GRAND MIRAMAR Timeshare Complaints
Grand Miramar Club & Spa All Inclusive, Puerto Vallarta Hotels, World Luxury Destinations
- Legal Name:
- Disyga, S.A. de C.V., TH Paraiso Azul S.A. de C.V.
- Resort sales locations
- Puerto Vallarta
- Rental Companies:
- High End Rentals, Horizon Property Managment, Luxury Vallarta Rentals, Holiday Vacation Management, Continental Resources
- Hotel Representatives:
- Cesar Mendez, Mark Gardea, Johnny Montalvo, John Monte
Common Complaints:
Salesperson offers a guaranteed buyout of a previously owned timeshare through one of their resale companies. Their resale companies have in house representatives and make the impression that they are one company. Luxury Vallarta Rentals was the former company, but that company has gone out of business, so they are now referring clients to High End Rentals. The difference between Grand Miramar and other resorts is that the broker fee seems to be paid through Grand Miramar directly, and is often a much higher amount (ie. $3000 - $5000)
The salesperson offers in house financing at a low introductory rate. When the client returns home they realize that the financing is actually a Bank of America visa card, which has been charged for the full amount of the timeshare. This is Grand Miramar’s method of ensuring that they get paid in full for the timeshare. Bank of America is typically unresponsive to disputes as a valid contract has been signed.
Some clients think that they are purchasing a Grand Miramar contract, when in fact they are purchasing a Platinum Access Marketing contract which does not seem to have the same rights for owner's as a regular timeshare contract.
Grand Miramar Phone number:
Member Services USA/CAN: 1-877-839-3927
Reservations USA/CAN: 1-877-874-8901
FAX USA/CAN: 1-800-491-2906
Reservaciones México: 01-800-681-9546
Fax México: 01-800-681-9536
I am asking for help, advice on what to do to stop this nonsense and terminate our contract with them
We previously purchased a timeshare with them only to find out everything the salesperson told us was a lie.
Very rude sales people who tried to force us into buying timeshare.
What company takes advantage of families like this? Fool me once, shame on you.
Be careful with this thieves, they are really good in their job.. they just want to scam you!
Wow, this is so sickening. I accept the sale/rental of my previous properties was a scam and that money we wired is lost. What I am more upset is concerning the lack of communication with this company. They don't answer emails, they aren't processing the cash back program. We now own 6 weeks but I don't want to even stay there now, however beautiful. It's not our first time dealing with timeshares, but certainly the most frustrating and it appears the least ethical. It makes me sick, not just for the $ spent but how evil some people are and that we fell for it, makes me feel very shamed. And certainly has skewed my views of trusting people.
the service is terrible, i'm paying for something that i'm not really using, i want to cancel it!!!
the service is terrible, i'm paying for something that i'm not really using, i want to cancel it!!!
i have never been pressured as much as i was in the timeshare sales presentation
It seems that hundreds of people have been scammed by Grand Miramar. In an offer to purchase a timeshare in Grand Miramar, agents of the company (in this case John Montalvo, Reme Coja and Alain Patino) promised that the company would sell my existing timeshares for an agreed upon price and that rental income for the unused weeks would be paid to me. The guarantee in writing was an addendum to the main contract referenced by the contract number.
When the promised money for the purchase of my existing timeshares did not appear 3 months later, I returned to the resort and learned that the above three no longer worked there and were guilty of fraud. The new employees then proceeded to attempt a second fraud by saying they could not honor the conditions of the old contract unless we paid five years of maintenance fees in advance! Since then, those employees are gone, but the new head of sales had a record of scamming tourists in a different resort.
You would think that a legal system would either enforce a contract, or where the contract is fraudulent and no services have been delivered, return the money. This did not happen in Mexico. The tourist protection agency Profeco has no power to enforce anything. I consulted two separate Mexican lawyers. One said that it was not clear that the addendum was part of the main contract because, although it mentioned the main contract by contract number, was not on company letterhead. The other suggested I would need two witnesses present to testify on my behalf. The only witnesses present were the scammers.