RAINTREE VACATION CLUB Timeshare COMPLAINTS
Raintree Vacation Club, Club Regina, , Club Regina Los Cabos, Club Regina Puerto Vallarta, Club Regina Cancun, Villa Vera Acapulco
- Legal Name:
- Regina Club S.A. DE C.V.
- Resort sales locations
- Los Cabos, Puerto Vallarta, Cancun.
- Resort collections
- Aspen National Collections, Brooksville, FL & Grand Junction, CO
- Hotel Representatives:
- Claudia Perez, Sharon Hall
Legal name
Regina Club S.A. DE C.V. / Raintree Resorts International
Sales locations
Los Cabos, Puerto Vallarta, Cancun.
Collections
Aspen National Collections, Brooksville, FL & Grand Junction, CO
Representatives
Claudia Perez, Sharon Hall; Douglas Bech (President & CEO), Brian R. Tucker (Chief Operating Officer)
Common Complaints:
- All of their clients were imposed Special Assessments on one or several occasions which, in effect, doubled their yearly maintenances fees without stating the specific reason for the additional assessment fee.
- Raintree has increased their maintenance fees at higher rates than were outline in their contracts.
- Raintree Vacation Rentals.
Raintre Toll Free Phone number:
1-800-424-6532
Local Phone number:
317-805-9167
Corporate Address
10000 Memorial Dr Ste 480, Houston, TX 77024-3409
Raintree Vacation Club is a timeshare and vacation ownership company operating resorts across Mexico, the United States, and Canada. The company markets itself as a provider of innovative and flexible multi-resort timeshare and private residence club accommodations in more than fifteen select destinations. Its flagship properties are the three Club Regina resorts located in Mexico's most popular beach destinations: Los Cabos, Puerto Vallarta, and Cancun. The company also maintains a presence at Villa Vera Acapulco and operates collections in Aspen National (Colorado), Brooksville (Florida), and Grand Junction (Colorado).
In November 2024, Grupo Royal Holiday—one of the founding companies of AMDETUR and a major player in the Latin American vacation club industry—acquired Raintree Vacation Club, including its three iconic Club Regina resorts, which at the time served approximately 23,000 members. This acquisition expanded Royal Holiday's portfolio from 14 to 17 proprietary developments, adding 3,000 rooms across Mexico, the United States, and Argentina. Raintree Vacation Club members are also automatically members of RCI, the world's largest timeshare exchange network.
Members seeking to cancel their Raintree Vacation Club memberships have reported significant obstacles. One complaint filed with the BBB stated that exhaustive efforts to terminate a timeshare agreement were met with "constant evasion and administrative incompetence". Another member reported contacting Raintree twice to request cancellation, with no response or outreach from the company.
Unlike traditional deeded timeshare properties, Raintree Vacation Club operates on a Right-to-Use (RTU) or vacation club membership model. Some industry observers suggest that with RTU and travel club memberships, the most straightforward way out is simply to stop paying fees. However, this approach carries potential consequences, and members are advised to review their contracts carefully to understand termination clauses and obligations.
The timeshare industry as a whole faces structural challenge, including high-pressure sales tactics, complex contracts, and ongoing maintenance fee obligations. Raintree is not unique in these respects; many major timeshare companies have applied special assessments to maintain or improve property conditions.
The acquisition of Raintree by Royal Holiday in 2024 may signal changes ahead for the company. Whether this transition will lead to improvements in member experience, fee structures, or customer service remains to be seen. For current members and prospective buyers, careful review of contracts, realistic expectations about booking availability, and awareness of the company's history with Special Assessments are essential.
Since 2002 has been increasing their annual assessment fees such that I can't pay for these fees anymore . There latest notice says that I have to pay withing 10 business days or there will be a foreclosure and/or bad report on the credit. I told them before to go ahead with whatever it takes to cancel. In the past almost 9 years I was able to use only 2 times.
