PLAYA DEL SOL Timeshare COMPLAINTS
Playa del Sol Grand, Playa del Sol Costa Sur, Howard Johnson Hotel Puerto Vallarta, Playa del Sol Los Cabos
- Legal Name:
- Big Window S.A de C.V
- Resort sales locations
- Vallarta, Cabo San Lucas
- Rental Companies:
- Royal Vacations, Holiday Property Management
Common Issues: Guarantee rentals, resales, guarantee rooms, annuity
Playa del Sol Toll Free Phone number:
01-800-8371-650
In 2008 we purchased at Playa del Sol Grand for their PDS Cabo location. We paid the contract in full and have had nothing but lies and disappointments. We have attempted multiple times to resolve the problem without success.
I am a victum of timeshare fraud - we were given a credit card application not knowing it was a CC application and the CC company won't help us bc we signed it. The salesperson also told us that his broker would rent our timeshare out for us - promised us 6 rentals in our first year and it was never rented. We later found out that this "broker" isn't even a broker, just a scammer working w/ the salesperson and doesn't even have a license and has multiple complaints with the BBB. We now have a huge Credit card bill and no rentals.
This is EXACTLY what happened to us too!! Imagine our surprise when we got a credit card in the mail with a $16,000 balance that we had no idea about! Of course, the CC company said we "signed it we owe it" the resort won't return our calls, and the fake "broker" has an F in the better business bureau for fraud and not one penny has been rented.
I own a fixed week at what is now called Playa del Sol. I bought in 1999. I think you are aware of the extraordinary fees that they are charging owners this year. I have read my contract over and over and it is not stated anywhere about any fees other than the maintenance fees and that they have the right to raise them by 10% per year. I complained to Playa del Sol, many times without any responses, until I sent my email daily to all the address I could find. This was there reply. Can they legally just change the members agreement and add fees that aren't in my agreement. I have had no notice of any kind of changes to the members agreement until I received an email yesterday.
Purchased a fraction four years ago in Playa Del Sol Puerto Vallarta Mex. I felt that we were pressure to get into a deal that was presented as promising. Our maintenance fee are due in March and almost double in four years and this yeas we got an additional assessment fee.
I purchased and paid in full for a 2 bdr in Playa del Sol, 4 yrs ago. As well you know, the annual fees have been going up, although we were assured they never would at the time we purchased our timeshare. It has been announced they will go up again this year. Additionally, now we are expected to pay an assesment fee. The thought of returning our timeshare to Playa del Sol makes me ill-as the last thing that i want is to give them more money I know they will turn around and sell it to another unsuspecting victim.
I purchased in december 2010 with my fiance.We have been taken by Playa del Sol. as well.We were lied to about most aspects of out timeshare to get us to buy it, now we really can't use it without significant more charges. They transfer our original Whydom time share when we signed up the contract as well. can you still help us?
I am another member of the unhappy, betrayed, lied, taken advantage of Playa Del Sol members.
While on vacation in Dec 2007, I purchased a time share after a 4 hours of pull and drag experience, returned to Canada, and cancelled my membership. In the first e-mail, membership was cancelled; however, I received more e-mails saying that membership was not cancelled. To make the long story short, after almost 4 years, I am recently contacted by Resort Recovery Solutions collection agency, which wants me to pay "debt." It is more than a month of their first contact without any written material sent to me.
Could anyone advise me what is the best thing to do?
Thank you.
Marion
I purchased 4 week contract at Playa del Sol San Jose del Cabo in 2008, with rental agreement and that never happened. cannot get in there. I have to book at grande and upgrade to 1bdrm to ge in at Grande. I am interested in getting rid of this and not ever having to worry about it again.
I am a time share owner at the Playa Del Sol Grand in Puerto Vallarta. I have enjoyed my membership since 2004 and used the resort several times. Lately they have undertaken to change the contract under which I became a member. They have sold their interests to Howard Johnson and now Belair. Both are hotel chains. I am increasingly being asked to spend more on extraordinary fees for upgrading the facility while having less opportunity to access its benefits