ROYAL HOLIDAY / PARK ROYAL Timeshare COMPLAINTS
Royal Holiday Timeshare, Grand Park, Park Royal timeshare, Grand Park Royal Timeshare, Royal Holiday Travel, Royal Holiday Vacation Club, Grand Park Royal Cancun Caribe, Park Royal Beach Ixtapa, Park Royal Beach Mazatlán, Grand Park Royal Cozumel, Club Regina, Park Royal Buenos Aires, Royal Holiday Club Vacacional, Park Royal Beach Huatulco, Park Royal Homestay Los Cabos, Grand Park Royal Puerto Vallarta
- Legal Name:
- Royal Experience SA de CV.
- Resort sales locations
- Acapulco, Cancun, Cozumel, Cuernavaca, Ixtapa, Puerto Vallarta, Riviera Maya, San J
- Resort collections
- Concord Servicing Corporation, Phoenix & Scottsdale, AZ
- Rental Companies:
- International Leisure Group, Royal Holiday International Marketing.
- Hotel Representatives:
- Ryan Grover, Octavio Favela, Steve McPhee, Nancy D'Argence, Richard Noto, Alba Cuervo
Legal name
Royal Experience SA de CV.
Sales locations
Acapulco, Cancun, Cozumel, Cuernavaca, Ixtapa, Puerto Vallarta, Riviera Maya, San J
Collections
Concord Servicing Corporation, Phoenix & Scottsdale, AZ
Rental companies
International Leisure Group, Royal Holiday International Marketing.
Representatives
Ryan Grover, Octavio Favela, Steve McPhee, Nancy D'Argence, Richard Noto, Alba Cuervo
Royal Holiday does not have the best reputation among timeshare resorts. Most of their sales are conducted using high-pressure tactics, and a significant number of members feel they have been lied to or scammed. Many timeshare contracts are also misrepresented during the sales process.
One of the most common scams occurs at the time of purchase: a Royal Holiday salesperson will make verbal promises to get you to sign the contract. However, the contract clearly states that any verbal promises made by the sales associate are invalid unless they are explicitly included in the written agreement.
Royal Holiday promises excellent customer service to its members, but this only seems to apply when members call to make a payment. If you have questions or concerns about your membership, the associate will likely say they will send you the information via email—but that email never arrives. The most common response to any unhappy member is to suggest an upgrade, regardless of the issue. As a result, members often end up paying even more for a membership they were never satisfied with in the first place.
Booking with Royal Holiday presents another challenge. During the sales pitch, they promise you can travel anywhere, at any time. This is far from the truth. Your travel options depend entirely on the points you purchase, and unfortunately, they almost always sell you a small points package. By the time you realize you need more points, you're forced to upgrade and pay additional fees.
Most Royal Holiday sales are conducted outdoors or at locations other than their official sales offices. As a "courtesy," they allow you to purchase and sign the contract on the spot, with the salesperson briefly explaining the terms—often omitting important details. Some associates even send the documents to your home while you're still on vacation. By the time you return home and carefully read the contract, you realize it’s not what you thought it was—and worse, your recession period has already expired.
Royal Holiday sales associates may also tell you that you're making a great investment in real estate. This is another major lie. A timeshare is neither an investment nor real estate. You are simply leasing a hotel room for a set period once a year; you do not own the property. It is not an investment because there is no resale market or rental opportunity, meaning there is no potential for profit.
If you want to know how to cancel a timeshare with Royal Holiday or Park Royal, we recommend that you carefully read your contract and check if there is a clause regarding the rescission period. To learn how to proceed and successfully cancel your timeshare, we explain it in detail in our article "7 Steps to Successfully Rescind a Timeshare."
To receive more information about how to cancel a timeshare membership (vacation club) with Royal Holiday / Park Royal, contact us right now via live chat, send a WhatsApp to +52 333 239 6589, fill out the form in the contact section, or call us at +52 334 162 5467. We offer a free consultation with a specialist and we can help you.
Reviews about Royal Holiday Vacation Club
Below, you can read reviews from people about Royal Holiday Vacation Club. This is an open forum for timeshare owners with Royal Holiday Vacation Club to share their experiences and opinions about their vacation membership. The staff at Mexican Timeshare Solutions has no influence over the comments and opinions published about Royal Holiday Vacation Club. Feel free to post your opinion about your Royal Holiday membership.
Is a Royal Holiday membership worth it?
If you know someone who is considering buying a membership with Park Royal/Royal Holiday, share this information with them so they are aware of all these opinions and complaints and can make a decision about whether the Park Royal/Royal Holiday membership is really worthwhile.
Royal Holiday turned planning into a constant guessing game. Availability changed from one moment to the next, and every representative seemed to have a different interpretation of the rules. It forced me to verify every single detail twice.
Even when I finally received what sounded like a firm answer, the next message contradicted it. The lack of reliability made the whole service frustrating.
Con Royal Holiday, cada consulta parecía generar una nueva contradicción. Las fechas cambiaban sin aviso y las políticas nunca estaban claras. Tuve que confirmar todo varias veces.
Incluso cuando conseguía información concreta, luego la modificaban. Es imposible planear así con tranquilidad.
Royal Holiday made planning far more complicated than expected. Availability shifted constantly, and each representative seemed to operate with a different rulebook. I found myself triple-checking everything to avoid surprises.
Even when I finally reached what sounded like a definitive answer, the next message contradicted it. It made the entire service feel unreliable.
Royal Holiday complicated planning more than it helped. Availability shifted constantly, and each representative seemed to interpret rules differently. I found myself verifying everything twice just to be safe.
Even when I thought I had final answers, something new would pop up contradicting it. It made real planning nearly impossible.
Con Royal Holiday todo era inconsistente. Las fechas cambiaban sin explicación y cada persona manejaba un criterio distinto. Eso me obligó a confirmar todo repetidamente.
Incluso cuando por fin obtenía información clara, después la cambiaban. Así no se puede planear nada con confianza.
Con Royal Holiday todo fue una cadena de contradicciones. Las fechas cambiaban constantemente y nunca estaba claro qué era definitivo. Cada persona daba una versión diferente del procedimiento.
Incluso cuando por fin lograba obtener una respuesta firme, al poco tiempo cambiaba. Es demasiado frustrante para algo que se supone debe simplificar los viajes.
Royal Holiday made trip planning feel like a maze. Availability shifted from one conversation to the next, and each representative interpreted the guidelines differently. I found myself double-checking every step just to avoid surprises.
Even when I thought I finally had solid information, something new would pop up that contradicted it. The inconsistency makes it nearly impossible to plan anything with confidence.
Using the membership felt more restrictive than helpful. Every option came with a condition or exception that wasn’t mentioned before. Support responded quickly, but rarely addressed the actual question.
By the time I understood how things really worked, I realized the flexibility they promote doesn’t translate into reality. It ends up being more work than it’s worth.
Royal Holiday turned trip planning into a series of miscommunications. Dates that seemed open suddenly weren’t, and each representative had a different explanation for why. It made me double-check everything, which defeats the purpose of a membership meant to simplify travel.
Even after insisting on specific confirmations, the information kept shifting. It’s hard to feel confident booking anything when nothing stays consistent.
Royal Holiday has been difficult to navigate from the start. Availability fluctuates constantly, and the explanations aren’t consistent. It forces you to double-check every detail to avoid surprises.
Even when you get someone on the phone, the information feels incomplete. Planning with uncertainty becomes exhausting.