NH KRYSTAL Timeshare COMPLAINTS
NH Krystal, Eskape by Krystal, Krystal, Krystal Adventure Plus, Krystal resorts, Krystal Altitude, Hoteles Krystal, Krystal Urban, Krystal Grand, Krystal Beach
- Legal Name:
- Hoteleria Chicome S.A. de C.V.
- Resort sales locations
- Cancun, Puerto Vallarta, Ixtapa
- Resort collections
- Concord Servicing Corporation
- Rental Companies:
- Continental Connections, R.S.I (Resorts Solutions International)
- Hotel Representatives:
- Rafael Septien, Ray Rubio, Luis Farias, John Payne, Martha Gonzalez, Cynthia Saldivar, Laura Gonzalez
Common Complaints:
- Offer to rent out their Krystal timeshare weeks for a high profit
- Guarantee that they will resell or trade in a previously owned timeshare.
- Salesperson claims that the client will receive a password to book their vacations easily through a site like Expedia or Orbitz
- Offer an annuity program where clients are promised to get their full investment back after 25 years if they pay an extra 5-7% of the purchase price to Lloydshare, the third party company that organizes the annuity. The salesperson makes claims that they are the same company as Lloyds of London Insurance.
Krystal Phone number
Phone: +52 (998) 848-9800
Toll Free: 01 800 KRYSTAL (5797 825)
Fax: +52 (998) 848-9813
I purchased a unit at Krystal recently and was completely duped. I should have known when they were bragging about how much they make every year in timeshare sales...laughing all the way to the bank with my money!!!! I'm a single mom and work for a nonprofit organization. I thought I was purchasing something that we could enjoy and look forward to and this has jettisoned me into some serious financial hardship. I just can't believe it...
they convinced us to pay in full because that would be the best way to rent out our property because they give first priority to those who don't owe on their property. It gets better! They also told us that if we paid it in full and weren't happy at any time in the future then the developer would buy back the property at a lower price than we paid, it would most likely be half the price. We are out a lot of money!! Our biggest concern is that if we "give" back the week and jut stop paying the maintenance it will affect or show up on our credit.
We purchased a 1 bedroom unit every other year in Puerto Vallarta in 2002. We have used it every otehr year and have had no problems to complain about. If we had a problem arise I talked with the members office on PV and they took care of it. We were asked to upgrade to a Villa in 2006 and turned it down. they later comtacted us with the offer of a 2 bedroom Villa everyother year for no cost. We ended up taking it and have again had no problems. We have stayed and used the lock off option so we could stay for 2 weeks and had no complaints. They have raised the maintenence fees since we first started. We also have used the K Plus numerous times and stayed in the hotel part for $79 a night for an ocean side room.
Purchased Timeshare at Krystal Beach Resort in Cancun in November and we were given great promises that have yet to be filled. Tried to cancel the next day and wouldn't allow us to cancel and refund our down payment. We need help
Al igual que todas las personas.
tengo el mismo problema puedo romper el contrato tiempo compartido quisiera saber ello recien lo firme...y aun no inicio el primer pago.
quisiera que me orienten
HOLA CARLOS, YO ESTOY EN TU MISMA SITUACION, QUERIA SABER SI LOGRASTE ALGUNA RESPUESTA, O TE PUSISTE EN CONTACTO CON ALGUIEN PARA PONER FIN A ESTA VENTA DE MENTIRAS? SALUDOS Y ESPERO TUS COMENTARIOS.
I was offered a sale of my Mexican timeshare ownership, I have been asked for 6% payment for sales commission up front which I wired to an account in Mexican bank then I was asked for a larger payment for transfer fees 1 day before closing. I refused and was told that I would lose the 6 % payment because I had broken the contract. I suspect a scam.
I purchased a timeshare at Krystal Resort in Cancun on June 7, 2011. I cancelled the purchase on June 9, 2011 with a formal cancellation letter as they requested, and they said my refund would take 15 business days. I have not heard from them, and the refund has not occured. I tried to call but can't get thorugh.
I still pay monthly payments they promised me rental of 6500.00 every year for the next 15 years got first cheq to bring purchase price down last year and this year keep emailing and finally said your out of luck for the monthly amounts I have loads of emails from them about the rental and at the end they are saying no. I need your help as I am single mom. they really hurt me in alot of ways. But I still owe about 8000 and for this year I should have got the 6500 by now.
Tengo un tiempo compartido en cancun en NH Krystal y ya no puedo seguirlo pagando me dicen que entonces perderé todo mi dinero invertido sin siquiera haberlo usado, no es justo !!!