Cancun PALACE RESORTS Timeshare COMPLAINTS

Palace Premier esta cometiendo un delito de estafa al vender la explotación de algunos de sus hoteles a la cadena Hard Rock después de tener vendidas semanas a sus membresias dentro de esos mismos hoteles y siendo ellos los que tendrían que realizar la atención al cliente además de que tienen vendidas semanas en el Xpu-Ha Palace que no piensan ni arreglar ni ofrecer ninguna plaza en esa zona, cuando les comunicas que tu membresía no es la contratada y no te interesa no te dan ninguna solución paga y ya veremos, entiendo que en beneficio del turismo en la Península del Yucatán estafas como está tendrían que llegar a oídos del gobierno Mejicano y tomar medidas para que se solucione este problema.

We bought the ViP/premier level and have been happy for 4 years- this place is beautiful. This year we arrive to find they have added another level! We have been blocked out of the rooms we were promised and there are restricted areas on the beach and by the pool we can't use. The newer members can reserve pool chairs and they we have been sitting in chairs and told to move!!! RIP off!, beware new members it will happen to you,too!,

Having been suckered into purchasing timeshares, the only one that I have interest in keeping is the one in Palace Resorts. I purchase under the "weeks" program. We bought the right to 40 weeks, subject to our paying the all-inclusive charge. We have visited twice so far and had a great experience. The activities are good, the tours are excellent and the food and drink are very good. While all inclusive charges are comparable to what one can now find on the internet, the net cost of the 40 weeks was under $2,000 because we received 2 all-inclusive weeks for paying it off. I wish other timeshares were as good as this. I will post my other experiences under other threads.

Having been suckered into purchasing timeshares, the only one that I have interest in keeping is the one in Palace Resorts. I purchase under the "weeks" program. We bought the right to 40 weeks, subject to our paying the all-inclusive charge. We have visited twice so far and had a great experience. The activities are good, the tours are excellent and the food and drink are very good. While all inclusive charges are comparable to what one can now find on the internet, the net cost of the 40 weeks was under $2,000 because we received 2 all-inclusive weeks for paying it off. I wish other timeshares were as good as this. I will post my other experiences under other threads.

A little about Palace. I bought a membership 10 years ago and not long after my sister bought one as well. We actually have marketed our weeks over the internet fair success and feel we've come out pretty well. However, lately I've been getting a very bad feeling about Palace. They have made fraudulent charges on our guests credit cards. One guest was charged twice. Another called to cancel her reservation and instead of processing a REFUND, they charged her credit card again. Getting resolutions to these problems can take MONTHS. We're still fighting a charge that was made in January. Recently I had someone who called to cancel their reservation and the guest was told Palace will not refund their money. Palace has always had a refund policy, but evidently they have changed it and not advised members. I'm wondering if Palace is nothing but a house of cards about to fall in. Terrible way to treat your members!

  We took a tour of the Palace Resorts member benefits yesterday.  At first we were reluctant, but ended up becoming members.  THere are now a few things that we are concerned about.  The interest rate on the promotional credit card is not what I was told (this we used to finance the down payment).  and we were told that the pricing to come here would be 40% off as members.  I did not see any information concerning a 5 day right of recission, nor was i asked to sign a 5 day waiver of recission.  Does everyone have a 5 day recission period?  ( and yes we were told we could sell our weeks to help us make a profit, etc.)

• JC TAUROApril 12, 2012, 10:22 am

  We are in similar situation. Any resolution to your situation? We were not advised of the 5 day cooling off period. I went to Mexican Federal Consumer website (PROFECO) to ask for assistance. It has been a day, haven't heard from them yet. In the meantime Palace Premier is contacting me wanting to "sell back" my equity traded TS which I used during this transaction. What a fiasco....making me literally ill.

Palace permier no quiere cancelar el contrato que firmamos ya que nos enteramos que RCI-una de las companias con las cuales participan- tiene varias demandas legales por falta de cumplimiento de contarto.  Palace Premier se niega a cancelar. 
 

We bought a timeshare june 12th 2010 and we are wanting to get out of the contract. I have cancelled in writing but have not heard anything and since it was one day late I am sure they are not going to cancel it. Resort is telling us that Saturdays and Sundays are business days. 

I had an excellent experience at Palace Resorts. I bought this membership a few years ago and I travel once every other month. I dont regret this and I recomend it to every one of you. I hear there are a few cases where problems occur, but this happens at every hotel, and the cases are minimum.