexico a few years ago. I paid $12,000 down payment but I changed my mind as I heard alot of many things about this timeshare. So i didn't pay the remaining payments but they put it onto my credit report even though I have not used any of the timeshare services. I want to get out of it and i also want it out of my credit report. Please advise if this is feasible and what do we need to do.
We paid the entire fee upfront only to get the information book afterwards and realize we had been lied to over and over in the presentation. As soon as we were home from our vacation (I believe 3 days) I started to correspond with them. I have saved all of my emails and dates of phone calls. After about 1 year I gave up. We were even willing to somewhat of a loss on our money if they would cancel. It was impossible to reach people and I would be on hold for 10 mins. and the phone line would go dead. My husband did not want to pay the yearly dues this year and of course we got a notice from a collection agency. We paid. Since joining we have only used some bonus points we were given for a 3 day stay in New York City.This past winter we were going to go away and we could find a cheaper vacation on line then go through Royal Holiday.
hola yo compre un paquete con royal holiday hace 4 años fue un paquete de 8 años de vacaciones y ni una vez lo hemos usado este paquete lo pague en un tiempo de un año, se me complica viajas y no quiero pagar manteniemientos que puedo hacer para cancelar mi contrato?