I purchased a timeshare from Raintree Vacation Club for $25,000 in 2007 and it is fully paid but the rental possibilities are impossible despite the bold lies given to me at the presentation. I was just curious if there is anyway to recoup any of my money I am tired of paying the $750/yr maintenance fees with special assessments added onto that. Selling is obviously not an option as there are ones for free on Ebay.
Mi esposo y yo hemos tenido complicaciones para comunicarnos con raintree, a nosotros nos dijeron que no íbamos a tener que pagar nada de dinero si no utilizábamos nuestras semanas e incluso nos mintieron diciéndonos que iba a lograr rentar nuestras semanas para poder terminar de pagar nuestra membresia con ello, mi esposo acaba de perder su trabajo y desde hace 2 años no nos han logrado rentar nuestras semanas en lugar de tener un ingreso mas tenemos más gastos, son unos abusivos y jamás debimos confiar en ellos.
Deseo cancelar un contrato de tiempo compartido en club Regina. He sido victima de vendedores fraudulentos de esa empresa y estoy muy insatisfecho de haber firmado ese contrato. nos tuvieron por horas en la presentacion y todo lo que nos dijeron fue una farsa, a todas las personas que piensen vacacionar en club Regina, les recomiendo no asistir a ninguna presentacion, solo van a buscar como quitarles su dinero.
My wife and I were duped by Raintree.We just found out that they are doing a "special assessment charge" on our card, which we though was to pay our maintenance fees. Our maintenance fees are actually in collections, while this "assessment fee" which they told us is done every 10 years. We were unaware of it, and I don't think it's actually in our contract, but I'll have to find that.
Compramos una membrecía en Club Regina Rain Tree Vacation Club . Nos ofrecieron un servicio de reservaciones ágiles, oportunas y de calidad, incluso llegó a mencionar la vendedora de la empresa que con dos o tres días de antelación podíamos hacer uso de los puntos de nuestra membrecía, con alta disponibilidad, múltiples destinos, flexibilidad total en cómo utilizar la membrecía. Incluyendo intercambios a través de RCI. Yo deje de pagar porque nunca había espacio y siempre que hablaba era pleito y mal servico. Ya había perdido dos semanas que ya había pagado los mantenimientos y en enero me mandaronn un telegrama amenazandonos de enviarnos al buro de credito.
We have been informed that we cannot have the benefits like the promised computer use because we are seniors and this was promised when we upgraded to Raintree. We have been members for some 10 years. Also starting in January we could not get reservations for our purchased units for Nov.24 for two weeks we have purchased.
Me gustaría recibir un poco de asesoria o consejo de alguien que ya paso por una situacion como la nuestra, nosotros ya pagamso casi el 70 % del costo total de la membresia, pero nos parece demasiado dineor y y ano podemos costearla, hablamos a Raintree y nos dijeorn que para poder cancelarla primero debemos terminar de pagarla y despues pueden incluso a regresarnos nuestro dinero, la vdd es que ya no se si confiar y seguir pagando o simplemente sea un truco mas para quitarnos mas dinero del que y anos han robado, alguien que me pueda aconsejar y decir que debo hacer... gracias
Que tal quiero desaserme del molesto pago del tiempo compartido que me vendieros tengo una deuda por mantenimiento en Raintree, Puerto Vallarta nunca e ido por falta de dinero. Los mantenimientos suben exorbitantemente cada año y me parece un robo, ademas el vendedor me dijo que no lo utilizaba no tenía que pagar, no se por que ahora quieren que pague sin que yo lo he utilizado.
We purchased a timeshare at Raintree back with the understanding that we were required to pay a yearly fee just when booking or exchanging weeks. For the last 6 years, we received bills from them but never received any mention of past due amounts, and since we never booked weeks we never payed any annual fee. Now they sent us a collection notice trying to collect all past due amounts and saying that we have to pay the fee regardless of usage.