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PLAYA DEL SOL Timeshare COMPLAINTS

Playa del Sol Grand, Playa del Sol Costa Sur, Howard Johnson Hotel Puerto Vallarta, Playa del Sol Los Cabos

PLAYA DEL SOL Timeshare COMPLAINTS
  Legal Name:
Big Window S.A de C.V
  Resort sales locations
Vallarta, Cabo San Lucas
  Rental Companies:
Royal Vacations, Holiday Property Management

Common Issues: Guarantee rentals, resales, guarantee rooms, annuity

Playa del Sol Toll Free Phone number:
01-800-8371-650

To receive more information about Playa del Sol Timeshare complaints and how to cancel it, send a WhatsApp to +52 333 239 6589, fill in the form in the contact section or call us at +1 714 277 3662.

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Read what other timeshare scam victims say:
179 Complaints
  • Lawrence A MiglioreMay 2, 2012, 1:55 pm

    I have sent two certified letters to Playa Del Sol or Bel Air or whomever they call themselves. My wife and I have been requesting to relinquish all ownership and title to the Cabo timeshare we bought in 2007 for $17,000. Both letters have gone unanswered. However the 2012 maintenance bill with late fees continue to come to me. I spoke with the fellow at "Bel Air" and he gave me the number to "Loans & Services". I've tried for days to get through, no one answers!! I haven't used my time share in Cabo for 3 years do to my wife's illness.....now I can't give it away. I refuse to pay the maintenance.

  • Marg PalfyApril 12, 2012, 10:14 am

    Purchased 4 primary + 4 secondary weeks of floating fractional ownership in 2005, a 2 BR lockout - was told I could easily pay for it by renting it out - maintenance fees have nearly doubled, we have received a 'special assessment' fee as well this year, when we want to book we are told there is nothing available. This has been a disaterous experience.

  • LisaApril 12, 2012, 10:14 am

    We have been owners for 3 years and fortunately for us we have dealt with PDS on many occasions and have not had any complaints.  I have yet to be told there is no availability for the week I am requesting.  Accomodations have been fabulous at the Grand and also Los Cabos.  Everyone who has made claims that PDS is a scam may be exaggerating the truth. I find it hard to believe parts of the accusations.  I was surprised with the additional fee they were asking for this year, but mostly because when I got the email, it stated it was due in a week to pay the fee without extra charges.  I called them and they gave me an extra 30 days to pay it.  I feel sorry for the people who have been duped, lied to, are really unhappy with their purchase.  While PDS is a small resort, I feel that for the money that I am charged for my week is great.  I live in the Bay Area of CA and the price of my 1 bedroom for the week is practically cheaper than one day for a beachfront room down in Monterey.  Not everyone feels that PDS is a scam.  I am one of these people.

  • JulieApril 12, 2012, 10:14 am

    We too were conned by Playa Del Sol.  First of all we were told that we were purchasing a Mexican mortgage that would not appear on our US credit report - when in fact they gave us and we signed a US credit card application for the entire purchase.
    Lie
     
    Second, 
    Our salesguy (grant) told us that they were changing their marketing strategy to rent our their members weeks to get new people into the resort.  He told us that they would rent out 6 of our 15 grandweeks at $1,500 in the next 6 months to pay for the timeshare before any interest accrued on the loan.
    Lie - The "Broker" that we signed with (another $500) was not evena broker, did not have a license, had a F rating with the BBB for fraudluent practices.  (Bob Ruddy of My Vacation Brokers beware) Nothing was rented. 
     
    When we contacted PDS the manager was out of town due to a "death in the family" and couldn't get back to us for weeks..... Wouldn't return phone calls, then the salesguy didn't work there anymore.... they couldnt help us blah blah blah.
     
    I am VERY interested in joining a class action lawsuit with other victims. I feel very bad for anyone who is at PDS right now getting thousands of their hard earned dollars stolen.  

  • Gail DavisApril 12, 2012, 10:14 am

    Playa del Sol has denied my rights to my time share contract for time-share ownership at Costs Vida (Costa Sur) in P.V. for end of October 2010.  I paid my 'contractual obligation' for maintenance fees, now they have attached an "ountstanding fees due' to my account, therefore, I cannot use my units.  Can anyone approach the Mexican govenment to let them know that we cannot bring our dollars to the PV area?  This smeers all trust of contracutual agreements within their country.

  • Luis HernándezApril 12, 2012, 10:14 am

    Perdí mi interés en mi membresia con playa del sol desde que ellos faltaron con su parte del trato, si yo hubiera sabido desde l principio que ellos jamás iban a vender my otra propiedad como me había dicho, jamás hubiera aceptado en trato y no hubiera comprado una membresia con ellos. 

  • KennethApril 12, 2012, 10:14 am

    We just bought a membership with Playa del Sol and now we are freaking out because we have read so many scam reports about them. I think we have made a big mistake, but we don’t know how to get out of it. Is Playa del Sol really a scam? We were told they would resell our old timeshare, do you think this will actually happen? We don’t want to get stuck with two timeshares. If we can get out of this easily now, we prefer to act now instead of regretting it later. Please let us know if you can help.

    • LeonaApril 12, 2012, 10:14 am

      I just used my timeshare in Nov. 2011 and have never been able to use my original Play del Sol in PV as it was always booked. I have owned since 2005. Playa del Sol does not exist anymore and the only place we as members can book in PV is Bel Air which was Playa del Sol Grand. It is now an all inclusive resort but Playa members are allowed (for now anyway} to use the timeshare weeks. I am desperately trying to find a way to retrieve the money I spent (over $10,000usd) from these scammers. I feel for the people who bought in 2010 as Playa del Sol knew they were over selling. As far as I can tell they just took the money and ran. I am not paying 2012 maintenance fees and will pursue a way of getting these crooks. Any help would be appreciated.

    • William RhodesApril 12, 2012, 10:14 am

      You and I have been burned royaly. I tried to get out 2 days after purchase and was denied. Only used once since 2007. Complete ripoff.

  • KellyApril 12, 2012, 10:14 am

    The salesperson stated that he would sell my current timeshare in Bahamas, this wouldn´t take more than 90 days. As a matter of fact he provided me with a document which the resale was guaranteed. A have tried to contact him but phone ;but he just don´t answer my calls. At this point I’m thinking that I was lied to by the salesman, it seems to me that he has no intentions of reselling my timeshare.  

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